96% sales valuation accuracy
98% sales fee satisfaction
94% lettings valuation accuracy
97% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “...
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Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
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Heather
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Leanna
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Debbie
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Aimee
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Aaron
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Lorna
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Amy
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Jo
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Lauren
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Emma
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Alex
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Michelle
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Nicola
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Eve
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Sara
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Sarah
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Sarah
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Olivia
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Chloe
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Jessica
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Emma
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Jenna
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Laura
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Mya
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Tom
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Gemma
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Natalie
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Sharon
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Kerrie
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Kim
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Lilly
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Nicola
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Michael
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Olivia
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James
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Matt
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Latest Reviews
View all Reviews 2837Featured Review
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reviewed by 'Richard Nayler'
Featured Review
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reviewed by 'Mrs G'
11th Jun 2024
reviewed by 'Fiaz'
11th Jun 2024
reviewed by 'Mohammed'
11th Jun 2024
reviewed by 'Marilyn'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 98% | £20,025 | £47,000,000 |
| Lettings | 94% | 97% | £320 | £2,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 158 | 7 | 234 | 12 | 1341 | 55 | 858 | 57 | 102 | 13 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Feb 03,2023
Feb 03,2023
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Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
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May 15,2023
May 15,2023
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Excellent experience and fantastic service!
After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I was very nervous about repeating the process.
I was assured by Hannells that the experience would be different and they stayed true to their word. ...
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Jun 22,2018
Jun 22,2018
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Our Experience with Hannells has been very positive and we would like to thank all of the staff for the work they have done. From the initial valuation with Rebecca, dealing with James to get the brochure agreed, Jules to arrange viewings and finally Amanda ...
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Comment on agent fees
We used Hannells as we have used them before and were pleased with the service they offer. We didn't shop around for lots of quotes but felt they offered a fair price.
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Jun 27, 2018
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Thank you for your lovely review. We wish you all the best in the future. ...
Jun 21,2018
Jun 21,2018
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Great Service. Very professional.
Julianna our sales negotiator kept me informed at all times. Liaised well with prospective buyers and ourselves to ensure viewings were arranged to suit.
Sold at first viewing.
Amanda our after sales negotiator is in touch with us on a regular ...
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Comment on agent fees
Good Value for Money. Clear explanation given on the fees charged
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Jun 21,2018
Jun 21,2018
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I can't recommend the team at Hannells Chellaston highly enough.
Great service , took any pain and inconvenience away from the process of selling my house.
Polite, punctual and straight talking ,all in all a seamless operation and would totally recommend this team .
Regards Darren Sharp , ...
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Comment on agent fees
As expected, 1%, but they had the rescourses to guide potential buyers around the property as I work away.
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Jun 27, 2018
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Thank you for taking the time to leave a review for us. We are delighted that you have sold you property through us and that we provided a good service. We wish you the best of luck in your sale! ...
Jun 21,2018
Jun 21,2018
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We are first time buyers with no experience of buying a house!
Amy kept in touch and was always available to take a phone call!
Friendly and helpful!
Couldn't have been better!
Thank you...
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Jun 20,2018
Jun 20,2018
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This is the fourth transaction with Hannells- I have found them to be very professional and helpful. The are quick to respond to my email or call. Every member of the team at the office is trained to be polite, and make the experience a ...
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Comment on agent fees
Well worth it!
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Jun 22, 2018
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Hi Mr Piranie, Thank you for writing such a lovely review. The whole team were delighted when they read it. We do pride ourselves in excellent customer service so was lovely reading that you found us professional and helpful and found all our members of staff polite. We will look forward to working with you again. Kind Regards Lauren and the whole team here at Littleover! ...
Jun 19,2018
Jun 19,2018
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I was very impressed with Heidi's professional and personalably approach. It was clear that she was experienced and "knew her stuff". She made a great impression on me, and as a result, the company too. I feel much more confident in the whole procedure, all ...
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Jun 20, 2018
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Thank you so much for your kind words, we are really pleased your were happy with the service provided and hope that we can help you in the near future. ...
Jun 19,2018
Jun 19,2018
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I just recently had offer accepted and I am quite happy with this service so far. they have nice staff in office....
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N/A
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Jun 22, 2018
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Thank you so much for writing your kind words. We are so pleased that you were happy with the service you have received and felt all the staff were friendly in the office. Kind Regards Lauren and the whole team here at Littleover! ...
Jun 18,2018
Jun 18,2018
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The staff of Hannells have always been friendly and efficient, I have sold and bought through them previously with never any hassell and I would highly recommend them as a whole team !!!!...
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Comment on agent fees
Fees were probably what most agents charge
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Jun 16,2018
Jun 16,2018
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I really can't fault the service that Hannels have provided, selling my home in only 2 weeks and 1 day!!!!
