96% sales valuation accuracy
98% sales fee satisfaction
94% lettings valuation accuracy
97% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “...
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Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
Eliza
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Heather
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Debbie
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Leanna
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Aimee
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Aaron
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Lorna
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Amy
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Emma
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Jo
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Lauren
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Alex
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Michelle
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Nicola
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Eve
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Sara
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Sarah
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Sarah
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Olivia
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Natalie
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Sharon
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Nicola
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Michael
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Latest Reviews
View all Reviews 2789Featured Review
a
reviewed by 'Richard Nayler'
Featured Review
a
reviewed by 'Mrs G'
16th May 2024
reviewed by 'John and Dawn Goodall'
15th May 2024
reviewed by 'Ian L'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 98% | £20,025 | £47,000,000 |
| Lettings | 94% | 97% | £320 | £2,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 149 | 7 | 226 | 12 | 1320 | 55 | 851 | 55 | 102 | 13 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Feb 03,2023
Feb 03,2023
0
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Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
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Featured Review
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May 15,2023
May 15,2023
0
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Excellent experience and fantastic service!
After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I was very nervous about repeating the process.
I was assured by Hannells that the experience would be different and they stayed true to their word. ...
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Feb 13,2018
Feb 13,2018
3
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Bought a property that Hannell's were marketing. There was a bit of a mix up with the 1st viewing but after we made an offer (which was accepted) everything went smoothly, apart from delays caused by the vendor. This didn't give us any problem. Not ...
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Comment on agent fees
Buying not selling, so can't say.
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Feb 14, 2018
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Thank you for taking the time to add a review.
The team at Mickleover appreciate the positive comments...
You know where we are if you need us in the future Andrew.. ...
Feb 13,2018
Feb 13,2018
3
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this helpful
this helpful
We would like to thank everyone at hannells for helping us through a very testing and stressfull process. Everyone has been very professional and helpful.
Many thanks....
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Comment on agent fees
We feel we recieved value for money. It took us 12 months to cross the finish line and the fee was fixed.
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Feb 16, 2018
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Hi Mr and Mrs Cliff, Thank you very much for leaving such a lovely review. It meant a great deal to the whole team. We hope we provided the complete moving experience for you. We hope we can be of help in future to you. Kind Regards Lauren and all the team here at Littleover. ...
Feb 12,2018
Feb 12,2018
3
people found
this helpful
this helpful
I have recently sold my property with Hannels and I would highly recommend them to anyone contemplating selling their property. Angie and her team have worked tirelessly throughout the sale and were always very efficient and prompt with any enquiries that were made.
A great ...
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Comment on agent fees
Good!
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Feb 14, 2018
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Thank you so much for the great review Julie..
As you know we work hard to achieve this and it is thanks to the grest tesm here at Mickleover that we are able to achieve it..
Stay intouch!! ...
Feb 12,2018
Feb 12,2018
3
people found
this helpful
this helpful
Amy was very polite, patient, helpful, understanding and helped pursue solutions to tricky issues. Provided regular updates and returned calls....
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Comment on agent fees
Fees seemed high, relative to online options, but we got good service.
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Feb 16, 2018
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Hannells worked hard to make sure that there were lots of viewings on my property and that I was kept regularly updated with regard to feedback from potential buyers. Everything was clearly explained from the start and information was always forthcoming. Moving house can be a tricky experience but the staff at Hannells Allestree made sure that it was as painless as possible. I would certainly use them again in the future and wouldn't hesitate to recommend them to others ...
Feb 10,2018
Feb 10,2018
3
people found
this helpful
this helpful
Friendly efficient staff very professional but above all friendly each time we visited the branch we were made very welcome and put at ease a big thank you also to Richard who accompanied us on numerous viewings we hadn't been in the housing market for ...
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Comment on agent fees
Good
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Feb 11, 2018
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Thankyou so much for your kind comments . The whole team really appreciate it ...
Feb 10,2018
Feb 10,2018
3
people found
this helpful
this helpful
Hannells was chosen to sell our house, having a good reputation locally. We were kept well informed constantly as to progresss with the sale, details of clients viewing the property and offers, etc. Angie became our link around the time we accepted an offer on ...
