Martin & Co
4.1/5, 3568 reviews
75% recommended
93% sales valuation accuracy
97% sales fee satisfaction
90% lettings valuation accuracy
85% lettings fee satisfaction

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Latest Reviews

 View all Reviews 3568
Featured Review
a
reviewed by 'AQ Ahmad'
“Javaid and his team have managed my property for several years. Throughout, they have gone above and beyond to ensure ......”
Featured Review
a
reviewed by 'Stephen Fleming'
“Having dealt with a number of letting agencies for our properties over the years, Martin & Co are far and away ......”
Featured Review
a
reviewed by 'Virinder'
“We have been with Martin & Co, Shawlands for 10 years and the service has been exemplary. There has been very little ......”
Featured Review
a
reviewed by 'laura'
“The team are all exceptionally Knowledgeable and helpful. I have used the services for over 10 years which is due to ......”
Featured Review
a
reviewed by 'Mustafa Arif'
“Our experience with Martin & Co has been outstanding. For the past three years, they've been impressively professional and responsive. They ......”
31st May 2024
reviewed by 'Flat owner'
“Very good and very prompt at replying to messages and issues....”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 93% 97% £27,000 £1,000,000
Lettings 90% 85% £290 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
825 133 1424 634 206 7 112 8 92 127
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 12:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA NALS TPOS SAL SAGEagent Relocation Agent Network
Rankings
Overall
Estate agents
Letting agents
Latest Properties to Rent   36
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Martin & Co Branches (view all 221)
Aberdeen, AB25
Abingdon, OX14
Airdrie, ML6
Aldershot, GU11
Andover, SP10
Ashford, TN23
Ashford High Street, TN24
Ayr, KA7
Featured Review
a

“Amazing estate agency run by an honest and principled person and team...”

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May 20,2023
Minithumbup
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Javaid
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Javaid
By: 'AQ Ahmad'
May 20,2023
0 people found
this helpful
Javaid and his team have managed my property for several years. Throughout, they have gone above and beyond to ensure the property is tenanted effectively while also going out of their way to help the tenant. Any issues I have had, be it missed rent ...
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Featured Review
a

“The most professional lettings agency by some margin...”

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May 19,2023
Minithumbup
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Lynda
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Javaid
By: 'Stephen Fleming'
May 19,2023
0 people found
this helpful
Having dealt with a number of letting agencies for our properties over the years, Martin & Co are far and away the best we've ever worked with. All our correspondence is handled promptly and professionally, and should we need to speak to a staff member directly, ...
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Featured Review
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“We have been with Martin & Co, Shawlands for ......”

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Apr 23,2023
Minithumbup
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Javaid
By: 'Virinder'
Apr 23,2023
0 people found
this helpful
We have been with Martin & Co, Shawlands for 10 years and the service has been exemplary. There has been very little input from myself as everything is dealt with by the office professionally and efficiently. I hear of horror stories from other landlords using different agents, ...
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Featured Review
a

“The team are all exceptionally Knowledgeable ......”

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May 01,2023
Minithumbup
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Javaid
By: 'laura'
May 01,2023
0 people found
this helpful
The team are all exceptionally Knowledgeable and helpful. I have used the services for over 10 years which is due to the diligence and high level of service I have received....
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Featured Review
a

“Great Experience As Tenants...”

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May 27,2023
Minithumbup
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Javaid
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Isabella
By: 'Mustafa Arif'
May 27,2023
0 people found
this helpful
Our experience with Martin & Co has been outstanding. For the past three years, they've been impressively professional and responsive. They ensured our rental process was smooth and the property itself has exceeded expectations. Maintenance issues were always addressed promptly and communication was top-notch. Their dedication ...
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“Paid the admin fees and after i signed the forms ......”

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Aug 19,2011
Minithumbdown
By: 'HD'
Aug 19,2011
9 people found
this helpful
Paid the admin fees and after i signed the forms was then informed i had to pay an extra £100 on top of that. Was told the landlord would accept £550 again once i had given them the admin fees was told it would be £580, only £30 but ...
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What agent could do to change your mind?
Would have been fine if they did not constantly lie and treat us as if we were criminals.
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“Awful. Put the tenants from hell in the property, including ......”

