96% sales valuation accuracy
98% sales fee satisfaction
95% lettings valuation accuracy
98% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “...
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Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
Eliza
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Leanna
(205)
Debbie
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Heather
(178)
Aimee
(171)
Aaron
(171)
Lorna
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Amy
(137)
Jo
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Alex
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Lauren
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Emma
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Amanda
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Michelle
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Nicola
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Eve
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Sara
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Sarah
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Olivia
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Sarah
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Chloe
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Sam
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Rebecca
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Mya
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George
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Niki
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Sally
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Leah
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Emma
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Jessica
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Keilia
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Jenna
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Emma
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Vicky
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Oliver
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Bonnie
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Rachel
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Tom
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Gemma
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Olivia
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Kerrie
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Kim
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Sharon
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Lilly
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Matt
(5)
Pam
(4)
Nicola
(3)
Michael
(2)
Joe
(1)
Amy
(1)
James
(1)
Louise
(1)
Victoria
(0)
Latest Reviews
View all Reviews 3141Featured Review
a
reviewed by 'Richard Nayler'
Featured Review
a
reviewed by 'Mrs G'
31st Oct 2024
reviewed by 'Anon'
31st Oct 2024
reviewed by 'Sara Parr'
31st Oct 2024
reviewed by 'Mark Walmsley'
31st Oct 2024
reviewed by 'Brian'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 98% | £20,025 | £47,000,000 |
| Lettings | 95% | 98% | £320 | £2,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 196 | 8 | 306 | 18 | 1433 | 60 | 920 | 62 | 121 | 17 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
a
Feb 03,2023
Feb 03,2023
1
people found
this helpful
this helpful
Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
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May 15,2023
May 15,2023
1
people found
this helpful
this helpful
Excellent experience and fantastic service!
After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I was very nervous about repeating the process.
I was assured by Hannells that the experience would be different and they stayed true to their word. ...
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Feb 18,2019
Feb 18,2019
0
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From start to finish the team at Chellaston have been professional, friendly, caring and everything was handled in a timely and efficient way. They made a difficult time bearable for me...
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Comment on agent fees
Par for the course
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Feb 25, 2019
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Thank you for completing a review for us. I am so pleased that you were happy with the service provided by the Chellaston Branch especially during what was a very difficult time for you. We wish you lots of happiness moving forward. ...
Feb 18,2019
Feb 18,2019
3
people found
this helpful
this helpful
Had a valuation visit today took time off work and the agent made me feel uncomfortable in my home then the value was a lot lower than others which was fine which I expected but didn't like the way was made to feel plus the ...
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Comment on agent fees
Don’t know
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Feb 18,2019
Feb 18,2019
2
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this helpful
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I have brought through the Allestree branch of Hannells & could not fault the service from all the staff involved. Nicola, Sara, Leah, Zoe & Pam have always been so helpful & kept me fully updated on all developments. I would highly recommend. Thank you for all your ...
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n/a
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Feb 20, 2019
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Its has been lovely to hear your positive review of your house buying experience. We pride ourselves on a high level of customer service & are pleased to see we made your moving experience a great one, Thank you for taking the time to write a review. Kind regards Nicola & the Allestree Team ...
Feb 13,2019
Feb 13,2019
0
people found
this helpful
this helpful
Aaron has been fantastic looking after the sale of our property. We have been kept up to date and all our questions or requests were dealt with quickly and professionally....
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Comment on agent fees
Fees are aligned with the average for derby but the service provided is exceptional
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Feb 13, 2019
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Hello to the lovely "Ward" family, It's great to see that our exceptional service has won the day again.. We are not the cheapest Agent in Derbyshire, we don't claim to be. But what we do is provide the "complete moving experience" and this sets us apart from lesser Agents. It has been a pleasure working with you and we will continue to provide the excellent service all the way to completion of the Sale.
Thanks again!!! ...
Feb 13,2019
Feb 13,2019
0
people found
this helpful
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Great team good communications very knowledgable.Attention to detail.Thanks again would definitely reccomend sold our house within a week....
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Comment on agent fees
Good
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Feb 25, 2019
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Thank you for taking the time to complete a review for us. We are delighted your home sold so quickly. Good luck on your new venture! ...
