Martin & Co
4.1/5, 3578 reviews
75% recommended
93% sales valuation accuracy
97% sales fee satisfaction
90% lettings valuation accuracy
85% lettings fee satisfaction

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Latest Reviews

 View all Reviews 3578
Featured Review
a
reviewed by 'AQ Ahmad'
“Javaid and his team have managed my property for several years. Throughout, they have gone above and beyond to ensure ......”
Featured Review
a
reviewed by 'Stephen Fleming'
“Having dealt with a number of letting agencies for our properties over the years, Martin & Co are far and away ......”
Featured Review
a
reviewed by 'Virinder'
“We have been with Martin & Co, Shawlands for 10 years and the service has been exemplary. There has been very little ......”
Featured Review
a
reviewed by 'laura'
“The team are all exceptionally Knowledgeable and helpful. I have used the services for over 10 years which is due to ......”
Featured Review
a
reviewed by 'Mustafa Arif'
“Our experience with Martin & Co has been outstanding. For the past three years, they've been impressively professional and responsive. They ......”
10th Jun 2024
reviewed by 'Robert'
“Martin and Co Shawlands have looked after my property since I left the UK 17 years ago! Thanks for all your ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 93% 97% £27,000 £1,000,000
Lettings 90% 85% £290 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
828 133 1429 635 206 7 113 8 92 127
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 12:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA NALS TPOS SAL SAGEagent Relocation Agent Network
Rankings
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Estate agents
Letting agents
Latest Properties to Rent   36
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Martin & Co Branches (view all 221)
Aberdeen, AB25
Abingdon, OX14
Airdrie, ML6
Aldershot, GU11
Andover, SP10
Ashford, TN23
Ashford High Street, TN24
Ayr, KA7
Featured Review
a

“Amazing estate agency run by an honest and principled person and team...”

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May 20,2023
Minithumbup
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Javaid
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Javaid
By: 'AQ Ahmad'
May 20,2023
0 people found
this helpful
Javaid and his team have managed my property for several years. Throughout, they have gone above and beyond to ensure the property is tenanted effectively while also going out of their way to help the tenant. Any issues I have had, be it missed rent ...
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Featured Review
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“The most professional lettings agency by some margin...”

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May 19,2023
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Lynda
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Javaid
By: 'Stephen Fleming'
May 19,2023
0 people found
this helpful
Having dealt with a number of letting agencies for our properties over the years, Martin & Co are far and away the best we've ever worked with. All our correspondence is handled promptly and professionally, and should we need to speak to a staff member directly, ...
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Featured Review
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“We have been with Martin & Co, Shawlands for ......”

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Apr 23,2023
Minithumbup
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Javaid
By: 'Virinder'
Apr 23,2023
0 people found
this helpful
We have been with Martin & Co, Shawlands for 10 years and the service has been exemplary. There has been very little input from myself as everything is dealt with by the office professionally and efficiently. I hear of horror stories from other landlords using different agents, ...
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Featured Review
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“The team are all exceptionally Knowledgeable ......”

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May 01,2023
Minithumbup
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Javaid
By: 'laura'
May 01,2023
0 people found
this helpful
The team are all exceptionally Knowledgeable and helpful. I have used the services for over 10 years which is due to the diligence and high level of service I have received....
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“Great Experience As Tenants...”

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May 27,2023
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Javaid
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Isabella
By: 'Mustafa Arif'
May 27,2023
0 people found
this helpful
Our experience with Martin & Co has been outstanding. For the past three years, they've been impressively professional and responsive. They ensured our rental process was smooth and the property itself has exceeded expectations. Maintenance issues were always addressed promptly and communication was top-notch. Their dedication ...
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“The worst landlords I've ever dealt with. Never resolved a *......”

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Apr 21,2012
Minithumbdown
By: 'Burp'
Apr 21,2012
6 people found
this helpful
The worst landlords I've ever dealt with. Never resolved a *single* problem, even when to do with issues as serious as water leaks, mould, or broken boilers. Increased the rent year-on-year after hiking it by £100/month AFTER we had signed the papers and paid the ...
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“I don't know where to start. Clearly we doubt the ......”

