Jones Robinson Estate Agents
4.8/5, 941 reviews
97% recommended
96% sales valuation accuracy
96% sales fee satisfaction
87% lettings valuation accuracy
90% lettings fee satisfaction

Property Features

At Jones Robinson, we can truly claim to be West Berkshire's most prominent and successful firm of estate agents. Over the past five years, we have sold and let more properties in the region than any other firm. show more At Jones Robinson, we can truly claim to be West Berkshire's most prominent and successful firm of estate agents. Over the past five years, we have sold and let more properties in the region than any other firm.
Jones Robinson are Estate Agents based in West Berkshire

Latest Reviews

 View all Reviews 941
31st Jan 2024
reviewed by 'Doug'
“I cannot recommend Toyah and the team at JR Lambourn highly enough. I was kept informed every step of the ......”
31st Jan 2024
reviewed by 'Doug'
“I cannot recommend Toyah and the team at JR Lambourn highly enough. I was kept informed every step of the ......”
27th Oct 2023
reviewed by 'Jóhann'
“Steer clear!....After paying for the top service as sold by Jones Robinson to myself; the communication received was quite ......”
27th Jul 2023
reviewed by 'Sandra Chuma'
“I am a new client to JR and I had a great experience. It did not take me more than 4 ......”
28th Mar 2023
reviewed by 'Marcin'
“I wish to not give even one star! Full of liars. Strongly not recommend this Estate agent! Stay away from ......”
1st Aug 2022
reviewed by 'Govinden'
“If 6 stars were to exist, I would have rated Jones Robinson Estate agency 6 stars where they have stars among the ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 96% £23,000 £1,350,000
Lettings 87% 90% £475 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
73 4 126 17 500 1 184 4 26 6
Opening Hours
  • Open: 24/7
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Images & Videos
Jones Robinson Estate Agents Image 1
Jones Robinson Estate Agents Branches (view all 2)
Lambourn, RG17
Newbury, RG14

“Buying and selling houses is a tricky and exhausting business! ......”

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Jul 19,2017
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Joanne
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Toyah
By: 'Richard'
Jul 19,2017
0 people found
this helpful
Buying and selling houses is a tricky and exhausting business! Our recent sale/purchase scenario was no exception. In the midst of our confusion and frustration, when circumstances and stories changed almost daily, there were two people we knew we could rely on - Joanne, ...
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Good
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“I have sold two properties recently via Paul Hodgson and ......”

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Jul 17,2017
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Paul
By: 'Trevor'
Jul 17,2017
1 people found
this helpful
I have sold two properties recently via Paul Hodgson and the Jones Robinson Team. The skills, knowledge and customer service provided are exceptional. I strongly recommend as the best Estate Agents in West Berkshire....
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Comment on agent fees
Fees are reasonable-the service exceptional-so represents great value.
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“I have both bought and sold through Jones Robinson, and ......”

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Jul 13,2017
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Deborah
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Paul
By: 'RodneyCusack'
Jul 13,2017
0 people found
this helpful
I have both bought and sold through Jones Robinson, and found the professionalism throughout both processes exceptional. The stress of selling was much eased by Deborah's efficiency in keeping me regularly informed on all matters and Paul ensured I felt like a valued client at ...
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Comment on agent fees
Extremely good.
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“Caroline Wright has been just brilliant, she is the most ......”

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Jul 05,2017
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Caroline
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Deborah
By: 'Jacqui'
Jul 05,2017
0 people found
this helpful
Caroline Wright has been just brilliant, she is the most helpful and caring person I have ever met in this line of business....
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Comment on agent fees
Good
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“So I had 5 of the top rated agents in Newbury ......”

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Jul 04,2017
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Caroline
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Deborah
By: 'Mat'
Jul 04,2017
0 people found
this helpful
So I had 5 of the top rated agents in Newbury come round to my property to have a chat about selling my property and I was impressed most by Jones Robinson, namely Caroline. She had a great insight in the market and a very friendly, ...
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Comment on agent fees
Was more than happy with the fees as the service was so good.
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“Jones Robinson helped us to achieve a sale at a ......”

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Jun 28,2017
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Michael
By: 'Abby'
Jun 28,2017
0 people found
this helpful
Jones Robinson helped us to achieve a sale at a difficult time for ourselves. The whole team work in a professional and friendly manner in their various roles and yet obviously work closely as a team so that the whole process runs like clockwork....
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Comment on agent fees
Quality and efficiency always worth that little extra.
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“Caroline was a true professional in a kind and caring ......”

