Jones Robinson Estate Agents
4.8/5, 941 reviews
97% recommended
96% sales valuation accuracy
96% sales fee satisfaction
87% lettings valuation accuracy
90% lettings fee satisfaction

Property Features

At Jones Robinson, we can truly claim to be West Berkshire's most prominent and successful firm of estate agents. Over the past five years, we have sold and let more properties in the region than any other firm. show more At Jones Robinson, we can truly claim to be West Berkshire's most prominent and successful firm of estate agents. Over the past five years, we have sold and let more properties in the region than any other firm.
Jones Robinson are Estate Agents based in West Berkshire

Latest Reviews

 View all Reviews 941
31st Jan 2024
reviewed by 'Doug'
“I cannot recommend Toyah and the team at JR Lambourn highly enough. I was kept informed every step of the ......”
31st Jan 2024
reviewed by 'Doug'
“I cannot recommend Toyah and the team at JR Lambourn highly enough. I was kept informed every step of the ......”
27th Oct 2023
reviewed by 'Jóhann'
“Steer clear!....After paying for the top service as sold by Jones Robinson to myself; the communication received was quite ......”
27th Jul 2023
reviewed by 'Sandra Chuma'
“I am a new client to JR and I had a great experience. It did not take me more than 4 ......”
28th Mar 2023
reviewed by 'Marcin'
“I wish to not give even one star! Full of liars. Strongly not recommend this Estate agent! Stay away from ......”
1st Aug 2022
reviewed by 'Govinden'
“If 6 stars were to exist, I would have rated Jones Robinson Estate agency 6 stars where they have stars among the ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 96% £23,000 £1,350,000
Lettings 87% 90% £475 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
73 4 126 17 500 1 184 4 26 6
Opening Hours
  • Open: 24/7
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Images & Videos
Jones Robinson Estate Agents Image 1
Jones Robinson Estate Agents Branches (view all 2)
Lambourn, RG17
Newbury, RG14

“Just completed this morning and the first thing I must ......”

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Apr 21,2017
Minithumbup
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Toyah
By: 'Helen'
Apr 21,2017
0 people found
this helpful
Just completed this morning and the first thing I must do is thank Toyah for her outstanding service! She was amazing at constantly chasing people and fantastic at getting everything together for us. We couldn't have gone through this quite stressful process without her. Toyah ...
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“We rented via Jones for 4 and a half years and ......”

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Apr 20,2017
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Anna
By: 'Mrs'
Apr 20,2017
0 people found
this helpful
We rented via Jones for 4 and a half years and have had great service. Anna has been particularly brilliant. Super service and great help at checkout including dealing with the deposit being returned. Highly recommend....
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Comment on agent fees
Good
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“For the first time I have found an estate agent ......”

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Apr 19,2017
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Michael
By: 'Dave'
Apr 19,2017
2 people found
this helpful
For the first time I have found an estate agent who does exactly what he says he is going to do. Whatever my opinion of estate agents was previously Michael Simpson has completely changed that concept and Jones Robinson are extremely lucky to have him. ...
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Comment on agent fees
The one thing that definitely needs reviewing is the fees. 1% is fair 1.5% is not
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“Sian and Laura, and the rest of the team at ......”

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Apr 18,2017
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Laura
By: 'Ben'
Apr 18,2017
0 people found
this helpful
Sian and Laura, and the rest of the team at Jones Robinson have consistently provided me with a really professional, couteous and prompt service in letting my house. Always suceeding in finding good tenants and taking care of the whole process from beginning to end, ...
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Comment on agent fees
I have always found the fee structure fair and transparent.
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“excellent all round service from all the staff that dealt ......”

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Apr 12,2017
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Michael
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Lisa
By: 'Jane'
Apr 12,2017
0 people found
this helpful
excellent all round service from all the staff that dealt with letting and sale.A special mention to Michael Simpson,and Lisa Clayton...
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Comment on agent fees
Fair charges
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“From my first contact with Paul Evans through the ongoing ......”

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Apr 07,2017
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Paul
By: 'Fillionous'
Apr 07,2017
0 people found
this helpful
From my first contact with Paul Evans through the ongoing communications with his colleges, Deborah, Lisa, Rachel and James as they supported us through the protracted buying and selling process, I was never once in doubt about the honest help and support I would receive ...
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“We found Toyah very friendly, professional and always on the ......”

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Apr 04,2017
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Toyah
By: 'Newport'
Apr 04,2017
0 people found
this helpful
We found Toyah very friendly, professional and always on the case. We could always contact her and rely on her to keep us up to speed and to chase solicitors, she is a real credit to Jones Robinson....
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“Liz at Jones Robinson is amazing, very professional but also ......”