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Apr 14,2012
Minithumbdown
By: 'Fed'
Apr 14,2012
5 people found
this helpful
I don't know where to start. Clearly we doubt the phrase 'customer service' is on their list of don'ts when they train their staff if they even train them at all, other than to tell them that the bottom line is profit maximisation for as ...
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“Having used several agents in Cornwall over the past few ......”

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Apr 11,2012
Minithumbup
By: 'John'
Apr 11,2012
2 people found
this helpful
Having used several agents in Cornwall over the past few years, I discovered Martin and Co, and what a breath of fresh air! The Manageress there didn't attempt to give us the normal agent patter, but simply listened to what I wanted and gave several ...
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“My experience with Martin and Co initially began reasonably well ......”

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Apr 02,2012
Minithumbdown
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Dayna
By: 'Disgusted_Tenant'
Apr 02,2012
6 people found
this helpful
My experience with Martin and Co initially began reasonably well with a viewing of a well presented property I soon made an offer on and will be leaving in the near future. As such the process was relatively painless until I was handed a few ...
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What agent could do to change your mind?
They could not have changed my mind after the events detailed in my review. The behaviour and attitudes demonstrated are unacceptable in any industry and I sincerely hope that Martin and Co Whitefield are held to account in as many areas of misconduct and incompetency as possible.
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“Its was our first year in letting our house , we ......”

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Mar 23,2012
Minithumbdown
By: 'keith'
Mar 23,2012
9 people found
this helpful
Its was our first year in letting our house , we expected a letting agency to look after & check references etc on any prospective tennants, we ended up with the tennant from hell, she has'nt paid the full rental for 6 months & all martins have done is ...
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By: Kevz1
Apr 10, 2012
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I wish I had seen this before I entered into a letting with Martin and co. I really feel sorry for the owners of the property I am letting. The supposed inventory inspector obviously missed a number of key items. Things like a film of grease across the kitchen faulty broken equipment which was reported as "excellent" one hand does not know why the other does!!! One says the chimney needs swept the other says the fire has a leak. The house is a nice house but like I said I feel sorry for the o ...

“This Office has been excellent through my time as a ......”

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Mar 23,2012
Minithumbup
By: 'Eddie'
Mar 23,2012
2 people found
this helpful
This Office has been excellent through my time as a tenant. They have sorted everything out and made sure that all maintenance issues were dealt with promptly and that all the documents and information I needed was given to me before I moved in. I ...
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“I viewed a property with Martin & Co for a rental ......”

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Mar 20,2012
Minithumbdown
By: 'Nick'
Mar 20,2012
10 people found
this helpful
I viewed a property with Martin & Co for a rental property in Chelmer Village, Chelmsford Essex From the time of the first phone call it was a shocking display of incompetence. Somehow we managed to arrange a viewing despite the very inexperienced young lady not ...
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What agent could do to change your mind?
1) They could have advanced knowledge of the property they were trying to sell, which would have made them seem less incompetent. 2) They need to be more professional 3) They need to be polite and not rude 4) they need to allow time for viewings, or address the reasons they double booked us I will never use Martin & Co Chelmsford fin the future and would discourage anyone from using their services.
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By: Michael
Jul 30, 2013
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Absolutely awful, I would avoid Chelmsford Martin & Co at all costs. The whole process, which should have been relatively simple, has been a complete mess. During the time they were in contact with me, I have spoken to at least 5 different members of the team, who I have to explain my problems too all over again, it would seem there is no communication within their team. I should have read the early warning signs when the property was first advertised incorrectly on the Martin & Co website and ...

“uk number one letting agent, i think and know not. ......”

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Mar 12,2012
Minithumbdown
By: 'tilly'
Mar 12,2012
10 people found
this helpful
uk number one letting agent, i think and know not. i would say the workers and Southend are thick do not know what they were doing and let people live in poo (a nicer word), no knowledge of regulatons on what has to be considered ...
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What agent could do to change your mind?
get some letting properties knowledge, you know, regulations on where a person can live. fire regs for example. money grabbing !!!!!!
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“Oh where to start. I moved in on the 28/01/12. Had ......”