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Comment on agent fees
Not much experience but think about average.
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Feb 12, 2018
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Dear Mrs Smith..
Thank you so much for your kind review. As everyone in the chain was aware of the pressure we were all under to make this happen. I feel we all worked hard to achieve the end goal.
I wish you every happiness in your new home and stay in touch!! ...
Feb 10,2018
Feb 10,2018
6
people found
this helpful
this helpful
Matt was very helpful throughout our moving process, and answered my emails quickly. The signing of the contracts was very efficient and informative....
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Mar 07, 2019
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Hi Laura,
Thank you for taking the time to write a review. We appreciate your comments here at Hannells Lettings. Kindest Regards Hollie and the Team. ...
Feb 10,2018
Feb 10,2018
3
people found
this helpful
this helpful
Excellent service from Nicola and the staff especially George and Sam. I was particularly pleased with the photographs. Everyone is so friendly and willing to help. Nicola was efficient, patient, and helped us through a very stressful time....
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Comment on agent fees
The fees were competitive
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Feb 14, 2018
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Thank you Wendy for taking the time to write a review on your moving experience. We were more than happy to help get you moving and glad we could be of assistance. Best wishes Nicola & the team at Allestree ...
Feb 10,2018
Feb 10,2018
3
people found
this helpful
this helpful
I was more than happy I choose Hannells to sell my property I was happy with the valuation, the photos & their proactive approach. I was always given feedback when viewings were carried out & once a sale was agreed I was given weekly updates. I'd like ...
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Feb 13, 2018
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Jon, thank you taking to the time to write us a review of your experience with Hannells. It is always our aim to get the best price in the best time for our clients, whilst making the process stress free from start to finish. Thank you for choosing us to assist you in your house sale & we look forward to helping you in the future. Kind regards Nicola & the team at Allestree ...
Feb 09,2018
Feb 09,2018
3
people found
this helpful
this helpful
Absolutely superb service; through no fault of the staff this wasn't a straightforward purchase and they couldn't have handled it better; we were kept fully informed at all times by principled, friendly and utterly professional people who it's been a real pleasure to deal with...
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Feb 10, 2018
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Myself & staff we so happy to read your review thank you so much for taking the time to write it, we hope you will be very happy in your new home and please do not hesitate to contact us if we can be of help in the future. Kind regards Nicola & the Allestree team ...
Feb 09,2018
Feb 09,2018
3
people found
this helpful
this helpful
Angie has been brilliant throughout our house purchase which was not always straightforward.
She was always at the end of the phone to provide updates and assistance when we needed it.
She efficiently chased up any queries we had and always got back to us ...
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Feb 14, 2018
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Dear Karen
Thanks for the lovely review...
The whole team wish you and your lovely family, well in your new home. Be happy!!! ...
Feb 09,2018
Feb 09,2018
4
people found
this helpful
this helpful
As a first time buyer, Hannells helped make the whole process of purchasing a property less stressful. Angie was my main point of contact, helping me with any questions and providing updates when available via email and phone.
The team at the Mickleover branch made ...
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Feb 14, 2018
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Justin
Thank you for your kind comments.
As a first time buyer, it is great to know we were there to guide you through. Buying your first home is a big decision for anyone and as Hannells provided you with access to the best Mortgage rates, through Mortgage Advice Bureau (here in our office) and use of a local Solicitor,helped take the stress off you as a new buyer.
Stay in touch and when you are ready for the next move, you know where to find us!! ...
Feb 08,2018
Feb 08,2018
3
people found
this helpful
this helpful
Such a fantastic team at the Mickleover branch, very helpful and knowledgeable. So much so that they helped me complete on a property in a matter of weeks. Looking forward to using the team again very soon. Thanks v much....
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Comment on agent fees
N/a
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Mar 19, 2018
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Thank you for your kind words Paul..
Always a pleasure working with you and look forward to helping you in the future.. ...
