Choices
4.7/5, 5328 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction

Property Features

Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5328
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
21st Oct 2022
reviewed by 'Miss P'
“I dealt with Tianne Harvey, who was the rudest person I have ever dealt with, making false promises and disrespectful.......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 100 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   119 to Rent   93
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“Ben and Esme were really patients with us. They understood ......”

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Mar 29,2017
Minithumbup
By: 'Giacomo'
Mar 29,2017
0 people found
this helpful
Ben and Esme were really patients with us. They understood all our needs and I could see that they did their best to find us what we were looking for!They have been friendly, available to answer all the time and they expleined everything properly ...
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Comment on agent fees
Very good
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“Always very approachable and professional, without the nonsense and flannel ......”

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Mar 28,2017
Minithumbup
Staff profile picture
Nicola
By: 'Eldon'
Mar 28,2017
1 people found
this helpful
Always very approachable and professional, without the nonsense and flannel that you get from a lot of Estate Agents. Nicola was our first point of contact and hasn't disappointed....
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Comment on agent fees
A little high, but they do work for it
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“Ahmed is probably the nicest most helpful estate agent I ......”

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Mar 27,2017
Minithumbup
By: 'Becky'
Mar 27,2017
0 people found
this helpful
Ahmed is probably the nicest most helpful estate agent I have dealt with. He made our move smooth and stress-free. I would definitely recommend and hopefully use him again when we next move. Thanks Ahmed! We love our flat. Becky and Rich x...
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Comment on agent fees
Don't remember
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“George was very professional and efficient in all our dealings. ......”

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Mar 27,2017
Minithumbup
By: 'Alex'
Mar 27,2017
0 people found
this helpful
George was very professional and efficient in all our dealings. Made the move a very smooth process.I would definitely use the Coulsdon branch again....
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“He's a really good guy, very kind and helpful. Good ......”

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Mar 27,2017
Minithumbup
By: 'Giada'
Mar 27,2017
0 people found
this helpful
He's a really good guy, very kind and helpful. Good manners and great job. I would sincerely recommend him....
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“Very good customer service.Mattew is so friendly and professional.......”

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Mar 27,2017
Minithumbup
By: 'Veni'
Mar 27,2017
0 people found
this helpful
Very good customer service.Mattew is so friendly and professional.He answer all queries so quickly and gave us clearly explanations about what we need to do.Would highly recommend their agency if you need to move as quick as possible...
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Comment on agent fees
Good
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“Matt is very friendly and professional. Was all round polite ......”

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Mar 24,2017
Minithumbup
By: 'reading'
Mar 24,2017
0 people found
this helpful
Matt is very friendly and professional. Was all round polite and has a positive attitude. Showed respect for our home. Lovely guy....
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Comment on agent fees
Alright
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“Choices state agent was quick to find the property and ......”

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Mar 23,2017
Minithumbup
By: 'Mr'
Mar 23,2017
0 people found
this helpful
Choices state agent was quick to find the property and arrange viewing. They understand what we are looking and found it in first time we went with them....
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Comment on agent fees
Good
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“Fantastic customer service from Matthew who found us our dream ......”

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Mar 21,2017
Minithumbup
By: 'Jamie'
Mar 21,2017
0 people found
this helpful
Fantastic customer service from Matthew who found us our dream home within 4 days. Matthew knows his stuff, explaining all situations & answered all queries really quickly. Made what can be a very stressful situation virtually stress free. Would Highly recommend to anyone who is in need ...
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Comment on agent fees
Very good
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“I would like to thank Dominic for the efficient and ......”

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Mar 21,2017
Minithumbup
By: 'LinM'
Mar 21,2017
0 people found
this helpful
I would like to thank Dominic for the efficient and courteous way in which he handled the sale of our property. The transaction was both exceptionally smooth and speedy, and we attribute this in large measure to the service he and his colleagues provided....
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Comment on agent fees
Good
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“A very pleasant, friendly and helpful lady who is always ......”

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Mar 21,2017
Minithumbup
By: 'MSDay'
Mar 21,2017
1 people found
this helpful
A very pleasant, friendly and helpful lady who is always polite and willing to help as much as she possibly can....
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“Choices charges the most expensive check out services. They charge ......”

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Mar 17,2017
Minithumbdown
By: 'Disgruntle'
Mar 17,2017
2 people found
this helpful
Choices charges the most expensive check out services. They charge my tenant and I for the checkout a total sum of £275.00 and they are so inefficient in refunding the tenant's deposit. The person dealing with this is Daniella. I will NOT ever use them again ...
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Comment on agent fees
Their fees are ridiculous - charge for increasing the rent, for extending the lease, inventory check in and out (both tenant and landlord had to pay them) I can only tell what I paid as landlord, heavens know what the poor tenant had to pay
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“When we decided to rent out our flat, we were ......”

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Mar 14,2017
Minithumbup
By: 'Jeffreydzin'
Mar 14,2017
0 people found
this helpful
When we decided to rent out our flat, we were barraged with interested companies, and originally, we went with another agency. After 6 weeks with them, (and a VERY desirable property) they brought no potential tenants for viewing. I dropped them and engaged with Harris. Within ...
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Comment on agent fees
I feel that the negotiated fees were fair to both parties.
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“I had a great experience of vewing a room at ......”

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Mar 14,2017
Minithumbup
By: 'ZYW'
Mar 14,2017
0 people found
this helpful
I had a great experience of vewing a room at choices estate agent. Elena is very helpful and friendly during the process. I received quick reponse even on weekends. Nice job!...
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“Choices found tenants for my flat in 2013. Since then I ......”

