Hannells
4.9/5, 3141 reviews
95% recommended
96% sales valuation accuracy
98% sales fee satisfaction
95% lettings valuation accuracy
98% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “... show more Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £20,025 £47,000,000
Lettings 95% 98% £320 £2,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
196 8 306 18 1433 60 920 62 121 17
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Professional & helpful from the outset...”

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Jan 14,2019
Minithumbup
Heather James
Eliza Tudgay
By: 'Mrs'
Jan 14,2019
1 people found
this helpful
The Team at Handel's have provided a first class service from the outset. It is the first time we have ever rented out our property and they have made it simple and stress free, guiding us through the process and finding the perfect tenants. Thank ...
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Comment on agent fees
Very reasonable for such a full service
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By: Hollie Clayton
Feb 05, 2019
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Thank you Mrs W, for your lovely review for Heather and Eliza. We are so pleased we found you the perfect Tenants. Kind Regards Hollie and the Team at Lettings. ...

“Fantastic...”

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Jan 14,2019
Minithumbup
By: 'Vicki'
Jan 14,2019
1 people found
this helpful
Professional and efficient service, I would not hesitate to recommend Hannells, kept me updated on the sale going through Thanks for the great service...
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“Fabulous service from beginning to end. Kept fully up to date. Everything ran very smoothly. Really friendly efficient staff....”

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Jan 14,2019
Minithumbup
Sarah Keeling
By: 'Karen'
Jan 14,2019
0 people found
this helpful
Fabulous service from Sara Michelle and eve, from start to finish. Kept up to date every step of the way. Took the pressure of us and everything went very smoothly. Would def use this branch again if ever moving again....
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“Sold my house efficiently and quickly...”

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Jan 14,2019
Minithumbup
Alex Simpson
By: 'Jody'
Jan 14,2019
0 people found
this helpful
Can't recomend thesee members of staff enough. Handled my sale really well and worked hard to ensure the sale went through efficiently. The buyer was problematic and tried to micro manage and Alex was sympathetic and understanding of my circumstances....
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Comment on agent fees
Bad on the whole, wastold 1% including VAT then was charged 1.2%. Totally unacceptable to quote false figures and not rectify this before charging. This reflects on one person and not Hannells on the whole.
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“An Excellent, stress free experience....”

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Jan 13,2019
Minithumbup
Eliza Tudgay
Leanna Holmes
By: 'Ria'
Jan 13,2019
1 people found
this helpful
I had such an excellent experience with Hannells lettings. Each member of staff I dealt with certainly went the extra mile to ensure that my house move was stress free and exciting. They answered many of my questions without hesitation and I know they all ...
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Comment on agent fees
I would say a fair price in comparison to.othet agencies
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By: Hollie Clayton
Apr 05, 2019
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Thank you for your kind words Ria. I am so pleased we found you a perfect new home! We are glad you are now settled. Please do let us know if you need anything else. Kind Regards Hollie and the rest of the team at Lettings. ...

“Poor Communication...”

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Jan 11,2019
Minithumbdown
By: 'Paige'
Jan 11,2019
1 people found
this helpful
Poor Communication from start to finish, we went away for a year and rented our property through Hannells with the Gold Package, I still don't know what we were supposed to get with that. I had to email every month and ask what was happening ...
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Comment on agent fees
We paid £46 per month for a supposed stress free, fully managed service and never got it.
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“Fantastic service and very efficient would not hesitate to use hedition at Hannells again really satisfied...”

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Jan 10,2019
Minithumbup
By: 'Allen'
Jan 10,2019
0 people found
this helpful
Heidi was very professional and efficient and extremely knowledgeable about houses and the local housing market. She has expedited at speed the sale of the house at a good price I am very pleased with the service it is great....
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Comment on agent fees
Fees are excellent for the service provided no complaints at all.
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By: Heidi Bainborough
Feb 25, 2019
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Thank you for taking the time to complete a review for us. They mean so much to us as a business and I am delighted you are happy with the service so far. ...