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Aug 13,2011
Minithumbdown
By: 'JEH'
Aug 13,2011
1 people found
this helpful
Awful. Put the tenants from hell in the property, including a rottweiler (it's a first floor flat, sorry neighbours!). I have periodic reports with things like 'small mark on floor', which bear no resemblance to the state I received it back in. Rude and aggressive ...
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“From a Landlords prospective I can only praise this Martin & ......”

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Aug 05,2011
Minithumbup
By: 'Homer'
Aug 05,2011
0 people found
this helpful
From a Landlords prospective I can only praise this Martin & Co Branch in Whitefeld North Manchester. I found the staff to be incredibly knowledgeable, enthusiastic and passionate about the services they offer in the property lettings and management business. They had tenants ready to move ...
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“As many others here that have reviewed Martin& Co it ......”

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Aug 04,2011
Minithumbdown
By: 'Rapidnuance'
Aug 04,2011
8 people found
this helpful
As many others here that have reviewed Martin & Co it seems rude arrogant attitude is of high standard with these estate agents. We were tenants for 3 years and in the 3 years at renewal time we asked them to find us another place to let as ...
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“The way I was spoken to on the phone today ......”

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Jul 25,2011
Minithumbdown
By: 'Char'
Jul 25,2011
0 people found
this helpful
The way I was spoken to on the phone today by the lettings team at the Banbury office was disgusting. The woman I spoke to was rude, unhelpful and extremely patronising. For a future customer I was spoken to in a manner that made me ...
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“Never do what theyre paid for, unreliable, unprofessional and only ......”

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Jul 18,2011
Minithumbdown
By: 'Rob'
Jul 18,2011
0 people found
this helpful
Never do what theyre paid for, unreliable, unprofessional and only interested in money. Not the kind of service I would recommend, they are paid to do nothing....
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“I will never rent from Martin & Co. ever again and ......”

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Jul 18,2011
Minithumbdown
By: 'Dissatisfied'
Jul 18,2011
1 people found
this helpful
I will never rent from Martin & Co. ever again and would not recommend them even to my worst enemy. The standards of customer service at the Stirling branch are unprofessional at the very least. I never liked the way we were spoken to on the ...
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By: scottavinabeer
Aug 01, 2011
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Is disrecommending a word? And these are students! God help us. ...

“Have recently moved to Martin & Co Harlow office from another ......”

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Jul 18,2011
Minithumbup
By: 'JamesG'
Jul 18,2011
0 people found
this helpful
Have recently moved to Martin & Co Harlow office from another local agent and I can only say good things about them. They immediately arranged viewings on the property and it was soon re-let with the new tenant moving in just 3 days after the old tenant ...
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By: appaled
Sep 12, 2011
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COMMITMENT? Are you joking? You are trained to make people miserable and desperate, especially whose ones who are vulnerable... Shame on you and your blood-sucking company. ...

“Lovely experience up until the day we moved in, appalled, ......”

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Jul 13,2011
Minithumbdown
By: 'Merf'
Jul 13,2011
0 people found
this helpful
Lovely experience up until the day we moved in, appalled, they just don't seem to care at all about their tenants, they are obviously understaffed which seems to be a problem, take forever to answer queries and sort out major problems with the house (Still ...
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“The most dispicable customer service i have ever endured. Our ......”

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Jul 10,2011
Minithumbdown
By: 'Zed'
Jul 10,2011
0 people found
this helpful
The most dispicable customer service i have ever endured. Our heating system has been faulty since we moved in over a year and half ago, i have been told by numerous workman who have come out to look at it that the whole system needs ...
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“I will add to the obvious growing list of ongoing ......”

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Jun 24,2011
Minithumbdown
By: 'lestat'
Jun 24,2011
0 people found
this helpful
I will add to the obvious growing list of ongoing complaints against this company. They are awful, and unbelievably were awarded \'best letting large chain\', which then gives no hope for the rest as they must be worse. We disputed our deposit when leaving ...
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By: dyson1975
Aug 19, 2011
View all comments (1)
good luck on getting your deposit back hope you win your court case im filed a complaint against them earlier fot falsafying information misleading to to obtain my application fee there greedy and like taking money but not giving it back even when there clearly in the wrong the deposit like you say is hold up in a scheme thats why he did this to the meters so he could keep your money ...

“A joke. I spoke to two people about a viewing ......”

