Hannells
4.9/5, 3130 reviews
95% recommended
96% sales valuation accuracy
98% sales fee satisfaction
95% lettings valuation accuracy
98% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “... show more Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…

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Latest Reviews

 View all Reviews 3130
Featured Review
a
reviewed by 'Richard Nayler'
“Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....”
Featured Review
a
reviewed by 'Mrs G'
“Excellent experience and fantastic service!After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I ......”
31st Oct 2024
reviewed by 'Anon'
“Professional and friendly, Hannells were always on the end of the phone or e mail. They worked hard to sort ......”
31st Oct 2024
reviewed by 'Sara Parr'
“Had a fantastic experience with Hannells. Very approachable and supportive and communicated well! All staff are friendly and helpful and ......”
31st Oct 2024
reviewed by 'Mark Walmsley'
“Sold and bought property with Hannells Mickleover. The staff were amazing and extremely helpful - going above and beyond on ......”
31st Oct 2024
reviewed by 'Brian'
“Very helpful when contacted but would have liked a bit more connection from their side...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £20,025 £47,000,000
Lettings 95% 98% £320 £2,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
196 8 306 18 1433 60 920 62 121 17
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Hannells Branches (view all 7)
Allestree, DE22
Alvaston, DE24
Chaddesden, DE21
Lettings Chellaston, DE73
Littleover, DE23
Mickleover, DE3
Sales Chellaston, DE73
Featured Review
a

“Excellent service from Olivia Mee who gave us......”

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Feb 03,2023
Minithumbup
Staff profile picture
Olivia
By: 'Richard Nayler'
Feb 03,2023
1 people found
this helpful
Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
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Featured Review
a

“Excellent experience and fantastic service!...”

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May 15,2023
Minithumbup
Staff profile picture
Amanda Aldenat
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Lorna
By: 'Mrs G'
May 15,2023
1 people found
this helpful
Excellent experience and fantastic service! After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I was very nervous about repeating the process. I was assured by Hannells that the experience would be different and they stayed true to their word. ...
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Was this helpful? Yes

“Faultless...”

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Apr 09,2019
Minithumbup
By: 'Hannah'
Apr 09,2019
0 people found
this helpful
I can't fault the service we've received on buying my first home. Right from booking a viewing through the process to having an offer accepted Rob has been professional and patient with all the questions we've had as first time buyers. Gail is seeing us ...
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Comment on agent fees
We had no home to sell so cannot comment
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Was this helpful? Yes

“Professional, Personable and Effective service...”

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Apr 08,2019
Minithumbup
By: 'Indie'
Apr 08,2019
3 people found
this helpful
Brilliant estate agents. Reasonably priced, non-pretentious, extremely friendly and courteous staff. Highly efficient and effective as a team. Kept me well informed at each stage. Got a sale within weeks. Their good reputation is well deserved. I highly recommend to future sellers....
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Comment on agent fees
Reasonable fees
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Was this helpful? Yes
By: Angie Taylor
Apr 08, 2019
View all comments (1)
Thank you so much for the positive review. It was a pleasure selling such a beautiful home and the whole team are pleased that you asked Hannells to look after you throughout the process. ...

“Excellent...”

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Apr 08,2019
Minithumbup
By: 'LC'
Apr 08,2019
0 people found
this helpful
I can't speak highly enough of the service George has provided. He was professional, conscientious and delivered clear communication throughout....
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Comment on agent fees
Very Reasonable
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“Very Highly Recommended...”

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Apr 08,2019
Minithumbup
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Leanna Holmes
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Heather James
By: 'Abbie'n'Alex'
Apr 08,2019
1 people found
this helpful
We thought the service from Hannells was fantastic. Explained the process very well, ensured we understood at each step of the way as to what we needed to do and as always were professional and friendly. Will highly recommend to others....
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Comment on agent fees
N/A
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Was this helpful? Yes

“Professional, courteous and polite from day 1. All queries answered - put me at ease....”