“Very professional...”

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Jan 04,2019
Minithumbup
By: 'Julia'
Jan 04,2019
0 people found
this helpful
Gemma has been very helpful during the negotiations, giving us regular updates, thanks to that the process has been quick and easy. She answered all our queries in a quick and professional way. I highly recommend Hannells....
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“Excellent customer service...”

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Jan 04,2019
Minithumbup
Rachel Daly
By: 'Rizwan'
Jan 04,2019
0 people found
this helpful
Gail and Rachel have both been excellent in keeping me posted about updates on the property. The most important thing was what I found helpful was the quick reply to emails. I will definitely be acquiring more properties from this agent in the future for ...
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Comment on agent fees
Not applicable
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“Selling a house...”

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Jan 03,2019
Minithumbup
By: 'Dilys'
Jan 03,2019
0 people found
this helpful
We were impressed by the speedy, professional, friendly service given by all the staff involved in selling our house. They kept us fully informed, made constructive suggestions and were calming and supportive when we were anxious....
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Comment on agent fees
Very reasonable
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“Excellent Service...”

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Jan 03,2019
Minithumbup
Niki Younger
By: 'PW'
Jan 03,2019
0 people found
this helpful
I just had to write a review to say how pleased I am with the service I have received from Hannells in Chellaston. I had had other agents out for the initial valuation but when Heidi came out I knew I would use her regardless ...
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Comment on agent fees
good
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By: Heidi Bainborough
Jan 07, 2019
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Thank you for taking the time to write such a lovely review. We are so pleased we have been able to help you on the sale of your property and we wish you lots of happiness in your new home! ...

“Efficient service with a smile...”

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Jan 02,2019
Minithumbup
By: 'MrsH'
Jan 02,2019
0 people found
this helpful
Punctual. Knowledgeable ref local market and recent selling prices. Approachable. Accurate valuation. Clearly explained Ts&Cs and fees. Summarised everything in writing then and there. Was able to prepare a contract on the day and arrange for photos to be taken. Very efficient and friendly....
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Comment on agent fees
Clearly explained and reasonable.
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By: Heidi Bainborough
Jan 07, 2019
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Thank you so much for your kind words, really pleased you were happy with the valuation and advice provided and we wish you lots of luck on your new venture! ...

“Mrs...”

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Dec 28,2018
Minithumbup
By: 'Hazel'
Dec 28,2018
0 people found
this helpful
Gail was a great point of contact between all parties to enable a smooth sale and purchase. Very professional and personable. Thank you....
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“Property Sale...”

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Dec 24,2018
Minithumbup
By: 'Dan'
Dec 24,2018
1 people found
this helpful
Overall I would say it was a positive experience selling my property through Hannells. My initial meeting with Nicola was very pleasant and helpful, the photographs George took for the website were impressive and particular thanks to Sara in sales progression for keeping me fully ...
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Comment on agent fees
I found the fees quite acceptable
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By: Nicola Barnard
Jan 09, 2019
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Thank you Dan for taking the time to write a review & your kind comments. It was good to hear your your moving experience was a good one. Kind regards Nicola & The Allestree team ...

“Friendly, good communication and super quick!...”

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Dec 20,2018
Minithumbup
Eliza Tudgay
By: 'Rehan'
Dec 20,2018
1 people found
this helpful
Mainly dealing with Holly who was super helpful and very responsive. She would get back to any queries I had pretty quickly and also guided me through what I needed to provide which was useful. Only came across Eliza on the day the tenant moved ...
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Comment on agent fees
I letted before with IMS who were cheaper but given the service I got from Hannells I was happy with the cost
Was this helpful? Yes
By: Hollie Clayton
Dec 21, 2018
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Hi Rehan, Thank you for your very kind words about the staff here at Hannells Lettings. We are all so pleased the whole process was smooth and we have found a lovely tenant for your property. If you need anything else, please don't hesitate to let us know. Kind Regards Hollie Clayton and everyone else at Hannells Lettings. ...

