Jones Robinson Estate Agents
4.8/5, 941 reviews
97% recommended
96% sales valuation accuracy
96% sales fee satisfaction
87% lettings valuation accuracy
90% lettings fee satisfaction

Property Features

At Jones Robinson, we can truly claim to be West Berkshire's most prominent and successful firm of estate agents. Over the past five years, we have sold and let more properties in the region than any other firm. show more At Jones Robinson, we can truly claim to be West Berkshire's most prominent and successful firm of estate agents. Over the past five years, we have sold and let more properties in the region than any other firm.
Jones Robinson are Estate Agents based in West Berkshire

Latest Reviews

 View all Reviews 941
31st Jan 2024
reviewed by 'Doug'
“I cannot recommend Toyah and the team at JR Lambourn highly enough. I was kept informed every step of the ......”
31st Jan 2024
reviewed by 'Doug'
“I cannot recommend Toyah and the team at JR Lambourn highly enough. I was kept informed every step of the ......”
27th Oct 2023
reviewed by 'Jóhann'
“Steer clear!....After paying for the top service as sold by Jones Robinson to myself; the communication received was quite ......”
27th Jul 2023
reviewed by 'Sandra Chuma'
“I am a new client to JR and I had a great experience. It did not take me more than 4 ......”
28th Mar 2023
reviewed by 'Marcin'
“I wish to not give even one star! Full of liars. Strongly not recommend this Estate agent! Stay away from ......”
1st Aug 2022
reviewed by 'Govinden'
“If 6 stars were to exist, I would have rated Jones Robinson Estate agency 6 stars where they have stars among the ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 96% £23,000 £1,350,000
Lettings 87% 90% £475 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
73 4 126 17 500 1 184 4 26 6
Opening Hours
  • Open: 24/7
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Jones Robinson Estate Agents Image 1
Jones Robinson Estate Agents Branches (view all 2)
Lambourn, RG17
Newbury, RG14

“A good, personal service with impartial and open advice. The ......”

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Jan 04,2017
Minithumbup
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Michael
By: 'Ben'
Jan 04,2017
0 people found
this helpful
A good, personal service with impartial and open advice. The third time we have used Jones Robinson, and on all occasions we have received the service requested. The major plus points are their knowledge of the local market, and 7-day opening hours....
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Comment on agent fees
Fees are a little high, but you get what you pay for...
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“Sold my mothers property and I cannot praise the lovely 2 ......”

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Dec 30,2016
Minithumbup
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Toyah
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Joanne
By: 'Alex'
Dec 30,2016
0 people found
this helpful
Sold my mothers property and I cannot praise the lovely 2 ladies that I had the pleasure of dealing with. Very professional and absolutely fantastic. They kept me upto date regularly and any problems or questions were dealt with quickly. Thank you so much....
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Comment on agent fees
Good
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“So often estate agents are portrayed in a poor light, ......”

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Dec 23,2016
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Joanne
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Toyah
By: 'Tim'
Dec 23,2016
0 people found
this helpful
So often estate agents are portrayed in a poor light, stories are abound, telling tales of woeful customer service, poor communication and financially driven. So it was to my surprise and delight that we happened to purchase our property through Jones Robinson and in particular ...
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Comment on agent fees
Good
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“I dealt with Joanne and Toyah from the Lambourn office. ......”

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Dec 08,2016
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Toyah
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Joanne
By: 'Kayleigh'
Dec 08,2016
0 people found
this helpful
I dealt with Joanne and Toyah from the Lambourn office. As a first time buyer I was nervous and unsure of the process etc. They gave me excellent advice and guided me every step of the way. I was impressed by their passion and market ...
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“I recently a sold a property through Jones Robinson Lambourn ......”

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Nov 28,2016
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Joanne
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Toyah
By: 'Agnes'
Nov 28,2016
1 people found
this helpful
I recently a sold a property through Jones Robinson Lambourn and was totally impressed with the professional service from valuation to the conclusion. Well done Joanne and Toyah. Highly commendable. Have referred to neighbours too...
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Comment on agent fees
Reasonable
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“The sale of our house ended up becoming a long ......”

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Nov 16,2016
Minithumbup
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Caroline
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Rachel
By: 'Sarah'
Nov 16,2016
0 people found
this helpful
The sale of our house ended up becoming a long process that was far from straight forward, yet we're glad we chose Jones Robinson. Michael was our point of contact from the first valuation right through to completion and it was great to deal with ...
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“As first time buyers the whole process can seem a ......”

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Nov 14,2016
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Deborah
By: 'Eloise'
Nov 14,2016
0 people found
this helpful
As first time buyers the whole process can seem a bit daunting! However our experience with Jones Robinson made the whole process much easier than expected! Deborah was great and always on hand to answer questions and chase anything up that we needed! We completed ...
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“I would like to say thank you to Michael for ......”