Feb 11,2019
Feb 11,2019
0
people found
this helpful
this helpful
We purchased our first house through Hannells. They provided excellent service and kept us up to date every step of the way. They were always available to speak to us and answer any questions and worked well with our solicitor. I would recommend their services....
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N/A
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Feb 11, 2019
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Hi Katie
Thank you for taking time to post such a positive review.. The team here at Littleover work hard to provide the "Complete moving experience" and we are happy you felt well looked after throughout the buying process... ...
Feb 11,2019
Feb 11,2019
0
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As soon as we accepted a sale, we were handed over to a dedicated Sales Progressor, Michelle Brown. Michelle was very communicative in leading us through the process, keeping us informed along the way and even calling just to say nothing new had happened but ...
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Comment on agent fees
We felt the agent fees were fair.
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Feb 11,2019
Feb 11,2019
1
people found
this helpful
this helpful
I've used Hannells prior to this move and always received great customer service. However this time I feel like they helped out a lot more, they were so friendly and smiley every time we saw them. We did have a few issues with finding a ...
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Comment on agent fees
Good, they are reasonably priced and they take the fees all in one go making it easier for moving in day.
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Feb 11,2019
Feb 11,2019
1
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Leanna is an excellent member of staff who works hard at managing our property. Always helpful and gets good results. We were really happy how quickly she sorted new tenants for our property.
Jenna is also excellent. She is always on the ball.
Eliza is ...
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Comment on agent fees
Good. Pleased with the service given.
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Feb 11,2019
Feb 11,2019
1
people found
this helpful
this helpful
Prompt response to phone calls. Efficient and friendly at the viewing appointment. Keeps promises of returning calls and very knowledgeable....
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Comment on agent fees
Not known
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Feb 11,2019
Feb 11,2019
0
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I cannot praise Hannells at Littleover enough. We received an excellent allround and personal service throughout both our search for a property and the whole sales process. They were patient, flexible and supportive and contributed in every way possible to making the whole process as ...
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Comment on agent fees
Fair and reasonable fees for a great personal service.
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Feb 11, 2019
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Dear Tessa
Thank you so much for a lovely review. It has been an absolute pleasure to market and sell your property and i know Alex our sales Progressor will be pleased with the mention as he works tirelessly to keep the process as stress free as possible!!
Thanks again... ...
Feb 08,2019
Feb 08,2019
1
people found
this helpful
this helpful
110% stress free with the way things have gone from start to finish
Made the whole process of becoming a new tenant easy
Always had time to answer all your questions...
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Comment on agent fees
Good
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Feb 08,2019
Feb 08,2019
0
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From the first meeting to the last so so helpful,always very professional and correct,was quided through all the steps regarding sale superbly,all the staff are so calming to deal with,especially when dealing with a potential problem,can not thank them enough....
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Comment on agent fees
As agreed very fair
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Feb 08,2019
Feb 08,2019
1
people found
this helpful
this helpful
Throughout the process I dealt with a number of different people all of who were helpful, professional and friendly, I was happy with the service I received. The only slight issue I had was that I dealt with so many different people, but that said ...
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Comment on agent fees
Ok
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Yes
“My partner and I were in a very difficult situation, the lovely team at Hannells did everything they could to help us into our new home....”
Feb 08,2019
Feb 08,2019
1
people found
this helpful
this helpful
My partner and I were in a very difficult situation, the lovely team at Hannells did everything they could to help us.
They were efficient, professional and we left their office confidently knowing our move was in great hands. Thank you....
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Comment on agent fees
Reasonable.
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Yes
Feb 08,2019
Feb 08,2019
1
people found
this helpful
this helpful
The girls are always plesent to talk to have have kept us well informed on the progress of the sale. All currently going to plan...
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Comment on agent fees
Slightly high when you add Vat but we are getting what we pay for
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Feb 08, 2019
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Thank you for your review & we were all pleased to hear your comments. Kind regards Nicola & The Allestree Team ...