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Mar 08,2012
Minithumbdown
By: 'Darrum'
Mar 08,2012
6 people found
this helpful
Oh where to start. I moved in on the 28/01/12. Had to wait an hour for they keys. On the second trip moving my stuff in I ran into the landlady who knew nothing about me moving in. Fun conversation that was. I was promised a ...
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What agent could do to change your mind?
Too much work. Ive done everything my end correctly. I shouldnt need to work round my full time job and their opening hours to make sure that they can do their job. Its not much to ask that a company can treat their customers like customers and not just a profit margin.
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By: maxwell
Aug 02, 2012
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hello is this the brentford office? gosh im moving tomorrow and already have problems! so scared!!! and signed already! looks like they have problems all over UK ...

“I have recently moved out of a property with Martin ......”

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Feb 24,2012
Minithumbdown
By: 'Jo'
Feb 24,2012
10 people found
this helpful
I have recently moved out of a property with Martin and Co. The house was cleaned top to bottom, hoovered, cleaned the carpet (hiring a cleaning machine) and re painted the kitchen. When I received my check out form, they stated how it wasn't cleaned, ...
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What agent could do to change your mind?
I will NOT be using this company or recommending it to any one. I will be doing quite the opposite
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By: Chelseafc
Apr 18, 2012
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I feel the same, I was treated babdly even after they colleceted my last month rent and i only stayed for 5day in that month. Their staff are the worse staffs are very rude and do not understand what customer service is at all. ...

“As an oversea's Landlord I can only give this Martin & ......”

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Feb 21,2012
Minithumbup
By: 'Hillary'
Feb 21,2012
2 people found
this helpful
As an oversea's Landlord I can only give this Martin & Co office the highest praise. After speaking with Mr Hyman the Owner I knew I was dealing with someone who knows what they are talking about. Great local knowledge of the market place and left ...
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“To sum things up: Martin & Co Nottingham is- hideous in ......”

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Feb 17,2012
Minithumbdown
By: 'Denwong'
Feb 17,2012
15 people found
this helpful
To sum things up: Martin & Co Nottingham is - hideous in contract terms - irreponsible in making unfulfilled promises - unresponsive to service calls - appalling in customer services. We rented a flat in Nottingham, and found on the first day of our arrival having ...
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By: Bobby
Jul 11, 2012
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It's interesting That Martin and Co see fit to discuss clients- past or present I don't know which - financial and employment status on a public forum...I'm sure that goes somewhere against data protection which they clearly state in their terms and conditions they will only share with the Credit Referencing agency and Landlord...slick move guys. Oddly enough I know Ricky Benwell personally and I'm disappointed in him for stopping so low as to work for this lot. ...

“The agents are unacceptably slow to respond to communications leaving ......”

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Feb 16,2012
Minithumbdown
By: 'Fuzzy'
Feb 16,2012
3 people found
this helpful
The agents are unacceptably slow to respond to communications leaving urgent maintenace work outstanding for days and often weeks. I had to consistently chase all aspects of the work. The agents acted in a management capacity but consistently blamed landlord for all delays, but didn't ...
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What agent could do to change your mind?
Every interaction with this agent was negative.
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“The service from this 'company' was absolutely terrible, the flat ......”

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Feb 14,2012
Minithumbdown
By: 'no'
Feb 14,2012
4 people found
this helpful
The service from this 'company' was absolutely terrible, the flat was rented unfurnished but had various problems on arrival: The carpet was lumpy, broken door handles, no door handles, chipped paint work throughout, all toilet seats were broken and mould in the shower. The lumpy ...
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“Shocking expectation to put up with unuasable and broken items ......”

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Feb 12,2012
Minithumbdown
By: 'alex'
Feb 12,2012
2 people found
this helpful
Shocking expectation to put up with unuasable and broken items in our flat, dozens of requests made to fix an extractor fan which is broken causing the flat to become damp. In a so-called 'managed property'- joke. Apparently have to get the landlady's dad to ...
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What agent could do to change your mind?
actually respect the fact that people pay a lot of money to rent property and are entitled to live in a property in full working order.
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“As soon as we signed the contract, it all went ......”

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Feb 11,2012
Minithumbdown
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Simon
By: 'Don't'
Feb 11,2012
5 people found
this helpful
As soon as we signed the contract, it all went down hill! Martin &Co took no responsibility for the property. We didn't have an up to date Gas Safe certificate. When eventually the gas man did attend the property - he deemed the flu from ...
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“Promised to rectify several problems; broken kitchen sink (clearly damaged ......”