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Nov 04,2016
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Deborah
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Michael
By: 'Tanya'
Nov 04,2016
0 people found
this helpful
I would like to say thank you to Michael for selling our house and for advising us at the beginning. And a very big thank you to Deborah for all the help that she has given me in the last few weeks,she has given ...
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Comment on agent fees
I think the fees are fare for the service given..
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“Very good indeed. Exchanged and completed in 8 weeks.. Very helpful ......”

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Nov 04,2016
Minithumbup
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Paul
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Deborah
By: 'R'
Nov 04,2016
0 people found
this helpful
Very good indeed. Exchanged and completed in 8 weeks.. Very helpful staff, and pretty painless(for a house purchase :) Very pleased with the service....
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“My brother in law died earlier this year and it ......”

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Nov 04,2016
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Paul
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Deborah
By: 'Jonathan'
Nov 04,2016
0 people found
this helpful
My brother in law died earlier this year and it fell to my wife, as Executor, to sell his house near Newbury. We live in Scotland and did not want to be continually travelling south to maintain the house so were looking for an agent ...
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Comment on agent fees
Appropriate for the service provided
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“My property came to the market shortly after Brexit for ......”

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Nov 01,2016
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Michael
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Deborah
By: 'Nicole'
Nov 01,2016
0 people found
this helpful
My property came to the market shortly after Brexit for sale or rent. A difficult time. Both sales and rental teams were extremely responsive and well joined up. Everyone from reception staff to more senior staff were always continuously aware of the situation. When passing ...
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“We approached Jones Robinson since they are only agent in ......”

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Oct 31,2016
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Joanne
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Charles
By: 'Martin'
Oct 31,2016
0 people found
this helpful
We approached Jones Robinson since they are only agent in Lambourn, near to our property and so were easily available for regular updates. Their selling strategy was appropriate for us and an offer was soon available. We accepted this and after a startlingly short time ...
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Comment on agent fees
Reasonable
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“My Partner and I are in the process of purchasing ......”

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Oct 31,2016
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Toyah
By: 'Amy'
Oct 31,2016
0 people found
this helpful
My Partner and I are in the process of purchasing my parents property so needed a property valuation to proceed with the family concession mortgage. Toyah was extremely helpful in getting this organised for us at a time that was convenient for me to be ...
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“Paula, Toyah and Karl were good. I had a very ......”

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Oct 31,2016
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Toyah
By: 'Paul'
Oct 31,2016
0 people found
this helpful
Paula, Toyah and Karl were good. I had a very professional attitude from the Lambourn office, I would recommend them....
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“I have been in touch with Poppy for last couple ......”

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Oct 28,2016
Minithumbup
By: 'Elina'
Oct 28,2016
0 people found
this helpful
I have been in touch with Poppy for last couple weeks while finalising my rental with Jones Robinson Newbury. She has been extremely professional through out the process and I have been left very satisfied with the prompt and personalised service I have received....
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Comment on agent fees
Fees are ok
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“Couldn't be more happy with Toyah and Jo's help through ......”

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Oct 28,2016
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Toyah
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Joanne
By: 'Mr'
Oct 28,2016
0 people found
this helpful
Couldn't be more happy with Toyah and Jo's help through the purchase of our property they were always calling or emailing to check how things were going or if we needed anything very helpful and happy at all times...
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Comment on agent fees
No agents fees as only purchased
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“We've had a really positive experience selling our property with ......”

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Oct 27,2016
Minithumbup
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Paul
By: 'Annabel'
Oct 27,2016
0 people found
this helpful
We've had a really positive experience selling our property with Jones Robinson. Communication was excellent throughout. Although we dealt mostly with Paul, who was fantastic, the rest of the team were always up-to-speed and very helpful. Paul's knowledge of the local market was invaluable and ...
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“We are interested in extending our home. Caroline offered help ......”

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Oct 24,2016
Minithumbup
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Caroline
By: 'Rebecca'
Oct 24,2016
0 people found
this helpful
We are interested in extending our home. Caroline offered help and advice beyond expectation. She provided us with a clear idea as to the current market value of our home and its potential value following an extension. She was incredibly helpful at making suggestions as ...
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“I cannot believe how wonderful it was to deal with ......”

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Oct 14,2016
Minithumbup
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Joanne
By: 'Nina'
Oct 14,2016
0 people found
this helpful
I cannot believe how wonderful it was to deal with Joanne at the Lambourn office. My sale and purchase were not simple and had very costly timescales around them and so getting the right buyer was crucial. And we were delighted that a buyer was ...
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Comment on agent fees
As per the average
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“Deborah worked tirelessly to keep me informed during the sale ......”