All the staff who I have dealt with (Angie, Lauren, Gemma, Alex and Wai) have been brilliant. I have been kept me up to date with veiwings, ...
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Comment on agent fees
I am happy with the fees I have been asked to pay!
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Jul 02, 2018
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Thank you for writing such a fantastic review Mrs Wright. It was so lovely to read. I am so pleased that you found all our staff brilliant and felt kept up to date through the process. Very pleased to know that you would recommend Hannells Littleover. We hope we provided you with the complete moving experience. Kind Regards Lauren and the whole team here at Littleover! ...
Jun 15,2018
Jun 15,2018
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The meeting with Heidi to value my late Mother's bungalow was professional and informative. We chose Hannells as they appeared to have made a number of sales in the area. The house SSTC in a matter of a couple of days. So far so good! ...
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Comment on agent fees
Fees appeared to be very fair.
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Jun 15,2018
Jun 15,2018
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From the first moment of making contact to selling the property right the way through to the very end we was always kept in contact with and everything was made so easy and very stress free....
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Comment on agent fees
Good
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Jun 15,2018
Jun 15,2018
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The whole experience of selling our house with Hannells was a very positive and professional experience. The Team were great to deal with and their handling of the whole process from marketing to completion of sale through their recommended solicitor and communication was faultless. Making ...
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Comment on agent fees
We can found the agent and solicitor fees to be very reasonable. Particularly as they are agreed upfront and not based on a percentage of the sale price.
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Jun 19, 2018
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Thankyou for your very kind comments from all the team at Chaddesden ...
Jun 14,2018
Jun 14,2018
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A very professional company & service from the team at hannels chaddesden branch.
From the initial viewing to the completion of my house purchase was a pleasant experience.
I would definitely use channels again if needed in the future....
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Jun 14, 2018
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Thankyou so much Scott for taking the time to write such a nice review. The team really appreciate it. You know where we are when you are ready for your next purchase ...
Jun 13,2018
Jun 13,2018
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This property has been difficult to market, as it is not complete and has parking issues. These are putting many prospective purchasers off, but Nicola and her staff have been magnificent in their approach. They have always been positive and never been downhearted. They have ...
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Comment on agent fees
Very reasonable, considering the amount of work involved.
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Jun 14, 2018
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Anne thank you for taking the time to write your review. We know the property's situation is unique & we will continue to do all we can to get it moving, Assuring you our close attention at all times. Kind regards Nicola & all the Allestree Team ...
Jun 12,2018
Jun 12,2018
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Excellent service all round. We had numerous offers on our property within a couple of days if going on the market. Sale to completion also went through very smoothly...
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Jun 12, 2018
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Thank you Mike for your review it was great for the Allestree team to read you were pleased with the service and that our proactive approach enable us to sell your home quickly. Best wishes in your new home, Nicola & all the Allestree staff ...
Jun 12,2018
Jun 12,2018
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Active and engaged team and we always received good viewing feedback because of the follow up calls. Everyone is helpful and looking to get our property sold - lots of communication and and pro-activity....
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Comment on agent fees
I think the fees are fair and the team clearly want to sell our house.
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Jun 15, 2018
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Hi John, Thank you for taking the time to write such a lovely review. It was so lovely to read that you find the team very pro active and engaged. Kind Regards Lauren and the whole team at Littleover! ...
Jun 11,2018
Jun 11,2018
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I am more than happy to recommend the excellent service provided by the staff at Hannells in Littleover.
Communication was excellent and nothing was too much trouble - even though i did 'pester' the professional attitude and friendly approach was welcomed....
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Comment on agent fees
N/A as buying a property
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Jun 15, 2018
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Hi Debbie, Thank you so much for taking the time to write such a lovely review. It was so lovely to read that you would recommend our services. Customer service is very important to us, so it was lovely to hear that you found our communication professional and friendly. Kind Regards Lauren and the whole team here at Littleover! ...
Jun 08,2018
Jun 08,2018
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All of the staff at Hannells Alvaston branch were extremely helpful and friendly and offered an excellent service at all stages of the house sale. I would highly recommend them to anyone considering a house move....
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Comment on agent fees
Fees were fair for the excellent service received
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Jun 07,2018
Jun 07,2018
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Fantastic professional service from Nicky, always positive and helpful, nothing is too much trouble. Always dealt with me in a polite manner. Highly recommend. Thank you....
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Jun 07,2018
Jun 07,2018
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Very happy with the efforts of all of the staff at both Littleover and Mickleover branches. Amazed that the first two viewers both made offers of the asking price and then was in a dilemma as to who to go with! A really good idea ...