Feb 07,2018
Feb 07,2018
3
people found
this helpful
this helpful
I would like to thank all the team at Hannells, Chellaston for their professional and personal approach during the sale of our house. Communication was superb and I would highly recommend their services to any one who is looking to sell their house in the ...
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Comment on agent fees
Competitive rate
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Apr 30, 2018
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Thank you Catherine for taking the time to write a review about Amanda and Tom. It is great to see that communication was good from us as this is so important to everybody when selling and buying their home. ...
Feb 07,2018
Feb 07,2018
3
people found
this helpful
this helpful
Fantastic agents. Would recommend! . Great knowledge of the market and area and there to help the whole way..... Everyone i spoke to at the alvaston branch was very helpful....
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Feb 07,2018
Feb 07,2018
3
people found
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Really friendly and easy to speak to, Amy and Nicole were there to support us throughout the buying process, kept us well informed and was quick to come back to us on any questions and inquiries we had. we have experienced several agents in Derby ...
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Comment on agent fees
No fees as we were the buyers
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Feb 08, 2018
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Thank you for you kind words, we were so pleased to help you with your house purchase and hope you and your family will be very happy in your new home. We hope we can be of assistance to you again in the future. Kind regards Nicola & the Allestree Team ...
Feb 02,2018
Feb 02,2018
6
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this helpful
this helpful
Having dealt with several agents over the years, probably even more so during the last year (also working as a liaison officer ð®ââï¸ within the realms of the U. H. L. ), I've more recently come to learn the staff at Hannells (Chelleston) are not only very ...
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Comment on agent fees
Good
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Feb 02, 2018
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Hi Michael, thank you very much for your time to write such a lovely review! It really does mean a lot to myself and the team that we have provided a service that you are happy with! It has been a pleasure working with you and all of us here at Hannells in Chellaston hope you will be happy in your new home. ...
Feb 02,2018
Feb 02,2018
4
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this helpful
this helpful
I am absolutely delighted with this Branch, The team fully understand my on going requirements, working hard to find the correct deals and we have regular contact to discuss potential properties....
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Feb 02, 2018
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Hi Clive, Thank you for taking the time to write a review. We pride ourselves on knowing our clients needs and keeping in touch. No doubt we will speak to you very soon! Thank you again from all of us at the Chellaston branch of Hannells! ...
Feb 02,2018
Feb 02,2018
3
people found
this helpful
this helpful
Absolutely brilliant service and very easy through the whole process, it was also great getting updated throughout the whole journey...
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Comment on agent fees
Good priced
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Feb 05, 2018
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Hi Uan, Thank you for taking the time to write this review. The team at Lettings were delighted to read your review. We're pleased to hear you was updated throughout the process of your let. We hope that we can be of service to you again at some point in the future. Kind Regards Hollie and the Team at Lettings. ...
Feb 02,2018
Feb 02,2018
3
people found
this helpful
this helpful
As I cannot remember the names of the ladies we have dealt with the only statement I can make only say thank you fantastic!!!...
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Comment on agent fees
Good
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Feb 08, 2018
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Thankyou very much for taking the time to write such a kind comment. It really makes a difference to the whole team to know that their hard work is appreciated. ...
Feb 01,2018
Feb 01,2018
3
people found
this helpful
this helpful
Fantastic agents. Would recommend! My neighbour used them. Great knowledge of the market and area and there to help the whole way....
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Feb 08, 2018
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Thankyou for the kind comments. The whole team really appreciate it ...
Jan 31,2018
Jan 31,2018
2
people found
this helpful
this helpful
We decided to use hannells littleover after recommendation. Could not recommend Lauren and the team enough. We have just sold our house after just 2 days of being on the market. We have been kept up to date through the process and nothing Has been to ...
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Comment on agent fees
Reasonable for the service we have received
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Feb 02, 2018
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It was so nice to read your review and kind words thank you for taking the time to give us your feedback. and the whole team were delighted when the saw it. Kind regards Lauren. ...
Jan 30,2018
Jan 30,2018
2
people found
this helpful
this helpful
Helpful and supportive all the way through, especially near the end. Also helped out with chasing up conveyancing solicitors when there were delays....
