Hannells
4.9/5, 3141 reviews
95% recommended
96% sales valuation accuracy
98% sales fee satisfaction
95% lettings valuation accuracy
98% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “... show more Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £20,025 £47,000,000
Lettings 95% 98% £320 £2,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
196 8 306 18 1433 60 920 62 121 17
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Good Service...”

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Mar 22,2019
Minithumbup
Vicky Jones
Jenna Dolman
By: 'Mr'
Mar 22,2019
13 people found
this helpful
Just a comment to say I always find Vicky & Jenna extremely helpful, pro-active and responsive in my dealings with them. Generally as a landlord I'm very satisfied with the service that Hannells provide....
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“Hannells Chellaston Heidi Bainborough...”

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Mar 22,2019
Minithumbup
Rebecca Mills
By: 'PaulCastleland'
Mar 22,2019
0 people found
this helpful
Very professional and efficient service. Heidi is very understanding and obviously has vast experience of the local property market. Nothing is too much trouble. When Heidi has not been available the office have dealt with any queries I have had in a prompt and professional ...
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Comment on agent fees
Competitve
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“Excellent. She kept me fully informed throughout and was extremely tactful but positive abou t about the need to drop the price. She carefully moved a...”

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Mar 22,2019
Minithumbup
Leah Stares
Sara Walker-Bradley
By: 'Jill'
Mar 22,2019
2 people found
this helpful
The whole experience was well conducted. Leah was excellent in guiding me through the process, the need to drop the price etc and I was always fully informed. Sara took over after we had a buyer and she kept me updated at all times. John ...
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Comment on agent fees
I have little experience here, not having sold a house for over forty years but it seems a fair amount. I was happier having a physical presence rather than all online n
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By: Nicola Barnard
Mar 22, 2019
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Jill, thank you so much for taking the time to write your review. It was such a pleasure to read. We really do pride ourselves on a high level of customer service and it has been a pleasure to help move you into your new home and we wish you every happiness. Best wishes Nicola & all the team at Allestree ...

“Professional, friendly and committed...”

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Mar 22,2019
Minithumbup
By: 'Shaun'
Mar 22,2019
0 people found
this helpful
I had a great experience purchasing through Hannells with the help of Tricia. I felt very well I forward and she liaised proactively to manage a few difficult issues to ensure a smooth purchase. Hopefully be purchasing again soon and look forward to meeting Tricia ...
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Comment on agent fees
Excellent value
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“Excellent Service...”

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Mar 21,2019
Minithumbup
Emma Reeve
By: 'Mrs'
Mar 21,2019
0 people found
this helpful
Dealt with Alex mainly regarding the service I needed and he was professional, helpful and very understanding. Would recommend this branch to my local community anytime....
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Comment on agent fees
N/a
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By: Angie Taylor
Mar 22, 2019
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Thank you for the kind review. We always strive to give the best advice, whether you decide to market your property or stay where you are. Whatever you need, Hannells will provide... ...

“The best agent we have ever met!...”

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Mar 19,2019
Minithumbup
Alex Simpson
By: 'Evie'
Mar 19,2019
0 people found
this helpful
I cannot put into words how thankful we are to have cooperated with Alex Simpson during the house purchase. From the very beginning, Alex was on top of everything. Besides his sharp professionalism, he was always patient, kind and so helpful in explaining what we ...
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Comment on agent fees
N/A
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By: Angie Taylor
Mar 19, 2019
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Thank you so much for the kind review left for our Sales Progressor; Alex... This is often a part of our service that goes unnoticed. Alex works tirelessly with professionalism to ensure the progression process is as stress free as possible.. Thanks again!!! ...

“Excellant service...”

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Mar 19,2019
Minithumbup
By: 'Sue'
Mar 19,2019
0 people found
this helpful
When your final parent dies and you need to sell a property there needs to be a lot of trust given to the Estate agent you pick. I hadn't lived in Derby since 1973, so my understanding of the area was very limited. But I knew ...
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Comment on agent fees
The fee seems good value in today’s market place.
Was this helpful? Yes
By: Angie Taylor
Mar 19, 2019
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Dear Sue, the whole team thank you for your kind and considered review. From the first time we spoke to you at the start of the process, we understood what you were looking for in an Agent and were happy to commit to you from the start.. It has been a pleasure to help you at such a sensitive time.. ...

“Very friendly and helpful staff...”

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Mar 19,2019
Minithumbup
Emma Reeve
By: 'Hanna'
Mar 19,2019
0 people found
this helpful
Im really pleased with how helpful and friendly the staff at hannells have been throughout all my interactions with them. They are very easy to talk to and act on things quickly which is really appreciated. Would definitely recommend them to friends and family. Emma ...
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Comment on agent fees
The fees are reasonable
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“Excellent staff! Kind and very understanding throughout. Very happy with the service....”