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Apr 07,2019
Minithumbup
Staff profile picture
Heather James
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Leanna Holmes
By: 'Marilyn'
Apr 07,2019
3 people found
this helpful
Heather was great and most flexible with her time. A lady came to take photos for the inventory .. she too was lovely. Leanne was with me every step of the way and I know that she will take care of my property. I would most ...
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Comment on agent fees
Reasonable - just do not like the VAT charges!!
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Was this helpful? Yes

“Lettings review...”

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Apr 07,2019
Minithumbup
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Heather James
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Eliza Tudgay
By: 'Debbie'
Apr 07,2019
2 people found
this helpful
I have had a very positive experience from the initial meeting to the final stages of the letting process, being kept informed fully at every stage. I have only been able to nominate 2 people and I would like to add Leanna who added to making ...
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Comment on agent fees
The fees are in line with the average agent
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Was this helpful? Yes

“Great Service...”

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Apr 07,2019
Minithumbup
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Heather James
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Leanna Holmes
By: 'Zawisza'
Apr 07,2019
3 people found
this helpful
We just wanted to say how pleased we have been with the service provided by both Heather and Leanna in helping us find great new tenants for our property. Great service and everything completed and supplied on time....
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Comment on agent fees
Good value for money for the service provided.
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“Professional and Efficient...”

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Apr 06,2019
Minithumbup
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Leanna Holmes
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Heather James
By: 'Richardson'
Apr 06,2019
3 people found
this helpful
We were extremely impressed with all at Hannells. Their service was both professional and efficient and we would not hesitate to recommend them to anyone....
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Comment on agent fees
Pricey, but you get what you pay for.
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Was this helpful? Yes

“Great easy service...”

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Apr 06,2019
Minithumbup
By: 'GDW'
Apr 06,2019
4 people found
this helpful
From start to finish the staff have been great. We dealt with nearly all members at one point or another and each one were fantastic and knowledgeable. We look forward to working with them again in the future....
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Comment on agent fees
Good
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Was this helpful? Yes

“Professional...”

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Apr 05,2019
Minithumbup
By: 'Angela'
Apr 05,2019
0 people found
this helpful
Toby, Rob and Natalie have handled the sale of my property professionally, politely and swiftly. They are very approachable and I will recommend the company at every opportunity. Thank you...
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Comment on agent fees
Reasonable and well deserved. Excellent service
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Was this helpful? Yes

“Informative, friendly and efficient....”

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Apr 04,2019
Minithumbup
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Rebecca Mills
By: 'Irene'
Apr 04,2019
0 people found
this helpful
The staff were very friendly, which is most important. We were kept informed during the process and told when people were visiting and the outcome The bungalow sold very quickly for the price we hoped to get. We couldn't have chosen a better estate agent ...
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Comment on agent fees
Good
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Was this helpful? Yes

“Great Service !...”

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Apr 04,2019
Minithumbup
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Heather James
By: 'DenStone'
Apr 04,2019
15 people found
this helpful
As a landlord,I cannot fault the prompt professional service received from Heather. From receiving keys to a property -photos-advertising-viewing and a tennant accepting only an amazing 4days.........that's outstanding-many thanks !!!!...
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Comment on agent fees
Every penny spent on Hannells fees is a penny very well spent.
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Was this helpful? Yes

“Brilliant Service...”

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Apr 03,2019
Minithumbup
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Michelle Tinson
By: 'Victoria'
Apr 03,2019
0 people found
this helpful
Brilliant services from start to finish! The team kept us informed and will always help with any questions I had. Also Richard who I have dealt with on a number of occasion is a credit to the Hannells team. Always helpful, never pushy and always ...
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Comment on agent fees
We didn't experience any agent fees directly, only once we looked into their in house broker, who also has been a pleasure to work with. The fee are reasonable and are in line with the industry.
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Was this helpful? Yes

“house sale...”

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Apr 03,2019
Minithumbup
By: 'leigh'
Apr 03,2019
0 people found
this helpful
Very professional and courteous, said it how it was with market conditions and what to expect,service with a smile and felt at ease dealing with them and heidi a great asset for anyones business! thankyou all!!...
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Comment on agent fees
good as it was about on the money to what I was expecting to pay.
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Was this helpful? Yes

“A brilliant experience from the very start....”