Feb 07,2019
Feb 07,2019
0
people found
this helpful
this helpful
Right from the first phone call the staff at Hannells have been there for my partner and I, arrangeing viewings and meetings. Nothing has been to much trouble.
I thank them all for helping us buy our first property...
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Feb 07,2019
Feb 07,2019
1
people found
this helpful
this helpful
From the moment I made the appointment to view the property, the service I have received cannot be faulted. Eliza showed me around the house and was very friendly. She even let us back in to double check something we'd forgotten to check for (This ...
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Comment on agent fees
I think the fees seem to be in line with other Agent's
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Feb 07,2019
Feb 07,2019
0
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this helpful
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A difficult journey to purchasing our home but felt well supported by this positive team, especially Michelle in sales progression...
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Feb 06,2019
Feb 06,2019
0
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Michelle was very helpful and friendly could not fault in any way!
Richard shown us around the house on a couple of occasions and was great!...
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Feb 05,2019
Feb 05,2019
0
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All the agents I spoke with were very helpful especially Gail and Natalie. I would definitely recommend to any buying or selling their home....
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Feb 05,2019
Feb 05,2019
0
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Both Sarah and Amy have been extremely helpful throughout the purchase of my new home, providing a professional and friendly service over the past few months....
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Feb 05,2019
Feb 05,2019
0
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Emma was polite and courteous and handled our offer efficiently by keeping us informed throughout. She arranged for the memorandum of sale to be forwarded to our solicitors very quickly, and the purchase is now going through....
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Comment on agent fees
N/A
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Feb 06, 2019
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Thank you taking the time to post such a positive review.. Wishing you all the best with your purchase and be assured Hannells excellent sales Progressor Alex will guide you through to completion... ...
Feb 05,2019
Feb 05,2019
0
people found
this helpful
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Aaron was great during the purchase and alex went beyond in the completion , would strongly reommend both and thank them for their help...
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Feb 04,2019
Feb 04,2019
0
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Fast and efficient service from start to finish. Lots of communication with us about the sale of the property.
All the team at the branch have been very good.
Easy to work with, just a great team....
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Comment on agent fees
Agents fees were very competitive
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Feb 04,2019
Feb 04,2019
0
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We purchased a property in Shardlow via Hannells Alvaston branch. Initially we were shown around the property by Toby, who was both professional and honest.
We dealt mostly with Natalie for the purchase, who was always helpful and happy to accommodate any requests.
We would ...
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Feb 03,2019
Feb 03,2019
0
people found
this helpful
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Gail was always happy to help with any queries and always rang back if a message was left. Very helpful in sorting out the solicitor that was holding every thing up....
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Comment on agent fees
Reasonable
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Feb 02,2019
Feb 02,2019
1
people found
this helpful
this helpful
I have sent this e-mail to show how grateful I am for the help and service I received from your staff. Eliza showed me around a couple of properties and did the handover at the chosen property, Heather showed me around the chosen property, the ...
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Feb 01,2019
Feb 01,2019
1
people found
this helpful
this helpful
I would just like to thank Hannells for their immense effort they put in with the sale of my house, so professional and kept upto date with every step of the sale, even, with the sale being completed yesterday the purchaser asked for a final ...
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Feb 01, 2019
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Thank you Ian for the amazing review..as you know we work tirelessly to provide the "complete moving experience" It was a pleasure working with you Ian and look forward to the next time... ...
Jan 30,2019
Jan 30,2019
3
people found
this helpful
this helpful
I found Nicola, Leah and Zoe to be professional and friendly at all time. There efforts to assist us in finding a new home were fantastic. Everything is followed up in writing and even follow up call to check you would still be attending a ...
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Comment on agent fees
Fees were higher than another agent offered, but I appreciate they have a pricing structure. I f they had come closer to the price we may have chosen Hannells to market the property.
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Jan 30, 2019
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Thank you both for taking the time to write your review & I'm pleased to see your Hannells moving experience is a good one. We shall of course keep you updated on the progress of your purchase. Kind regards Nicola & all the team at Allestree ...
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Last updated at 12:39 PM 02/10/2024 by allAgents
Best Overall Medium Chain in the UK 
Best Letting Agent in Derby 
Best Estate Agent in DE73 