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Mar 29,2017
Minithumbup
By: 'Mr'
Mar 29,2017
0 people found
this helpful
Liz at Jones Robinson is amazing, very professional but also very friendly, always available to care about us. From the begining all the enquiries have been responded very quickly and her assistance was offered as soon as any help was needed.She made us very ...
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“Michael is a very calm and level headed presence in ......”

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Mar 27,2017
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Michael
By: 'Mr'
Mar 27,2017
1 people found
this helpful
Michael is a very calm and level headed presence in the rollercoaster of buying and selling a house. He was always professional prompt and extremely helpful, really listening to our requirements. Our experience with the rest of the team also reflect these values so very ...
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Comment on agent fees
You will find lower fees locally but value is a relative concept. We got in excess of our asking price and feel we got excellent value for money
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“From the start, Michael at Jones Robinson has been very ......”

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Mar 27,2017
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Michael
By: 'Hannah'
Mar 27,2017
1 people found
this helpful
From the start, Michael at Jones Robinson has been very professional but has also made us feel as though we're receiving a personal service. He has been very quick to respond to any enquiries and has gone above and beyond for us. We found our ...
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Comment on agent fees
Not the cheapest, but they certainly earn their money and work hard.
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“I have been with Jones Robinson for just under a ......”

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Mar 22,2017
Minithumbup
By: 'Will'
Mar 22,2017
0 people found
this helpful
I have been with Jones Robinson for just under a year and the service has been great. I've always had positive prompt service from Jones Robinson. I would happily recommend this company to anyone who's look for the best service from estate agents....
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Comment on agent fees
The estate agents fees are in line with everyone else's.
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“Poppy, Beth and Laura were extremely efficient and professional in ......”

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Mar 21,2017
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Beth
By: 'J'
Mar 21,2017
0 people found
this helpful
Poppy, Beth and Laura were extremely efficient and professional in helping us find a rental property for our family at short notice. Poppy was sensitive and considerate in understanding that it was important for us to find the right house when leaving our family home ...
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“This is the 2nd time we have sold a property ......”

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Mar 21,2017
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Deborah
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Michael
By: 'N'
Mar 21,2017
0 people found
this helpful
This is the 2nd time we have sold a property through Jones Robinson and it has always been an easygoing process. We are assured that our property will be marketed well. Michael was very supportive and understanding and listened to us at all times. Deborah ...
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Comment on agent fees
Pricey but no different to what other high street agents are charging
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“Jo and Toyah were both very helpful and they helped ......”

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Mar 21,2017
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Joanne
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Toyah
By: 'Geoff'
Mar 21,2017
0 people found
this helpful
Jo and Toyah were both very helpful and they helped us every step of the way with our house move. We didn't hesitate to ring them for advice as they both made us so comfortable and they were so friendly. We would recommend them with ...
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Comment on agent fees
Good very competitive
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“Laura was very helpful and found us a rental property ......”

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Mar 21,2017
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Laura
By: 'Katherine'
Mar 21,2017
0 people found
this helpful
Laura was very helpful and found us a rental property that fitted all of our requirements. Jones Robinson has been very efficient at completing our references and getting all the paperwork to us, we would definitely use them again....
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“I find extremely important the relationship between the tenant and ......”

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Mar 11,2017
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Anna
By: 'Tiago'
Mar 11,2017
0 people found
this helpful
I find extremely important the relationship between the tenant and the estate agent. Having a family, I wanted to have a estate agent that would care about my comfort and my family's comfort. I learned about Jones Robinson from few friends that already worked with ...
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Comment on agent fees
Fees are the same as for all agents, but the services are exceptional.
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“Anna is always excellent, professional, and extremely helpful. She is ......”

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Mar 09,2017
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Anna
By: 'Benyapa'
Mar 09,2017
0 people found
this helpful
Anna is always excellent, professional, and extremely helpful. She is the person that I can reply upon all the time. I really appreciate Anna's help and care that she put into the property & me as the tenant....
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“I can not thank Laura and paul enough. I would ......”

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Mar 02,2017
Minithumbup
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Paul
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Laura
By: 'Jess'
Mar 02,2017
1 people found
this helpful
I can not thank Laura and paul enough. I would not hesitate at all to recommend Jones Robinson. From day one they gave me honest advice and so many great options to do with my property with my best interest in mind. I put them ...
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“Laura and her team understood exactly what we wanted and ......”

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Mar 02,2017
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Laura
By: 'Mr'
Mar 02,2017
0 people found
this helpful
Laura and her team understood exactly what we wanted and quickly found just the right tenants for us. Altogether a very satisfactory performance....
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Comment on agent fees
Acceptable
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“Very positive experience working with Michael. Very communicative, gave very ......”