“Great service...”

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Dec 20,2018
Minithumbup
By: 'Alison'
Dec 20,2018
1 people found
this helpful
I'm a private landlord and I used Hannells Lettings one-off service for the tenant's check-out inspection/inventory. It was really easy to organise and the team there were a pleasure to deal with. Very friendly and helpful. I'd use again....
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Comment on agent fees
Standard fee.
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By: Hollie Clayton
Dec 21, 2018
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Hi Alison, Thank you for your review, we are so thrilled we could help you with the Check-out inspection. Please let me know if you need anything else. Kind Regards Hollie and the Team at Hannells Lettings. ...

“Very Happy...”

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Dec 20,2018
Minithumbup
Leanna Holmes
Eliza Tudgay
By: 'Michelle'
Dec 20,2018
1 people found
this helpful
Very happy with the service received from Leanne and Eliza. Both very professional and lovely to deal with through the whole moving experience....
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Comment on agent fees
Quite expensive but when it comes to renting it's what I expected.
Was this helpful? Yes
By: Hollie Clayton
Dec 27, 2018
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Hi Michelle, Thank you for your kind words about Leanna and Eliza. We are happy you have had a great moving experience from all the team here at Hannells Lettings. Kind Regards Hollie. ...

“Brilliant...”

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Dec 20,2018
Minithumbup
Nicola Barnard
By: 'Doris'
Dec 20,2018
1 people found
this helpful
Excellent service. Very professional, friendly and extremely knowledgeable of the market. Would highly recommend Nicola and the team at Hannells....
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Comment on agent fees
Market rate
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By: Nicola Barnard
Jan 09, 2019
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Thank you Doris for reviewing our services and we were all pleased to hear your kind comments on the service you received. Kind regards Nicola & all at Allestree branch ...

“Thank you to the Mickleover team for an excellent job ......”

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Dec 17,2018
Minithumbup
By: 'Long'
Dec 17,2018
0 people found
this helpful
Thank you to the Mickleover team for an excellent job well done on the house sale. A very highly professional team and great service. A special thank you to Cally for all her hard work, Michelle for the great feed-back and Sarah for securing the ...
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Comment on agent fees
The team had to work hard the the Fee's, so worth the money paid.
Was this helpful? Yes

“Mrs...”

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Dec 17,2018
Minithumbup
Jenna Dolman
Heather James
By: 'Brown'
Dec 17,2018
1 people found
this helpful
I have dealt with this team for a couple of years.They all show a professional attitude at all times.They are very helpful and know the letting business.Jenna reacts to any issues and Heather does a soperb job of taking the photos of ...
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Comment on agent fees
Agent fees are reasonable and it is a consideration when choosing an agent as changes in buy to let over the last few years is making it a less attractive choice to invest your savings.
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“Great thanks...”

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Dec 17,2018
Minithumbup
Leanna Holmes
By: 'Rob'
Dec 17,2018
1 people found
this helpful
Very good service, anything unclear to me was clarified, providing clarity and reassurance with no fuss. Professional but still friendly, its been as easy so far as these things can be really. thanks....
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Comment on agent fees
Well, they are are Hannells fees that ive been charged, and they are very high- it is what it is. That's down to Hannells.
Was this helpful? Yes

“very good start...”

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Dec 15,2018
Minithumbup
By: 'Lee'
Dec 15,2018
0 people found
this helpful
We have just let out our property recently through Hannells Lettings. We have been very pleased with the services that we have received from them....
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Comment on agent fees
Agent's Fees are fair.
Was this helpful? Yes

“Very quick and easy sale!...”