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Feb 01,2012
Minithumbdown
By: 'halfseveninfrance'
Feb 01,2012
3 people found
this helpful
Promised to rectify several problems; broken kitchen sink (clearly damaged by previous tenant) and a damp ceiling in master bedroom, caused by removal of flue, chimney etc - this needed painted over.. These people DO NOT respond to emails, are indifferent towards complaints. They just ...
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What agent could do to change your mind?
Communicate quicker, mediate with landlord, don't ostracize your customers
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“Our experience with Martin & Co Lincoln has been terrible since ......”

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Jan 23,2012
Minithumbdown
By: 'Allie'
Jan 23,2012
6 people found
this helpful
Our experience with Martin & Co Lincoln has been terrible since the word go. -When completing the credit checks they didn't explain their process/charges properly and then ended up charges us double and it was a fight to get refunded. -When completing the contract, the ...
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“Very happy with the service received from Horsforth, Leeds branch. ......”

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Jan 23,2012
Minithumbup
By: 'Tigi'
Jan 23,2012
2 people found
this helpful
Very happy with the service received from Horsforth, Leeds branch. Even though my flat is not managed by Martin&Co and I only had to deal with them at the initial stage, they have been very professional and answered any questions I had prior to ...
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“I have found with this company to be very rude & ......”

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Jan 22,2012
Minithumbdown
By: 'Wonderchick'
Jan 22,2012
7 people found
this helpful
I have found with this company to be very rude & wasn't worried about helping at all. I had emailed quite a few times to view a property but no one replyed so in the end rang & got told by a very rudely spoken woman that ...
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By: tindalletta
May 02, 2012
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I also had real problems with this agency. They wanted to give me back only £30 of my £650 deposit due to mould on the inside of our flat! HOW EXACTLY IS THAT OUR FAULT?? They were lucky we didn't complain about health issues to be quite honest! They were just completely inept and only interested in taking our (massively inflated) rent each month! Moved to a private landlord for £170 pm cheaper and MUCH happier! AVOID MARTIN & CO!!! ...

“Not the best agent in the town, the manager has ......”

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Jan 18,2012
Minithumbdown
By: 'Sue'
Jan 18,2012
7 people found
this helpful
Not the best agent in the town, the manager has attitude and the office is very disorganised. Would never use again. I have several properties in Cornwall and would look to use another agent....
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“Let down on every occasion! - Tried to change our ......”

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Dec 26,2011
Minithumbdown
By: 'unhappy'
Dec 26,2011
6 people found
this helpful
Let down on every occasion! - Tried to change our move in date with out telling us, added £1.50 to payments for card fees with out even telling us or mentioning that - just assumed that was fine, took our deposit with no mention of the ...
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By: martin& Co
Aug 30, 2012
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We are very confused by these comments. As an award winning Letting Agency we are very aware of our levels of service and would have been happy to discuss any of the points raised in this complaint. We do not know who these tenants are or to which property they refer? I would welcome a phone call to discuss. Garry Rowley - Managing Director ...

“Absolutely rubbish! I've been in my place for nearly 2 years ......”

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Dec 21,2011
Minithumbdown
By: 'no'
Dec 21,2011
9 people found
this helpful
Absolutely rubbish! I've been in my place for nearly 2 years now and I'm still waiting for things to be sorted. When I moved in I signed a form to say I was happy to have builders in to cap off the chimney in my first ...
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By: Brassed off
Dec 31, 2011
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I've the same problem with them as a landlord. Promise you the earth until they have your signature, then nothing! Meant to have the full management service, so far not had one written report back on the checks they are contracted to do every quarter, or even verbal report. ...

“Absolutely terrible. Not even the slightest attempt at customer service. ......”

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Dec 14,2011
Minithumbdown
By: 'Whoop'
Dec 14,2011
13 people found
this helpful
Absolutely terrible. Not even the slightest attempt at customer service. Rude, uncooperative and argumentative staff. So far we've been a month without central heating (In november/december). It took them 10 days to even send someone to look at it, and 16 days and counting for anyone ...
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What agent could do to change your mind?
Actually listen to your customers. Respond to phone calls. Call back when you say you're going to. Tell us when things are actually going to happen. Don't lie to my face about things i know to be true. Stop charging people lots of money for what is essentially photocopying. Do something earn all the fees we paid you.
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“Didn't give proper advice regarding do's and don'ts for renting ......”