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Feb 28,2017
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Michael
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Wendy
By: 'Katya'
Feb 28,2017
0 people found
this helpful
Very positive experience working with Michael. Very communicative, gave very open and honest advice, kept me up to date with all proceedings and was very timely in his communication. I had no doubts that he would support me with the sale of my property and ...
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Comment on agent fees
Good- i have no issue with the fees, in fact they are very competative in the Thatcham/Newbury
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“Went into the Newbury office for some advice on 2 rental ......”

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Feb 20,2017
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Rachel
By: 'Mrs'
Feb 20,2017
0 people found
this helpful
Went into the Newbury office for some advice on 2 rental properties I had just purchased in Milton. Rachel gave me some excellent advice on my options and put me in touch with Oliver Neale at Church Robinson in Dicot. Oliver found me great tenants and ...
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“Jones Robinson certainly provide an excellent service. Both Jo and ......”

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Feb 15,2017
Minithumbup
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Toyah
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Joanne
By: 'KH'
Feb 15,2017
0 people found
this helpful
Jones Robinson certainly provide an excellent service. Both Jo and Toyah couldn't have been more helpful, with Toyah going the extra mile to hurry solicitors procedures and keep in regular touch. Excellent communication. Highly recommended....
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“We found both Toyah and Joanne to be extremely helpful ......”

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Feb 11,2017
Minithumbup
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Toyah
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Joanne
By: 'Chris'
Feb 11,2017
0 people found
this helpful
We found both Toyah and Joanne to be extremely helpful and professional through the whole process of buying the property we wanted. We were kept up to date on a regular basis which we greatly appreciated. Our experience in dealing with Jones Robinson was a ...
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Comment on agent fees
No comment - we were buyers.
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“In October 2016 we unfortunately lost my wife's mother, leaving us ......”

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Feb 10,2017
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Paul
By: 'Phil'
Feb 10,2017
0 people found
this helpful
In October 2016 we unfortunately lost my wife's mother, leaving us half a house and 70yrs of memories to deal with, not knowing where to start we took the advice of a friend and phoned a few agents to come and value the property. Paul Hodgson ...
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Comment on agent fees
None
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“Caroline Wright from Jones Robinson in Newbury has supported us ......”

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Feb 03,2017
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Caroline
By: 'ALOJ'
Feb 03,2017
0 people found
this helpful
Caroline Wright from Jones Robinson in Newbury has supported us throughout the marketing and subsequent sale of our house. She and the rest of the team have been professional, extremely knowledgeable of the market and have ensured a stress free transaction...
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Comment on agent fees
Agency fees aren't low but are what I'd expect with a quality service
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“We were very happy with the service provided by Jones ......”

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Jan 11,2017
Minithumbup
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Michael
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Deborah
By: 'Vicky'
Jan 11,2017
0 people found
this helpful
We were very happy with the service provided by Jones Robinson. Michael spent plenty of time explaining all our options, always listened well and gave good advice. He was very personable and great to work with on the sale of our house. Plenty of viewings ...
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Comment on agent fees
In line with other Agents
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“I would not hesitate to recommend Jones Robinson. Toyah you ......”

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Jan 10,2017
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Toyah
By: 'K'
Jan 10,2017
0 people found
this helpful
I would not hesitate to recommend Jones Robinson. Toyah you are one in a million, fantastic communication and on the ball! Thankyou so much, I'm so pleased with the service you have provided us....
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“I was impressed by the marketing material Michael brought with ......”

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Jan 06,2017
Minithumbup
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Michael
By: 'Flat'
Jan 06,2017
0 people found
this helpful
I was impressed by the marketing material Michael brought with him when he came to view my property. He explained the auction approach but the starting price was too low in my opinion. In the end, I got my original asking price. Jones Robinson arranged ...
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Comment on agent fees
Fair
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“Toyah has gone above and beyond throughout this process, from ......”

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Jan 05,2017
Minithumbup
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Toyah
By: 'Felicity'
Jan 05,2017
0 people found
this helpful
Toyah has gone above and beyond throughout this process, from the first offer, when she stayed in the office after 6pm on a Friday to give me an answer, through chasing both sides solicitors to achieve my very tight timescale requirements, to a final congratulatory ...
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Comment on agent fees
N/A
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“We bought a property bring marketed by Jones Robinson for ......”

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Jan 04,2017
Minithumbup
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Joanne
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Toyah
By: 'Purchaser'
Jan 04,2017
0 people found
this helpful
We bought a property bring marketed by Jones Robinson for my mother. Joanne and Toyah were bother very helpful through a fairly drawn out process...not their fault! They liaised well with the vendor and the solicitors....
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Comment on agent fees
no fee paid we were the buyers
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:32 PM 04/09/2019 by allAgents

Awards won by Jones Robinson Estate Agents

Regional Awards won by Jones Robinson Estate Agents

Individual Branch Awards

Newbury, RG14



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