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Dec 13,2018
Minithumbup
By: 'Grant'
Dec 13,2018
1 people found
this helpful
We can't thank the staff at Hannells enough for our very speedy sale! Within 1 day of putting our house on the market with them we had numerous viewings and an offer at full asking price which we accepted! The sales progression department then took over ...
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Comment on agent fees
Industry average!
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By: Nicola Barnard
Jan 09, 2019
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Thank you Grant for taking the time to write your review, it was a pleasure to sell your property & so quickly. Best wishes in your new home Nicola & The Allestree Team ...

“Excellent service...”

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Dec 13,2018
Minithumbup
Aimee Thornton
Michelle Tinson
By: 'AT'
Dec 13,2018
0 people found
this helpful
From initial contact through the pathway of selling your home, the professional team at Hannells Chaddesden have been exceptional. The process of home selling was fully explained at the valuation stage and an appointment for photographs and EPC quickly arranged. Viewings were conducted by The ...
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Comment on agent fees
Excellent value for money
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“My First House...”

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Dec 12,2018
Minithumbup
By: 'Lauren'
Dec 12,2018
0 people found
this helpful
Hannells have been exceptional with helping me and my partner buy our first home together. They were so on the ball and made me feel at ease with the whole process (which can sometimes be long and stressful). Shout-out to Sarah Gascoigne who helped us ...
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“Brilliant service...”

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Dec 08,2018
Minithumbup
Leah Stares
By: 'Abbs54'
Dec 08,2018
1 people found
this helpful
All the staff brilliant but Leah always helped regarding any issues, Pam also very helpful regarding putting property on the market . Would highly recommend....
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Comment on agent fees
Good and clearly explained
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By: Nicola Barnard
Jan 09, 2019
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Thanks you Abbs for your review & your kind comments of your moving experience with Hannells. With kind regards Nicola & all at Allestree branch ...

“Fabulous Service...”

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Dec 07,2018
Minithumbup
George Shore
By: 'Chez'
Dec 07,2018
1 people found
this helpful
I'd like to thank Hannells for putting my house on the market within 24 hours and then getting 5 viewings the following day! The whole team have ben fantastic, I'd like to thank George in particular for being so patient with me & for taking such fantastic photographs. ...
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By: Nicola Barnard
Dec 07, 2018
View all comments (1)
Thank you for your kind words & taking the time to write a review on your Hannells moving experience, it was a pleasure for us all to read. With our proactive approach we looking forward to selling your house very soon.Kind regards Nicola & the Allestree team ...

“Highly recommended!...”

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Dec 07,2018
Minithumbup
Sarah Gascoigne
Michelle Tinson
By: 'Jassous'
Dec 07,2018
0 people found
this helpful
This is arguably one of the most professional and friendly estate agencies in Derby. They are to the point, welcoming and they go out of their way to make things happen. Highly recommended!...
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Comment on agent fees
Good
Was this helpful? Yes

“An amazing service...”

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Dec 06,2018
Minithumbup
Michelle Tinson
Amy Boole
By: 'Kendal'
Dec 06,2018
0 people found
this helpful
We received an amazing service from Michelle and Amy.They confirmed all veiwings and gave feedback. Keeping us up to date all the way through. Even our buyers, and solicitor commented on the service at Hannell. We had our house valued by about 6 agents, Hannels ...
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Comment on agent fees
The fees were on a par with other agents
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“Fantastic...”

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Dec 06,2018
Minithumbup
Leanna Holmes
By: 'Diju'
Dec 06,2018
1 people found
this helpful
Outstanding service - from the viewings to the final delivery of the house. They know what they are doing and taking ownership and prompt responses when required. I lived in multiple areas in the UK and I never faced such a smooth transition for a ...
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By: Hollie Clayton
Apr 09, 2019
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Thank you for your kind words Diju. We are all so glad here at Hannells the process was smooth from start to finish. Please do let us know if there is anything else I can help you with. Kind Regards Hollie and the rest of the team from Lettings. ...
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