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Mar 19,2019
Minithumbup
Sarah Gascoigne
By: 'Khursh'
Mar 19,2019
0 people found
this helpful
An excellent service. Truly helpful and profesional but caring approach. Very understanding and appreciative when having to wirk around my workmen. A suoerb staff. The sales manager is a star....
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Comment on agent fees
Not sure yet
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“Smooth letting experience...”

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Mar 17,2019
Minithumbup
Leanna Holmes
Heather James
By: 'John'
Mar 17,2019
2 people found
this helpful
When looking for a new home to rent Heather was very professional and helpful, going out of her was to find suitable properties. rnrnLeanna was very professional when answering queries, always responding quickly. rnrnAll in all a very professional and smooth experience, many thanks....
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Comment on agent fees
As expected
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“The Sale...”

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Mar 16,2019
Minithumbup
George Shore
Sam Harrison
By: 'Paul'
Mar 16,2019
0 people found
this helpful
Both Sam and George kept me up to date with all the aspects of the sale especially the appointment viewings and feedback....
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Comment on agent fees
Good
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“Very good...”

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Mar 16,2019
Minithumbup
Sara Walker-Bradley
By: 'Chris'
Mar 16,2019
1 people found
this helpful
It is very stressful selling a house or a flat . Sara kept me updated on a regular basis with detailed news on how the sale was progressing . This was very helpful ....
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Comment on agent fees
Good
Was this helpful? Yes
By: Nicola Barnard
Mar 18, 2019
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Thank you Chris for your comments, we were all pleased to hear your moving experience was a good one. Thank you for writing the review. Kind regards Nicola & the Allestree Team ...

“Very good service...”

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Mar 13,2019
Minithumbup
Sara Walker-Bradley
By: 'TR'
Mar 13,2019
1 people found
this helpful
From the first point of contact with Zoe at viewing then negotiating stage I received a very good service. With Zoe's friendly and efficient manner followed by Sara's regular updates I felt like I was in good hands and would recommend Hannellls and indeed this ...
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Comment on agent fees
n/a
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By: Nicola Barnard
Mar 13, 2019
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Thank you for your kind words & writing your review. We have been pleased to hear your "moving experience" has been an amazing one.Best wishes in your new home. Kind regards Nicola & The Allestree team ...

“Alvaston...”

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Mar 13,2019
Minithumbup
By: 'Philip'
Mar 13,2019
0 people found
this helpful
I found that Hannells displayed a high level of professionalism from my first meeting with Toby through the whole process of selling the property including being kept up to date with viewings & being issued with a time flow chart indicating approximate time scales for the ...
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Comment on agent fees
The fees seem to be competitive when compared with other agents in the area.
Was this helpful? Yes

“Another success story...”

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Mar 13,2019
Minithumbup
By: 'Still'
Mar 13,2019
0 people found
this helpful
Despite an initially optimistic assessment of the property value (would have had 5 stars otherwise) , I have a second successful sale through this office. The sales staff are ever helpful and post-sales, Gail has the patience of a saint....
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Comment on agent fees
Not the cheapest but you really do get what you pay for. Making promises is easy. Hannells have delivered.
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“Outstanding Service...”

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Mar 13,2019
Minithumbup
Vicky Jones
By: 'BowAdam'
Mar 13,2019
1 people found
this helpful
Vicky has been very professional liaising between ourselves and our tenants. Nothing is too much trouble, and you will always receive a response to a query same day....
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Comment on agent fees
Good
Was this helpful? Yes

“Fantastic Service once again...”

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Mar 13,2019
Minithumbup
By: 'Steve'
Mar 13,2019
0 people found
this helpful
I sold my property through hannells and from start to finish the service and communication was great, accurate valuation compared to others, and always received honest feedback....
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Comment on agent fees
competitive
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“Brilliant service...”

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Mar 13,2019
Minithumbup
By: 'Jenny'
Mar 13,2019
0 people found
this helpful
Can see why Hannels is one of the leading estate agents ,nothing is to much trouble and done so quickly and precise ,Heidi is brilliant always greets with a lovely friendly smile so caring and understanding too thank you Hannels for making my dads dream ...
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Comment on agent fees
Fine
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“Fantastic Service once again...”

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Mar 13,2019
Minithumbup
By: 'Steve'
Mar 13,2019
0 people found
this helpful
I sold my property through hannells and from start to finish the service and communication was great, accurate valuation compared to others, and always received honest feedback....
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Comment on agent fees
competitive
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“Thank you...”

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Mar 13,2019
Minithumbup
By: 'Ammar'
Mar 13,2019
1 people found
this helpful
It has been a pleasure working with you Hannells. the staff are amazing and very helpful. My sincere special thanks go to Zoe Blakeman for her amazing service and communication....
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By: Nicola Barnard
Mar 13, 2019
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Thank you Ammar for you amazing review that has made Zoe's day. We pride ourselves on high levels of customer service, so I was pleased to hear, you were happy with the service we provided. Kind regards Nicola & the Allestree Team ...

