Choices
4.7/5, 5328 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction

Property Features

Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5328
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
21st Oct 2022
reviewed by 'Miss P'
“I dealt with Tianne Harvey, who was the rudest person I have ever dealt with, making false promises and disrespectful.......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 100 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   119 to Rent   93
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“She has been extremely helpful in my search of room ......”

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Aug 11,2017
Minithumbup
By: 'MA'
Aug 11,2017
0 people found
this helpful
She has been extremely helpful in my search of room to rent. She went all her way to do everything possible for me to rent the place. She is such a kind and professional staff. I will highly recommend her....
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“Esme has been extremely helpful from day one ensuring I ......”

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Aug 08,2017
Minithumbup
By: 'Arron'
Aug 08,2017
0 people found
this helpful
Esme has been extremely helpful from day one ensuring I was moved into my apartment as soon as possible regardless of the issues faced when struggling to find a final tenant. She has an excellent client facing manner and is always friendly and engaging. A ...
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Comment on agent fees
Very happy with the gesture of good will as my fees were waved because I was not able to move into the property straight away
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“Catherine was extremely helpful from the first phone call and ......”

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Aug 01,2017
Minithumbup
By: 'Sanchit'
Aug 01,2017
0 people found
this helpful
Catherine was extremely helpful from the first phone call and made flat hunting very easy for me. She found me properties according to my preferences and I am very happy about it....
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“Nicolas has a nice attitude and is clearly bright and ......”

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Jul 30,2017
Minithumbup
By: 'Maureen'
Jul 30,2017
0 people found
this helpful
Nicolas has a nice attitude and is clearly bright and articulate. He had a good understanding of the rental process and was familiar with the features of the property viewed. It is our opinion that, with more experience, he will make an excellent employee....
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Comment on agent fees
Good
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“Esme has been very diligent in her dealings so far. ......”

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Jul 29,2017
Minithumbup
By: 'Reshma'
Jul 29,2017
0 people found
this helpful
Esme has been very diligent in her dealings so far. She is prompt at responding to any communication and queries and has been warm in her interactions. She makes one feel at ease at the property, even while you meet her for the first time, ...
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“Benjamin did a great job at the property viewings. Was ......”

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Jul 28,2017
Minithumbup
By: 'Tegan'
Jul 28,2017
0 people found
this helpful
Benjamin did a great job at the property viewings. Was really happy to be shown round a number of homes, some booked and some suggested on the day that fit my needs. And told me lots about the area as I was new to London....
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Comment on agent fees
Fees are quite expensive compared to what I've paid before.
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“Energetic, enthusiastic and helpful. Esme immediately helped me narrow my ......”

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Jul 28,2017
Minithumbup
By: 'adam123'
Jul 28,2017
0 people found
this helpful
Energetic, enthusiastic and helpful. Esme immediately helped me narrow my search and provided a range of properties from which to choose. The usual estate agent pressure wasn't applied and despite a clearly busy day all questions were answered clearly. I would wholeheartedly recommend Esme as ...
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Comment on agent fees
Typical agents fees for central london estate agent.
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“Katie was polite,charming and easily accessible. If not instantly ......”

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Jul 18,2017
Minithumbup
By: 'Prime'
Jul 18,2017
0 people found
this helpful
Katie was polite,charming and easily accessible. If not instantly available, she always returned my calls. She is clearly very knowledgeable and was a pleasure to deal with....
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“While the work of the agency has been very good, ......”

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Jul 16,2017
Minithumbup
By: 'Angelo'
Jul 16,2017
0 people found
this helpful
While the work of the agency has been very good, I was completely appalled by the behaviour of the company who did our stress test, as they put up ridiculous requirements for us to pass and I was damaged from the fact I was not ...
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“Catherine is all things good about an agent. Friendly, informative ......”

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Jul 04,2017
Minithumbup
By: 'Harry'
Jul 04,2017
0 people found
this helpful
Catherine is all things good about an agent. Friendly, informative and genuine. I've been with choices for the past year and it's been an easy ride. All thanks to employees like Catherine!...
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Comment on agent fees
Fairly standard fees. You don't need to pay for referencing again once it's done so that's a plus
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“Catherine is very helpful in helping me finding a suitable ......”

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Jul 04,2017
Minithumbup
By: 'Charlie'
Jul 04,2017
0 people found
this helpful
Catherine is very helpful in helping me finding a suitable accommodation. She is also very responsive and making efforts in answering my queries and request outside office hours as I am mostly busy during the day time....
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“Esme was helpful, responsive (never had any problems with contacting ......”

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Jul 03,2017
Minithumbup
By: 'Louis'
Jul 03,2017
0 people found
this helpful
Esme was helpful, responsive (never had any problems with contacting her) and was able to let us view the flat on three separate occasions. She was also really understanding about the work which needed to be done to the flat before we move in, so ...
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Comment on agent fees
We felt the fees involved (which with referencing and agent's fees came to £435 between three of us) were a little high, but this is not a reflection on Esme of course.
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“We recently brought our house through Choice, we was really ......”

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Jul 03,2017
Minithumbup
By: 'Wu'
Jul 03,2017
0 people found
this helpful
We recently brought our house through Choice, we was really pleased with the service it provided and especially, Dominic, he was very helpful, friendly and knowledgeable....
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“Billy was always very helpful and he was always happy ......”

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Jul 01,2017
Minithumbup
By: 'Chantelle'
Jul 01,2017
0 people found
this helpful
Billy was always very helpful and he was always happy to answer any questions or find out and would get back to me quickly....
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“Emma has been very responsive and helpful with any problems ......”