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Jun 24,2011
Minithumbdown
By: 'Lisa'
Jun 24,2011
0 people found
this helpful
A joke. I spoke to two people about a viewing and waited outside the property...nothing. Called them and they said that they only had my first name and time in the viewing book so had no idea who I was and where I was ...
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By: Peter
Jul 06, 2011
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Unfortunately Lisa didn\'t give me a chance to apologise. She did forward her complaint directly to us and we have apologised for her inconvenience and our mistake. We successfully undertake hundreds of viewings each month and sadly this was a problem caused by a new staff member and a training issue which we have subsequently addressed. Peter Brown, Director, Martin & Co. (Croydon). ...

“The worse experience in my life. They are inefficient, they ......”

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May 23,2011
Minithumbdown
By: 'angry_costumer'
May 23,2011
0 people found
this helpful
The worse experience in my life. They are inefficient, they are never available. They are good only in collecting money, but when you will need them, they disappear. They will not reply neither your emails nor your phone calls. Useless leaving messages. They will not ...
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By: scottavinabeer
Jun 15, 2011
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I take it that "angry_costumer" is someone who is unhappy with their attire. ...

“Clearly unorganised and don't know how to run an effective ......”

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May 07,2011
Minithumbdown
By: 'tonym'
May 07,2011
0 people found
this helpful
Clearly unorganised and don't know how to run an effective letting agency. We phoned to book a viewing of a property they had to let. We agreed they will phone me back to confirm a viewing date, nearly a week later we had to ring ...
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“I would like to say a great big thank you ......”

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May 04,2011
Minithumbup
By: 'Sue'
May 04,2011
0 people found
this helpful
I would like to say a great big thank you to all the staff in Derby office, thanks to them from my first telephone enquiry regarding a property to rent they have all been so very helpful, friendly and if they have been unable to ...
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“Absolutely shocking service right from the start of our tenancy ......”

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May 03,2011
Minithumbdown
By: 'Unhappy'
May 03,2011
0 people found
this helpful
Absolutely shocking service right from the start of our tenancy with them. Soon as we paid the fees, they didn't want to know. Messed up our move in date (because they didn't know what they were doing) so we had to reschedule everything (days off ...
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“Had a superb service from Gareth Morris and his team ......”

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May 03,2011
Minithumbup
By: 'SeriousInvestor'
May 03,2011
0 people found
this helpful
Had a superb service from Gareth Morris and his team - I would not have any hesitation in recommending them to any investors. Keep up the good works guys!...
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“I've been a landlord with the Coventry branch for a ......”

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Apr 24,2011
Minithumbup
By: 'Covlandlord'
Apr 24,2011
0 people found
this helpful
I've been a landlord with the Coventry branch for a few years now, and they have consistently let my properties quickley, paid me on time, inspected and reported during each tenancy and given me excellent customer service. After reading some of the bad reviews here, ...
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By: Covlandlord
Apr 15, 2012
View all comments (2)
One persons definition of clean can sometimes be different to anothers. Tenants can always complain to the property ombundsman if it's a real complaint that hasn't been dealt with correctly by the agent. As a landlord I look for that when choosing an agent. If not a real complaint, then it's an easy, anonymous, and sometimes malicious moan (looking at others listed) on a website that can damage a persons business. Yes, they have served me well so far and it continues to work out for me. ...

“...”

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Apr 20,2011
Minithumbup
By: 'Matt'
Apr 20,2011
3 people found
this helpful
...
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“James is a star!...”

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Apr 20,2011
Minithumbup
By: 'Miles'
Apr 20,2011
2 people found
this helpful
James is a star!...
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“We have recently let our property with Martin & Co Aldershot ......”

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Apr 19,2011
Minithumbup
By: 'Christine'
Apr 19,2011
1 people found
this helpful
We have recently let our property with Martin & Co Aldershot and are very impressed with the professionalism, punctuality and "can do" attitude from James and the rest of the team. Well done! I hope the this standard will be maintained going forward. Christine...
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“I have been very impressed by the personal service of ......”

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Apr 19,2011
Minithumbup
By: 'Perdix'
Apr 19,2011
1 people found
this helpful
I have been very impressed by the personal service of the small but effective team at the Aldershot branch. When problems have arisen in my property, they have all been resolved quickly....
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“Out of all the letting agents I went to Martin ......”