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Mar 14,2017
Minithumbup
By: 'John'
Mar 14,2017
0 people found
this helpful
Choices found tenants for my flat in 2013. Since then I have been extremely disappointed with the performance of all staff I have come across at Choices - with one very notable exception. As soon as I first came across Amy Francis, as a trainee portfolio ...
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“Very grateful for the help in the sale of the ......”

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Mar 13,2017
Minithumbup
By: 'Rose'
Mar 13,2017
1 people found
this helpful
Very grateful for the help in the sale of the flat. I recommend this agent for both sale and letting of a property....
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Comment on agent fees
Good
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“I really don't know where to start with this review ......”

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Mar 13,2017
Minithumbdown
By: 'Josh'
Mar 13,2017
3 people found
this helpful
I really don't know where to start with this review of Choices, but if you're only planning on reading the first line of this and are considering renting a property from them then I would recommend considering another agent. After moving into our property we ...
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“Very helpful Ahmed, came on time, was very nice while ......”

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Mar 11,2017
Minithumbup
By: 'Ismael'
Mar 11,2017
0 people found
this helpful
Very helpful Ahmed, came on time, was very nice while showing the property. Very kind and cared about my needs...
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“Nicholas was very helpful and professional, which put me at ......”

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Mar 10,2017
Minithumbup
By: 'Florian'
Mar 10,2017
0 people found
this helpful
Nicholas was very helpful and professional, which put me at ease immediately. He answered questions and offered suggestions, and made everything a lot easier! He was patient and once I was decided he explained everything clearly. Thanks for the help Nicholas !...
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“Emma has been extremely helpful, friendly and efficient in helping ......”

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Mar 10,2017
Minithumbup
By: 'Elizabeth'
Mar 10,2017
0 people found
this helpful
Emma has been extremely helpful, friendly and efficient in helping me deal with the many problems I have experienced while letting a room from Choices. On a number of occasions I waited weeks with serious issues in the room, only for Emma to sort things ...
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“Mr Matthew is excellent Manager he is very helpful and ......”

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Mar 09,2017
Minithumbup
By: 'Ijaz'
Mar 09,2017
1 people found
this helpful
Mr Matthew is excellent Manager he is very helpful and friendly he always out of to help the customer wish him good luck in his job...
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Comment on agent fees
Good
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“Martina is the best in her work .thank you and ......”

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Mar 09,2017
Minithumbup
By: 'Flora'
Mar 09,2017
0 people found
this helpful
Martina is the best in her work .thank you and I hope to have in the future one person like you when I need to resolve something ..thank you one more time...
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Comment on agent fees
The agent Martina Hinds is not good ..is very good !!
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“I found Matthew to be knowledgeable and friendly. He personally ......”

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Mar 08,2017
Minithumbdown
By: 'kanesh'
Mar 08,2017
0 people found
this helpful
I found Matthew to be knowledgeable and friendly. He personally drive me back and fourth from the viewing and gave me advice on Sutton which is a new area for me....
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“Rauf was very professional in his persuit in assisting with ......”

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Mar 07,2017
Minithumbup
By: 'BroGa(UK)'
Mar 07,2017
0 people found
this helpful
Rauf was very professional in his persuit in assisting with my needs and requirements. He kept me updated. Showed he had listened to my criteria and oversaw his role in my securing my property brilliantly....
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Comment on agent fees
Could be a lot cheaper
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“my experience with this agent was very good. Flat was ......”

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Mar 07,2017
Minithumbup
By: 'Laura'
Mar 07,2017
0 people found
this helpful
my experience with this agent was very good. Flat was perfect,service was great. He's been professional,helpful and friendly. Would recommend for sure...
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“Harris was fantastic in finding me a tenant and the ......”

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Mar 07,2017
Minithumbup
By: 'Philip'
Mar 07,2017
0 people found
this helpful
Harris was fantastic in finding me a tenant and the whole move in process was smooth and stress free. I would definitely recommend Harris to landlords who want a great service with affordable fees....
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Comment on agent fees
Affordable
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“Ahmed is one of the very few representatives who had ......”

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Mar 06,2017
Minithumbup
By: 'Smiksha'
Mar 06,2017
0 people found
this helpful
Ahmed is one of the very few representatives who had made sure that I find a house for myself. He has always been cooperative and punctual in all our meetings. With a smile on his face, he makes sure to help people find the best ...
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“HiWe interacted with Ahmad couple of times now as part ......”

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Mar 06,2017
Minithumbup
By: 'Shweta'
Mar 06,2017
0 people found
this helpful
Hi We interacted with Ahmad couple of times now as part of our house hunt and found him really helpful n cooperative. Not only that he assisted us fully to find the right house, but he is quite patient, supportive and friendly which is utmost ...
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“Helen is always there when you need her even in ......”

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Mar 06,2017
Minithumbup
Staff profile picture
Helen
By: 'Z'
Mar 06,2017
6 people found
this helpful
Helen is always there when you need her even in emergencies. This weekend we had a problem with one if our properties and she was available to help us. She never says never and she always finds a solution to any problem. She's an asset ...
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“Esme is an enthusiastic and reactive person who took the ......”

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Mar 03,2017
Minithumbup
By: 'Alban'
Mar 03,2017
0 people found
this helpful
Esme is an enthusiastic and reactive person who took the time to well understand what I was looking for in terms of price, location and other characteristics. Clear and good communication about the contract as well. Top agent !...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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