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Apr 03,2019
Minithumbup
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Amanda Aldenat
By: 'L'
Apr 03,2019
0 people found
this helpful
Heidi has been the most helpful and courteous person we could have possibly dealt with. Always responding to telephone calls, email's and messages very promptly and guiding us with full explanation in the sale of a property which is something we have never dealt with ...
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Comment on agent fees
Nobody likes paying fees for anything these days but if you receive really good service and have no complaints about the way you have been kept informed and updated and the way you have been treated in general that makes paying so much easier.
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Was this helpful? Yes

“Happy Customer...”

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Apr 02,2019
Minithumbup
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Amy Boole
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Michelle Tinson
By: 'Anonymous'
Apr 02,2019
0 people found
this helpful
Lovely ladies who were always friendly and got back to me when they promises. Couldn't ask for a better service, very happy....
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Comment on agent fees
Good, competitive fees
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“Good Communication...”

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Apr 01,2019
Minithumbup
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Leanna Holmes
By: 'Kos'
Apr 01,2019
3 people found
this helpful
This is the first time that i am using Hanells for letting. Only been couple of months , but i can certainly recommend as they have given good service and kept me in loop with all the way to the key hand over . Hope they ll ...
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Comment on agent fees
Not competive enough. Certainly can find cheaper
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Was this helpful? Yes
By: Hollie Clayton
Jun 12, 2019
View all comments (1)
Thank you for your kind words. We are all so pleased here at Hannells you have had such a fantastic experience. Kind Regards Hollie and the rest of the team at Lettings. ...

“shardlow rd...”

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Apr 01,2019
Minithumbup
By: 'hector'
Apr 01,2019
0 people found
this helpful
One problem was that the property was initially over valued which may have had a negative sale effect. Also the commission was set without a chance to barter. However at the end of the sale process the agent has kept us well informed...
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Comment on agent fees
a little high
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“25 Merlin Way...”

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Mar 29,2019
Minithumbup
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Sam Harrison
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George Shore
By: 'Sixpence'
Mar 29,2019
0 people found
this helpful
Sam Harrison, Professional, friendly and positive assessor arrived on time, with Wei Pang to do the measurements. The speed and efficiency in getting the property written up and on the market happened within 4 days, checking with us as clients included. George Shore, Eve Holmes and ...
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Comment on agent fees
Reasonable
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Was this helpful? Yes

“Heidi was very helpful and up to now everything is going well.Each time I have had to telephone the office whoever answered has been very helpful....”

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Mar 29,2019
Minithumbup
By: 'Sharon'
Mar 29,2019
0 people found
this helpful
Heidi was very helpful and up to now everything is going well.Each time I have had to telephone the office whoever answered has been very helpful....
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Comment on agent fees
Good
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Was this helpful? Yes

“Really good people to do business with...”

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Mar 29,2019
Minithumbup
By: 'Carl'
Mar 29,2019
0 people found
this helpful
Thanks so much to Hannells Mickleover team for managing both our house sale and purchase. All of the team are fantastic to deal with and I would recommend them to anybody looking to buy or sell a house. Kind regards...
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Comment on agent fees
The fees are slightly more than others, but you get what you pay for. Michelle the sales progression person in particular was worth her weight in gold
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“Good...”

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Mar 29,2019
Minithumbup
By: 'Rebecca'
Mar 29,2019
0 people found
this helpful
She was extremely helpful, especially in the beginning when tying to arrange everything needed to help the property move forward....
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“Sold in 4 working days:)...”

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Mar 28,2019
Minithumbup
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Rebecca Mills
By: 'Melanie'
Mar 28,2019
0 people found
this helpful
Trust Hannells 100% having used them for all my families buying and selling needs. My house sold in 4 days thanks to a wonderful team of staff from Heidi's valuation visit, Tom's accompanied viewing and Rebecca's great communication by email and phone even when my phone had ...
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Comment on agent fees
Satisfactory fees but something good is no charge upfront when selling
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“Smooth and professional service...”