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Apr 19,2011
Minithumbup
By: 'emh24'
Apr 19,2011
1 people found
this helpful
Out of all the letting agents I went to Martin and co were the most polite and friendly, they explained all how the credit checks worked before I handed over any money. I now rent through them and when the boiler stopped working they had ...
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“I found the team at Aldershot very friendly and efficient ......”

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Apr 19,2011
Minithumbup
By: 'Elspeth'
Apr 19,2011
1 people found
this helpful
I found the team at Aldershot very friendly and efficient and together they found me a suitable tenant in a very short time frame. They understood my individual needs and their follow-up service has kept me well-informed with essential landlord information. Well done and thank ...
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“From day one, Richard and James at Martin & Co in ......”

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Apr 14,2011
Minithumbup
By: 'HAJ'
Apr 14,2011
1 people found
this helpful
From day one, Richard and James at Martin & Co in Aldershot have been excellent, over and above what we expected from a Letting Agency. We visited several other letting agencies before going back to Martin & Co because they treated us so much better and never ...
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“Been with them for years they were excellent. When staff ......”

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Apr 10,2011
Minithumbup
By: 'buzzy'
Apr 10,2011
0 people found
this helpful
Been with them for years they were excellent. When staff changed some teething problems which I pointed out to them that this is not what I usually get from them. They seem to have got their act together now a bit more now. But overall ...
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“There should be a zero star rating available. I have ......”

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Apr 07,2011
Minithumbdown
By: 'FJL'
Apr 07,2011
0 people found
this helpful
There should be a zero star rating available. I have been disgusted at the manner in which both my husband and myself have been spoken to as landlords of a tenanted property. The most suitable adjectives I would use to summarise the staff at the ...
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By: marika....
May 31, 2011
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Hi, I would like to add that on my experience of the same office in Horsforth. To be totally shocking and outrageously impossible to deal with. As I waited 6 months for a new boiler to be fitted that they avoided as long as they could as they stated with email proof of them saying the landlady cannot afford it... Amongst many problems with the house i.e. toilet failing to flush, washing machine, alarm and other things that were on my contract, I've been treated worse than a person could be. We h ...

“Recently moved out of a property after renting for a ......”

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Apr 06,2011
Minithumbdown
By: 'NaiveRenter'
Apr 06,2011
0 people found
this helpful
Recently moved out of a property after renting for a year. Was phoned the day before my inspection to say my rent was going up by £150 and that landlord wanted a 12 month lease and they needed an immediate response, due to my current job being ...
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“Absolutely terrible service!! They just don't give a s*** about ......”

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Mar 30,2011
Minithumbdown
By: 'RScholes'
Mar 30,2011
1 people found
this helpful
Absolutely terrible service!! They just don't give a s*** about tenants at all!! They claim to not receive emails if it's vaguely negative in tone, and are so arrogant and rude on the phone. Beware - they'll be as nice as pie to you when ...
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By: Frida
May 06, 2011
View all comments (1)
Thanks for you review. I just arranged few viewings with them. I will have your comments on mind. :) ...

“High handed attitude. I have been renting all my adult ......”

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Mar 30,2011
Minithumbdown
By: 'gobsmacked'
Mar 30,2011
0 people found
this helpful
High handed attitude. I have been renting all my adult life (over 20 years) and I have never been treated so badly. They looked at me like a peice of scum, when I probably earn more than anyone in thier office. I would never use them ...
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By: pissedoff 80(
Aug 19, 2011
View all comments (1)
they agree to all requrments and feed you false and misleading information to get your application fees then you discover the truth aftrdwards,and they will do anythink to avoid you getting that property you paid the fees on so they can do it again probaly to some other un suspecting victim i told them i wanted to file a complaint and they said instaed of gaurantor i cuold pay 3 mnths rents in advance at 1st i was told ide not need any gaurantor then they made out the cred check said i needed on ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are registered with the Property Ombudsman redress system. But more important, you can call the Director Eduardo Prato directly on his mobile, day or night, if at any point you're not completely satisfied with our service.
Last updated at 4:29 PM 04/03/2024 by allAgents

Awards won by Martin & Co

Regional Awards won by Martin & Co

Individual Branch Awards

Aberdeen, AB25

Uckfield, TN22

Glasgow, G41

Crewe, CW2

Cambridge, CB1

Basingstoke, RG21

London, SW12

Stirling, FK8

Doncaster, DN1



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