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Jun 29,2017
Minithumbup
By: 'Debra'
Jun 29,2017
0 people found
this helpful
Emma has been very responsive and helpful with any problems we had in the flat! Maintenance was quick and all our queries were answered. Would definitely recommend her....
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“We can't thank Grant enough for ensuring buying our first ......”

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Jun 25,2017
Minithumbup
upload your photo
Grant
By: 'Charlotte'
Jun 25,2017
0 people found
this helpful
We can't thank Grant enough for ensuring buying our first property was as easy as possible. He was very friendly and helpful with great communication and I would recommend him and Choices without question....
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“I was very impressed with the sale of my property ......”

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Jun 22,2017
Minithumbup
By: 'Alex'
Jun 22,2017
0 people found
this helpful
I was very impressed with the sale of my property within few days. Dominic was fantastic, provided real help and support, also showed a lot of respect to my home. I will be referring Dominic to all of my friends because of his excellent service....
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Comment on agent fees
good
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“Very helpful and thorough through the whole process. Always fast ......”

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Jun 20,2017
Minithumbup
By: 'SBush'
Jun 20,2017
0 people found
this helpful
Very helpful and thorough through the whole process. Always fast to respond to any questions I had and went out of her way to find out anything I needed. A good experience all round....
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“Catherine was lovely to deal with and very helpful. She ......”

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Jun 20,2017
Minithumbup
By: 'Aiden'
Jun 20,2017
0 people found
this helpful
Catherine was lovely to deal with and very helpful. She provided us with all of the info we required and despite one of us being late to the viewing, arranged for the current tenant to show both of us around so that we both got ...
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“Greg has been delivering so far an excellent service. As ......”

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Jun 20,2017
Minithumbup
By: 'Ana'
Jun 20,2017
1 people found
this helpful
Greg has been delivering so far an excellent service. As we are first time buyers and the process of buying a property is extremely stressing, Greg is answering all of our questions and provides quality advises, making it less painful :) . Moreover, Greg is extremely responsive ...
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Comment on agent fees
I am a buyer - the vendor is dealing with the Agent fee
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“I came across a situation where my tenants didn't pay ......”

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Jun 16,2017
Minithumbup
By: 'Great'
Jun 16,2017
0 people found
this helpful
I came across a situation where my tenants didn't pay rent and reluctant to clear arrears without any genuine reasons. I was put thru to Elle for advice to resolve and immediately I felt that I am talking to a professional who excel in legal ...
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“I found Esme to be an extremely professional employee with ......”

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Jun 14,2017
Minithumbup
By: 'Saif'
Jun 14,2017
0 people found
this helpful
I found Esme to be an extremely professional employee with excellent communication skills. She has been very clear and polite in all her communications and is knowledgeable about her job. Her sweet demeanour and personality makes her very approachable. We were happy with her services ...
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Comment on agent fees
Good
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“As young professionals looking to move to London we booked ......”

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Jun 10,2017
Minithumbup
By: 'Emmanuel'
Jun 10,2017
0 people found
this helpful
As young professionals looking to move to London we booked a viewing for a property we found online; however that was not the property we ended up renting. The property we chose in the end had been found and suggested by Mrs Galybina, who skilfully ...
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“Emma got to be one of the best housing agents ......”

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Jun 09,2017
Minithumbup
By: 'KM'
Jun 09,2017
0 people found
this helpful
Emma got to be one of the best housing agents I've ever worked with. She's very soft spoken and goes by the ethos happy client, happy life. You guys must be lucky to have her on your team.....
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“Esme has been a breath of fresh air. We were ......”

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Jun 08,2017
Minithumbup
By: 'Ramya'
Jun 08,2017
0 people found
this helpful
Esme has been a breath of fresh air. We were at the verge of leaving choices once and for all, due to the terrible service that we received from the retained clients department over the last few months. I got in touch with Esme by ...
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Comment on agent fees
Good, for this level of service the pay is really worthwhile.
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“Professional, customer-focused and a nice person on top of it!......”

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Jun 08,2017
Minithumbup
By: 'Jacques'
Jun 08,2017
0 people found
this helpful
Professional, customer-focused and a nice person on top of it! I did not have that much experience with agents in UK before but it was a nice one!...
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“Esme is a true professional and a great asset to ......”

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Jun 05,2017
Minithumbup
By: 'Steve'
Jun 05,2017
0 people found
this helpful
Esme is a true professional and a great asset to Choices. As an experienced landlord, I have met my fair share of agents that have too much to say and over promise but always under-deliver and disappoint. I have been unfortunate to cross paths with 2 ...
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“Nicolas was Very helpful, patient, really assertive And understood what ......”

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Jun 04,2017
Minithumbup
By: 'Asha'
Jun 04,2017
0 people found
this helpful
Nicolas was Very helpful, patient, really assertive And understood what I really wanted from the flat. Nicolas is doing Very well And I definitely recommend him to everybody....
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Comment on agent fees
Nicolas showed his skills, knowledge And Will become a great agent.
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“Spoke on the phone and went to the viewing with ......”

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Jun 03,2017
Minithumbup
By: 'Sorawi'
Jun 03,2017
0 people found
this helpful
Spoke on the phone and went to the viewing with Nicolas and he was very helpful and informative. He was very clear about all the details explaining all the costs and process....
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“I would like to congratulate Catherine for arranging for my ......”

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Jun 01,2017
Minithumbup
By: 'JC'
Jun 01,2017
0 people found
this helpful
I would like to congratulate Catherine for arranging for my property to be listed with Choices London office and Ben for letting it. Also, a thank you to Esme for arranging the contract, overseeing and liaising with the tenant. I look forward to working with ...
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Comment on agent fees
Good and have agreed a management deal.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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