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Mar 28,2019
Minithumbup
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George Shore
By: 'Happy'
Mar 28,2019
0 people found
this helpful
Hannells Mickleover have been friendly and supportive thoughout the entire process. I have been kept up to date with progress in a timely way. I felt they were on my side in negotiations and am entirely happy with the results. Thanks Hannells....
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Comment on agent fees
Not the cheapest fees but you get what you pay for!
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“Very pleased!...”

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Mar 27,2019
Minithumbup
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Emma Reeve
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Aaron Curd
By: 'Ginny'
Mar 27,2019
0 people found
this helpful
Very helpful staff from the start. They kept us informed of what was going on and helped us to sell our house quickly. Extremely pleased with this branch! They are so much better than any other agent....
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Comment on agent fees
Good
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Was this helpful? Yes
By: Angie Taylor
Mar 28, 2019
View all comments (1)
Thank you Ginny, for the fantastic review.. as you know the whole team work so hard to provide "The Complete moving experience" and well done to Aaron and Emma for your continual commitment to your clients. ...

“An excellent experience all round...”

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Mar 26,2019
Minithumbup
By: 'Halpink'
Mar 26,2019
2 people found
this helpful
Hannells referred me to the house builder who I am buying my house with and they valued my property as part of the part exchange process. They have done everything they can, over and above the call of duty, to ensure the deal went ahead ...
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Comment on agent fees
N/A as estate agent fees paid by builder
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Was this helpful? Yes
By: Nicola Barnard
Mar 26, 2019
View all comments (1)
Thank you for your review it was a pleasure to hear you kind comments. We have been pleased to assist you with all elements of moving & the house selling & buying process. Assuring you our close attention at all times. Nicola & the Allestree Team ...

“Professional and responsive...”

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Mar 26,2019
Minithumbup
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Vicky Jones
By: 'EmmaW'
Mar 26,2019
13 people found
this helpful
Responsive in assisting with problems and happy to help. Vicky has always remained professional and updates us regularly without having to chase. Letting with Hannells is easy and the process has been great....
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Comment on agent fees
The fees were fine. Affordable
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“A good experience...”

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Mar 26,2019
Minithumbup
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Leanna Holmes
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Vicky Jones
By: 'Jeremy'
Mar 26,2019
2 people found
this helpful
Hannells have been brilliant. I had a specific set of circumstances like location, rent amount & they type of house I was looking for. I was also in a rush. The ladies at Hannells (not being sexist #metoo) were great & supported me throughout the process, not ...
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Comment on agent fees
Hannells seem on par with the norm.
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Was this helpful? Yes

“Excellent service with good knowledge of the market...”

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Mar 25,2019
Minithumbup
By: 'Aston'
Mar 25,2019
0 people found
this helpful
Heidi was professional, hard working and went beyond what I have come to expect from an estate agent in terms of marketing my property and valuing it properly. I would not hesitate to recommend Heidi to any prospective seller. She knew her area extremely well ...
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Comment on agent fees
This agent has earned their fees fairly.
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“Great Service!...”

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Mar 24,2019
Minithumbup
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Leah Stares
By: 'Paul'
Mar 24,2019
1 people found
this helpful
Zoe, Leah & Nicola are very friendly, helpful, efficient and professional. They communicated regularly and we felt we were in good hands and nothing was ever too much trouble. They understood and supported our personal requirements and I never felt pressured into anything. They exceeded our ...
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Comment on agent fees
I was happy with the fees and the consequent service received
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Was this helpful? Yes
By: Nicola Barnard
Mar 25, 2019
View all comments (1)
Thank you Paul for taking the time to write a review of your "moving experience" with Hannells & we are all pleased to hear its a great one. Its a pleasure for us to be able to help you & your family move. Kind regards Nicola & all at Allestree ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 12:39 PM 02/10/2024 by allAgents


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