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Jun 28,2017
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Caroline
By: 'Family'
Jun 28,2017
0 people found
this helpful
Caroline was a true professional in a kind and caring way, she was always on hand to answer questions or give advice on how to present our property to its full potential. She really did care about our house and our part in the process ...
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Comment on agent fees
The fees were in line with other agents in the area.
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“Very efficient service, I was always notified of all developments ......”

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Jun 20,2017
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Michael
By: 'Jeff'
Jun 20,2017
0 people found
this helpful
Very efficient service, I was always notified of all developments at every stage of selling my house. Viewings were always on time with detailed feedback either by email or phone. Negotiations, exchange of contracts and completion all hassle free and professionally carried out....
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Comment on agent fees
good
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“My experience of Poppy and Paul so far has been ......”

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Jun 20,2017
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By: 'Edward'
Jun 20,2017
0 people found
this helpful
My experience of Poppy and Paul so far has been very positive. They have responded to all of my queries promptly and with all the relevant information. I was always kept up to date with the progress of letting out the apartment. I would highly ...
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Comment on agent fees
Very good.
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“The purchase of our house in Lambourn was our first ......”

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Jun 16,2017
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Toyah
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Joanne
By: 'Holly'
Jun 16,2017
0 people found
this helpful
The purchase of our house in Lambourn was our first and certainly not an easy one but Jones Robinson, particularly Toyah, were absolutely fantastic: so kind, helpful, approachable and, above all, honest. Throughout the looking and buying process you come across a lot of different ...
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“Toyah was absolutely excellent. She ensured that the sale went ......”

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Jun 15,2017
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Toyah
By: 'Chris'
Jun 15,2017
1 people found
this helpful
Toyah was absolutely excellent. She ensured that the sale went through second time round after the first purchaser had to withdraw. Nothing was too much trouble, and her positive approach was greatly appreciated. She liaised with me, the buyers and the solicitors to make sure ...
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Comment on agent fees
At 1.5% they are quite high, but JR had to do a lot of work. I'm not 100% sure about the "offers over" approach in this market (Not Toyah's decision).
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“We would like to thank Paul and all the staff ......”

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Jun 07,2017
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Paul
By: 'Mary'
Jun 07,2017
0 people found
this helpful
We would like to thank Paul and all the staff for selling our Bungalow. After 30 years there property selling has changed, but Paul was always on hand to answer questions and kept us regularly updated. Everything has gone amazingly smoothly with no hitches so thank ...
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Comment on agent fees
Excellent
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“A fantastic service from these ladies.They both worked tirelessly ......”

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Jun 03,2017
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Toyah
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Joanne
By: 'Jenny'
Jun 03,2017
0 people found
this helpful
A fantastic service from these ladies. They both worked tirelessly to sell our house. They were both very professional in their approach and were an absolute pleasure to deal with. Always polite helpful, friendly and efficient. We would strongly recommend your agency to other sellers....
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Comment on agent fees
Fees as expected
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“Both Laura and Deborah were extremely helpful, understanding and easy ......”

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Jun 02,2017
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Laura
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Deborah
By: 'Emma'
Jun 02,2017
0 people found
this helpful
Both Laura and Deborah were extremely helpful, understanding and easy to communicate with. I bought the property through them and I am continuing to use Jones Robinson to rent the property out....
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“Caroline dealt very efficiently with the sale of the property ......”

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May 30,2017
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Deborah
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Caroline
By: 'Jane'
May 30,2017
0 people found
this helpful
Caroline dealt very efficiently with the sale of the property and we were looked after by Deborah after that. She was extremely helpful during the sale process and kept us well informed throughout. Friendly service. Thank you....
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“Great service and great communication from both Laura and Poppy. ......”

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May 29,2017
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Laura
By: 'Emma'
May 29,2017
0 people found
this helpful
Great service and great communication from both Laura and Poppy. They have been super helpful in helping me get my first rental property,...
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Comment on agent fees
Agents were pretty standard.
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“Laura and Poppy have provided us with a very efficient ......”

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May 26,2017
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Laura
By: 'Clive'
May 26,2017
0 people found
this helpful
Laura and Poppy have provided us with a very efficient service when securing properties, proving very helpful and flexible with their approach...
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“Jones Robinson have managed the rental of my property for ......”

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May 25,2017
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Anna
By: 'Chris'
May 25,2017
0 people found
this helpful
Jones Robinson have managed the rental of my property for many years and always deal promptly with any issues or any questions that I have. I'd particularly like to mention Anna, Poppy and Laura for their helpfulness....
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“Great experience with Poppy and Laura. Very helpful and made ......”