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Dec 09,2011
Minithumbdown
By: 'Brassed'
Dec 09,2011
5 people found
this helpful
Didn't give proper advice regarding do's and don'ts for renting out as beginners. Moved in tenant with unsuitable guarantor, didn't tell us, or show references, just said she had one. I have to chase them to find out if the rent is in on time, ...
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What agent could do to change your mind?
Admit their sytem failed, or wan't acted upon correctly. Get the tenant out at their own expence, refund the management fees and get the repairs sorted out of their own pocket, or their liability insurance.
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“We have recently moved out of the property that we ......”

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Nov 22,2011
Minithumbdown
By: 'klysunflower'
Nov 22,2011
6 people found
this helpful
We have recently moved out of the property that we was renting through Martin and co's saltaire branch, im going to have to take my time whilst wring this review as i dont have a nice word to say about this company and could quite ...
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What agent could do to change your mind?
Take care of the people who are paying to live in these houses and not be unrealistic in the charges after you have moved out
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Was this helpful? Yes
By: Angela Newark
May 30, 2012
View all comments (1)
We are sorry this tenant was not happen with out service after they have vacated untill they vacated they wanted to stay in the property and have a loft converions to increase the space available for their growing family, or move to anther Martin & Co property. This tenants deposit was successfully resolved to an amicable agreement between ourselves a few weeks after this was written. Unlike most agents we do provide an out of hours mobile number for tenants to contact, when the office is closed ...

“B and S are absolutely awful agents, took our money, ......”

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Nov 21,2011
Minithumbdown
By: 'very'
Nov 21,2011
3 people found
this helpful
B and S are absolutely awful agents, took our money, gave it to our awful landlady and once she tried to keep our deposit they were no help at all despite promising to move heaven and earth to help us! luckily for us we detailed ...
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What agent could do to change your mind?
they were very unhelpful, lied to us and avoided our calls and requested meetings. very unprofessional. in 25 years of being a landlord and a tenant i have never witnessed such abhorrent behaviour! Please post this review as people need to know about these charlatans!
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“Its hard to know where to start to be honest ......”

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Nov 08,2011
Minithumbdown
By: 'Disgruntled'
Nov 08,2011
7 people found
this helpful
Its hard to know where to start to be honest but in a nutshell the Manageress in there is one of the rudest individuals ever with an attitude not for the faint hearted. She is obnoxious and needs bringing donw a peg or two by ...
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What agent could do to change your mind?
By sacking the Manageress
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“We recently gave up a property which we rented from ......”

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Nov 01,2011
Minithumbdown
By: 'Ron'
Nov 01,2011
5 people found
this helpful
We recently gave up a property which we rented from this agent. Every 6 months we had to pay them £75 to renew our contract. We came to an agreement with the landlady and she told the agent to let us have our deposit back. But the ...
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“Renters beware! Sign your contract and kiss goodbye to your ......”

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Oct 28,2011
Minithumbdown
By: 'Angry'
Oct 28,2011
3 people found
this helpful
Renters beware! Sign your contract and kiss goodbye to your deposit. Exaggerated cleaning and damage reports. Extortionate costs which do not reflect real life situation. Rude abbrassive staff. Bias contractor costs. Need I go on! Rent at your perril!...
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By: Martin & Co
Jul 30, 2012
View all comments (1)
I am very disappointed to read the above review. I would like to clarify a few points...We, as agents, do not decide what works are required at the end of a tenancy nor do our landlords. It is an independent Inventory Clerk that attends and decides, therefore this cannot be considered as biased. All tenants are provided with an inventory at the beginning of their tenancy and advised to check through the property thoroughly within the first 7 days. There are also comprehensive tenants notes pr ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are registered with the Property Ombudsman redress system. But more important, you can call the Director Eduardo Prato directly on his mobile, day or night, if at any point you're not completely satisfied with our service.
Last updated at 4:29 PM 04/03/2024 by allAgents

Awards won by Martin & Co

Regional Awards won by Martin & Co

Individual Branch Awards

Aberdeen, AB25

Uckfield, TN22

Glasgow, G41

Crewe, CW2

Cambridge, CB1

Basingstoke, RG21

London, SW12

Stirling, FK8

Doncaster, DN1



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