“Emma...”

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Mar 12,2019
Minithumbup
Emma Reeve
By: 'Delbridge'
Mar 12,2019
0 people found
this helpful
Emma was very helpful and did everything we asked of her in connection with the purchase being made. Alex has also been very helpful but unfortunately we do not know which Alex we are dealing with!!...
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Comment on agent fees
No fees involved from our side
Was this helpful? Yes
By: Angie Taylor
Mar 13, 2019
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Thank you for your kind review.. We understand we have two team members called Alex and that it may be a little confusing. But Alex in Sales progression thanks you for your comments. he will be looking after you right through the process. ...

“Patience!...”

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Mar 12,2019
Minithumbup
By: 'Tracy'
Mar 12,2019
0 people found
this helpful
Both members of staff have been incredibly patient in what has been a long process. They have always been understanding and gave me the time to do all viewings I needed to do to get everything in place. It was a pleasure working with them ...
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Comment on agent fees
N/a
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“Excellent service...”

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Mar 12,2019
Minithumbup
By: 'Jaybee'
Mar 12,2019
0 people found
this helpful
From first contact Hannells Alvaston staff have been very helpful and proactive. Toby had an excellent knowledge of the local market and we felt confident in his opinion and advice. Natalie has kept us informed at every step. The property sold a lot quicker than ...
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Comment on agent fees
Fair and fixed
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“Excellent service !...”

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Mar 12,2019
Minithumbup
By: 'Andy'
Mar 12,2019
0 people found
this helpful
From first walking in to the Littleover branch I have to say that the service level delivered by Gemma was second to none. She was friendly & polite and set about answering my various questions in a prompt and professional manner. All in all I'm very ...
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Comment on agent fees
N/A as I'm a buyer
Was this helpful? Yes
By: Angie Taylor
Mar 13, 2019
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What a positive review... it is always a pleasure to read a review showcasing our team members individually. We look forward to continuing the level of service provided thus far through to the sales Progression.. Thanks again... ...

“Great Service!...”

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Mar 11,2019
Minithumbup
Alex Simpson
By: 'Happy'
Mar 11,2019
0 people found
this helpful
Hannells have dealt with the sale of our property. They have been excellent from start to finish. Alex kept us regularly updated and answered any queries that we had. Would definitely recommend them!...
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By: Angie Taylor
Mar 13, 2019
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Thank you for the kind review.. We pride ourselves on offering a full Sales Progression service to ensure buyers and Vendors are kept up to date, during what can sometimes be a stressful part of the process. ...

“Great service...”

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Mar 11,2019
Minithumbup
Leanna Holmes
Eliza Tudgay
By: 'Simon'
Mar 11,2019
2 people found
this helpful
From start to finish both Eliza and Leanna were very helpful, positive and timely with the correspondence. The communication was clear and the whole experience was great! Thank you...
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“Helpful and Efficcient and i would Recomment the service of this Agent...”

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Mar 11,2019
Minithumbup
Rachel Daly
By: 'Manjit'
Mar 11,2019
0 people found
this helpful
Gail was so helpful in explaining what I needed to do and putting me in touch with the right people. She was always available to answer any questions I had (no matter how silly and small they were) and overall I received a fantastic and ...
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Comment on agent fees
Good
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“Simply Awesome...”

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Mar 09,2019
Minithumbup
Emma Reeve
Aaron Curd
By: 'Cheryl'
Mar 09,2019
0 people found
this helpful
I simply couldn't be happier, after being with purple bricks for 10 months and no joy, I asked Hannels to step in and got an acceptable offer from the first viewing which they arranged the same day as they put it on the market! All without ...
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Comment on agent fees
Can’t complain at the agents fees with such a speedy service.
Was this helpful? Yes
By: Angie Taylor
Mar 13, 2019
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Cheryl.. We couldn't be happier for you. Yet again Hannells win over an on-line Agent and we are so happy that you trusted us above other Agents to look after you. Congratulations again!!! ...

“Marketing 25 Hill Cross Ave...”

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Mar 08,2019
Minithumbup
Emma Reeve
By: 'Helen'
Mar 08,2019
0 people found
this helpful
Emma was extremely helpful in arranging a viewing for me of the above property. Her follow-up phone call enabled me to book a second viewing of the property. I called into the Littleover branch to make an offer on the property and Emma's attitude was ...
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By: Angie Taylor
Mar 13, 2019
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Thank you for such a positive review highlighting Emma's commitment to you. Staying late is all in a days work for our team and we will always go the "extra mile" to provide this level of service. Well done Emma!!! ...

“Fantastic support...”

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Mar 08,2019
Minithumbup
By: 'Ellie'
Mar 08,2019
0 people found
this helpful
Natalie responded quickly and helpfully to all of our queries and found us the house of our dreams. We couldn't fault the service provided....
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Last updated at 12:39 PM 02/10/2024 by allAgents


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