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Oct 12,2016
Minithumbup
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Deborah
By: 'Laura'
Oct 12,2016
0 people found
this helpful
Deborah worked tirelessly to keep me informed during the sale and purchase of our properties. The sale was difficult at times for a variety of a reasons but Deborah worked hard to resolve issues and move us forward until we finally exchanged. Thank you Deborah....
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Comment on agent fees
Fairly expensive but good service and not much higher than others in the area.
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“From initial consultation to completion it has been a pleasure ......”

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Oct 12,2016
Minithumbup
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Charles
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Rachel
By: 'Kate'
Oct 12,2016
0 people found
this helpful
From initial consultation to completion it has been a pleasure to deal with Jones Robinson, Charles Robinson was exceptional he went beyond the call of duty and made what was a very difficult sale as stress free as possible. Calls to the office were handled ...
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Comment on agent fees
The fees were fractionally higher than others who quoted but I am confident the sale price achieved and the professional service received made them worth every penny.
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“We are very impressed with the service provided by this ......”

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Oct 07,2016
Minithumbup
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Caroline
By: 'Diana'
Oct 07,2016
0 people found
this helpful
We are very impressed with the service provided by this company. Caroline has dealt with the marketing of the property in a sensitive manner and has been able to offer advice where needed. The sales brochure is very pleasing and shows the best attributes of ...
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Comment on agent fees
Very reasonable
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“Excellent service finding tenants. Laura is a helpful knowledgeable person ......”

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Oct 05,2016
Minithumbup
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Laura
By: 'Laura'
Oct 05,2016
0 people found
this helpful
Excellent service finding tenants. Laura is a helpful knowledgeable person with a strong positive helpful attitude and broad market knowledge. She is always quick to respond....
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Comment on agent fees
Fair
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“We found Caroline very polite and helpful. Not having sold ......”

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Oct 04,2016
Minithumbup
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Caroline
By: 'pj'
Oct 04,2016
0 people found
this helpful
We found Caroline very polite and helpful. Not having sold a house for many years she guided us through the process and helped to secure buyers within a matter of weeks...
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Comment on agent fees
good to fair
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“I have not moved house in over 30 years but Michael ......”

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Oct 02,2016
Minithumbup
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Michael
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Deborah
By: 'Joy'
Oct 02,2016
0 people found
this helpful
I have not moved house in over 30 years but Michael Simpson was very reassuring throughout the whole process and together with Deborah made the whole process run very smoothly. The whole team were extremely helpful and I would definitely recommend Jones Robinson to anyone wishing ...
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Comment on agent fees
They are not the cheapest Agent but because they are very good it is worth paying a little extra.
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“Thank you once again for continued high standard of care ......”

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Sep 26,2016
Minithumbup
By: 'Jilli'
Sep 26,2016
0 people found
this helpful
Thank you once again for continued high standard of care and efficiency extended - this time by the Lettings team. Faultless as always!...
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Comment on agent fees
good
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“We can't praise Joanne and the team at JR enough ......”

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Sep 05,2016
Minithumbup
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Joanne
By: 'Mr'
Sep 05,2016
0 people found
this helpful
We can't praise Joanne and the team at JR enough for the outstanding service provided when we purchased our home. Jo went above and beyond the call of duty, even calling us from home out of hours to ensure we were kept up to date ...
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Comment on agent fees
N/A
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“Once again a splendid service from Paul Hodgson & his team.......”

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Aug 30,2016
Minithumbup
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Paul
By: 'Pauline'
Aug 30,2016
1 people found
this helpful
Once again a splendid service from Paul Hodgson & his team. From Valuation to completion his team have worked to make this sale as stress free as possible. Excellent communication, service & advice given at all times....
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“A huge thank you to the team at Jones Robinson ......”

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Aug 28,2016
Minithumbup
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Paul
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Deborah
By: 'Jeff'
Aug 28,2016
0 people found
this helpful
A huge thank you to the team at Jones Robinson for a superbly professional job in selling our home in Paddock Road Newbury. Paul Evans came out to value our property and did an amazingly thorough job in preparing us for the sale. The valuation ...
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Comment on agent fees
Fair and competitive
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“Anna has been really helpful for me (a landloard). She ......”

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Aug 25,2016
Minithumbup
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Anna
By: 'Sarah'
Aug 25,2016
0 people found
this helpful
Anna has been really helpful for me (a landloard). She has delt with me and the tennants professionally and efficiently...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 4:32 PM 04/09/2019 by allAgents

Awards won by Jones Robinson Estate Agents

Regional Awards won by Jones Robinson Estate Agents

Individual Branch Awards

Newbury, RG14



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