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May 22,2017
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Laura
By: 'Marc'
May 22,2017
0 people found
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Great experience with Poppy and Laura. Very helpful and made sure all my queries were answered as soon as possible. They both made the process very simple....
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“Great experience with Laura from moving in to looking for ......”

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May 21,2017
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Laura
By: 'Chloe'
May 21,2017
0 people found
this helpful
Great experience with Laura from moving in to looking for new tenants to take over the letting. Laura is really helpful and her communication has been great throughout...
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Comment on agent fees
Good
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“It was my first time ever dealing with "Jones Robinson" ......”

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May 17,2017
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Laura
By: 'Osama'
May 17,2017
0 people found
this helpful
It was my first time ever dealing with "Jones Robinson" real estate agent. I was impressed by the very good and fast service I've had by the staff, Thanks so much to George, Poppy Watts, Laura Davenport, Paul Broomham, Charlotte Moore for their high professionalism ...
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Comment on agent fees
good
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“All of my communications with Laura have been extremely helpful ......”

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May 17,2017
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Laura
By: 'Claire'
May 17,2017
0 people found
this helpful
All of my communications with Laura have been extremely helpful and her responses are very quick. Laura is very professional and personable and would highly recommend anyone to go and see Laura!...
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“Poppy was awesome as I looked for a place. Before ......”

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May 17,2017
Minithumbup
By: 'Azaria'
May 17,2017
0 people found
this helpful
Poppy was awesome as I looked for a place. Before I moved I had found a flat I loved and she was great about communicating with me about it, and when I arrived she was so helpful in getting me moved in very quickly and ...
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“Joanne was extremely informative and helpful during both our visits ......”

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May 13,2017
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Joanne
By: 'Cherie'
May 13,2017
0 people found
this helpful
Joanne was extremely informative and helpful during both our visits to the property. Joanne kept in touch after the offer was accepted and helped us with any further requirements we had....
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“Joanne and Toyah are a very professional team. They kept ......”

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May 12,2017
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Joanne
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Toyah
By: 'Shirley'
May 12,2017
0 people found
this helpful
Joanne and Toyah are a very professional team. They kept me updated on my sale at all times. I would certainly recommend them. Brilliant service!...
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Comment on agent fees
Fair
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“Great experience from Laura Davenport. This is the second time ......”

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May 11,2017
Minithumbup
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Laura
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Laura
By: 'Razon'
May 11,2017
0 people found
this helpful
Great experience from Laura Davenport. This is the second time we are with the agent hopefully this time everything will go well as well . Razon dash...
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Comment on agent fees
Avarage
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“Great experience from start to finish! I sold and purchased ......”

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May 10,2017
Minithumbup
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Paul
By: 'LT'
May 10,2017
0 people found
this helpful
Great experience from start to finish! I sold and purchased through Jones Robinson and all of the staff were friendly, helpful & professional at all times. Paul Evans was my main point of contact but if ever he was out on appointments anyone in the team ...
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Comment on agent fees
Average fees for my area.
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“Deborah, Lisa and the whole team made the entire experience ......”

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May 05,2017
Minithumbup
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Deborah
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Lisa
By: 'Paul'
May 05,2017
0 people found
this helpful
Deborah, Lisa and the whole team made the entire experience extremely straight forward and stress free. The most friendly and efficient agent we have dealt with over the past 20 years. Thank you Jones Robinson....
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Comment on agent fees
N/A
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“I have now been using Jones Robinson Lettings for around ......”

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May 02,2017
Minithumbup
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Laura
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Chloe
By: 'Propserv'
May 02,2017
0 people found
this helpful
I have now been using Jones Robinson Lettings for around fourteen years now and are very happy with the service they offer and their wealth of experience. Two of their staff that stand out to me are Laura and Chloe, Laura is great and efficient ...
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Comment on agent fees
Good.
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“Paul Hodgson and JR as a company has a different ......”

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Apr 21,2017
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Paul
By: 'Rossco'
Apr 21,2017
0 people found
this helpful
Paul Hodgson and JR as a company has a different philosophy to sales of property that in my opinion works very well to all parties involved , - They are also very personable and quick to respond - from the start to finish , I liked the ...
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Comment on agent fees
Well I can't comment on fees as we always all want to pay less don't we ? They seem fair enough ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:32 PM 04/09/2019 by allAgents

Awards won by Jones Robinson Estate Agents

Regional Awards won by Jones Robinson Estate Agents

Individual Branch Awards

Newbury, RG14



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