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Comment on agent fees
Reasonable
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Jun 08, 2018
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Hi Ann, Thank you so much for writing such a lovely review. It was really nice to read and the whole team were delighted. We like to provide our customers with the complete moving experience. Kind Regards Lauren and the whole team here at Littleover. ...
Jun 07,2018
Jun 07,2018
1
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From the start of me looking for a property both Matt and Leanna were always happy to help in every way possible. Brilliant and thankyou ð...
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Oct 15, 2018
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Thank you for taking the time to write such a positive review. Please let me know if you need anything else. Kindest Regards Hollie and the team at Lettings. ...
Jun 06,2018
Jun 06,2018
1
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this helpful
Cally has been super efficient at arrange appointments for me ensuring I know exactly when and where and following up how I got on afterwards....
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Jun 06,2018
Jun 06,2018
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Good service from initially Simon carrying out the valuation to the office staff arranging viewing times. Received four offers in the end with closed bids....
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Comment on agent fees
Good
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Jun 11, 2018
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Good Morning Gavin, Thank you for your feedback. It is very much appreciated and we love to read good reviews from our customers. Kind Regards from Lauren and the whole team at Littleover! ...
Jun 06,2018
Jun 06,2018
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Hannells were absolutely fantastic throughout the whole buying experience. One of the only estate agents that did not talk down to us when were not quite proceedable, and very helpful and patient when we finally found our new house. The whole process with Hannells has ...
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Jun 11, 2018
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Hi Sophie, Thank you for taking the time to write such a fantastic review. We were so pleased to read that you found us helpful through the whole process. We like to provide our customers with the complete moving experience and we pride ourselves in excellent customer service. I'm so pleased that Hannells would be the agent you chose first if you were to sell your property. Kind Regards Lauren and the whole team here at Littleover! ...
Jun 06,2018
Jun 06,2018
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I have purchased a property via Hannells and can honestly say they have been attentive, supportive and informative throughout. Having a local branch I'm able to visit and deal with someone face to face has made the greatest of difference.
The branch assisted and supported ...
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Comment on agent fees
No fees applicable as I was purchasing, however I found the after sales support better than my own estate agent !!
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Jun 07, 2018
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Rachel thank you so much for your review, it was a pleasure for us all to read. We are very customer service focused and it is always our intention to make the house buying and selling process as stress free as possible, keeping our vendors and buyers updated, making the moving experience a good one. Best wishes Nicola & the Allestree team ...
Jun 05,2018
Jun 05,2018
2
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this helpful
First class service from Nicola, Aaron and the rest of the team, everyone was so helpful and accommodating in which was a very stressful move for my elderly parents. Would definitely recommend this estate agents. Well worthy of 5 stars. Thank you Hannells of Allestree Team!...
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Comment on agent fees
Very reasonable fees for an all round package
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Jun 06, 2018
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Zena thank you for your review of your selling experience with Hannells and your kind words. We hope your parents will be very happy in their new home. Kind regards Nicola & the team at Allestree ...
Jun 05,2018
Jun 05,2018
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We have hopefully just secured a sale STC and can not thank the staff enough for their professional, friendly, supportive and encouraging support. We were kept informed and consulted throughout the process. Thank you....
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Comment on agent fees
As a sale STC has been agreed satisfied with fees and all round service.
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Jun 04,2018
Jun 04,2018
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we was very happy with the service provided from Hannells, very good customer relations with all the staff at the chaddesden branch and we was alway kept informed along the whole process...
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Jun 04,2018
Jun 04,2018
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As a viewing was made ,follow up calls were made to ensure both buyer and seller were kept informed,very good...
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Comment on agent fees
I've not had the bill yet!!
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Jun 11, 2018
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Hi Ian, Thank you for taking the time to write a review. It was lovely to read and we were so pleased that you felt that you were kept up to date through the process. Kind Regards Lauren and the whole team here at Littleover! ...
May 28,2018
May 28,2018
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Having a very stressful time with another agency (through no fault of the agency, just dodgy buyers), switching to Sarah and her team to get our sale completed was a great move. A lot of the stress was removed due to constant communication. Our house ...
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Comment on agent fees
Fees are higher than some others, but you pay for what you get, and great value for money
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 3:14 PM 24/09/2018 by allAgents
Awards won by Hannells
Regional Awards won by Hannells
Individual Branch Awards
Derby, DE73
-
2023
Best Letting Agent in Derby
-
2023
Best Letting Agent in DE73
-
2022
Best Letting Agent in DE73
-
2022
Best Letting Agent in Derby
-
2021
Best Letting Agent in DE73
-
2023
Best Estate Agent in DE73
-
2022
Best Letting Agent in Midlands
-
2022
Best Estate Agent in DE73
-
2021
Best Letting Agent in Derby
-
2023
Best Letting Agent in Midlands