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Jan 30, 2018
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River thank you for your feedback & we have been happy to help sell your property. Best wishes in your new home. Kind regards Nicola ...
Jan 30,2018
Jan 30,2018
1
people found
this helpful
this helpful
Couldn't recommend the guys enough, from getting it sold in under a month to keeping me updated.
Can't be easy having to chase solicitors every day but always did what they could for me.
Nicola is brilliant and likewise with Amy....
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Comment on agent fees
Fair pricing for the work involved!
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Jan 30, 2018
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Hi Joe thank you for you feedback & choosing Hannells to get you moving, It makes our day to read such kind comments. Good luck in your new home Kind regards Nicola & the team at Allestree ...
Jan 30,2018
Jan 30,2018
1
people found
this helpful
this helpful
Good communication - helped the process of selling my house run as smooth as possible. Pro-active in dealing with any queries - Thanks...
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Comment on agent fees
Fees were as to be expected
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Jan 31, 2018
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Hi Damien- thank you for taking the time to write a review, we were happy to help assist you in you house move. Please do not hesitate to contact us if we can be of help to you in the future. Kind regards Nicola & the Allestree Team ...
Jan 29,2018
Jan 29,2018
3
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this helpful
this helpful
I found Eliza very helpful through the process from viewing to possesion of the rented house.
All the best!
Thanks...
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Feb 05, 2018
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Hi, Thank you for taking the time to write this review. We are delighted to hear we found you, your perfect property. We hope you settle in your new home. Kind Regards Hollie and the team from Lettings. ...
Jan 27,2018
Jan 27,2018
0
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I choose Hannells as they had success selling other apartments in my block with good results.
I was nervous at first with being a Derby agent and my home was not in the same area. There was no concern whatsoever.
Nicola was superb and helped ...
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Comment on agent fees
Normal price compared to other agents and no upfront fee required.
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Jan 29, 2018
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It was so nice to read your review and kind words thank you for taking the time to give us your feedback. It was a pleasure to help you move & we all wish you every happiness in your new home. We hope we can assist you again in the future. Kind regards Nicola ...
Jan 27,2018
Jan 27,2018
0
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this helpful
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Excellent service from beginning to end of sale, I was kept informed every step of the way and after a sale fell through, was reassured that a sale would happen....
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Comment on agent fees
Good
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Jan 29, 2018
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Thank you for giving Hannells the opportunity to sell your property, its never ideal when a sale falls through, but the team here at Allestree do all they can to get the property re sold, we are happy we were able to assist you in your move. Kind regards Nicola & The Allestree team ...
Jan 27,2018
Jan 27,2018
0
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this helpful
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Wow.... I have to say I have had the best experience so far. Today I found a house I fell in love with and went to the branch. Martin, who was currently on his lunch break, offered to take us straight round to view it ...
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Comment on agent fees
As I have only just placed an offer on a house I can’t comment on these as I haven’t gotten that far.
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Jan 27,2018
Jan 27,2018
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We used Hannells to sell a bungalow in Allestree recently. The service was excellent from start to finish. Our main contact was Amy but we came in contact with several others including Nicola, and the communications throughout were clear, conscientious and very professional....
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Jan 29, 2018
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Thank you Paul for taking the time to write a review and your comments it is always a pleasure for myself and the team to read, thank you for giving us the opportunity to sell the property for you. Kind regards Nicola ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 3:14 PM 24/09/2018 by allAgents
Awards won by Hannells
Regional Awards won by Hannells
Individual Branch Awards
Derby, DE73
-
2023
Best Letting Agent in Derby
-
2023
Best Letting Agent in DE73
-
2022
Best Letting Agent in DE73
-
2022
Best Letting Agent in Derby
-
2021
Best Letting Agent in DE73
-
2023
Best Estate Agent in DE73
-
2022
Best Letting Agent in Midlands
-
2022
Best Estate Agent in DE73
-
2021
Best Letting Agent in Derby
-
2023
Best Letting Agent in Midlands
