Purplebricks
1.2/5, 485 reviews
6% recommended
40% sales valuation accuracy
22% sales fee satisfaction
46% lettings valuation accuracy
22% lettings fee satisfaction

Property Features

Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK. We are proud to deliver service that includes:- A low fixed fee for selling or letting your property, saving you thousands versus ... show more Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK.
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!

Contact Us

Latest Reviews

 View all Reviews 485
30th Apr 2024
reviewed by 'Sarah Lewis'
“I listed my property with Purplebricks and paid £900 to do so. After 4 months I had to de-list and write off ......”
29th Apr 2024
reviewed by 'Marie Wardle'
“The heartbreak purple bricks have caused myself has literally brought me to my knees, My Partner passed away and through ......”
16th Apr 2024
reviewed by 'Chris Marais'
“Poor experience - just wants the money then you never hear from them!Dont use - there is a reason ......”
2nd Apr 2024
reviewed by 'Alessandra'
“The sale of my property has yet to complete, and I don't like to leave negative feedback publicly, but Purplebricks ......”
12th Feb 2024
reviewed by 'Wendy'
“Currently selling my house with Purple Bricks and it's terrible service. So far I've had a valuer, 2 different viewing agents ......”
22nd Jan 2024
reviewed by 'Monica'
“Don't get burned like I did! Check the small print before signing up. If your sale falls through you are ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 40% 22% £23,000 £3,500,000
Lettings 46% 22% £390 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 55 0 51 23 195 1 40 2 116
Areas covered
Address

Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

Opening Hours
  • Open: 24/7
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
Overall
Latest Properties

No Properties

“Do not use purple bricks or Strike in Birming......”

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May 31,2023
Minithumbdown
By: 'Nick'
May 31,2023
1 people found
this helpful
Do not use purple bricks or Strike in Birmingham or Solihull. Difficult to get hold of the agent, not particularly helpful, Did not suggest strategies so did not feel like I was dealing with an experienced proper agent. Did not call back potential buyers. After ...
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“Awful just awful...”

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Apr 30,2023
Minithumbdown
By: '..'
Apr 30,2023
4 people found
this helpful
Do not I repeat do not use these scammers. They took my advert offline then continued to lie about it. Tried taking payment 4 times but I've fought every time to get it back. Now they have sent an edited phone list saying I called them ...
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“avoid at all cost...”

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Mar 13,2023
Minithumbdown
By: 'm byrne'
Mar 13,2023
3 people found
this helpful
Basically they will over price your house to get the business and then that is the last you hear from them. We have left messages for Louise who doesn't return calls and not one viewing in 3 months. When we challenged we were told all negatives ...
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“I would give zero stars if possible. Our whol......”

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Feb 22,2023
Minithumbdown
By: 'Andy Friend'
Feb 22,2023
3 people found
this helpful
I would give zero stars if possible. Our whole sale transaction was a disaster from start to finish. After 9 months of time wasting the chain (our buyer and our seller - top of the chain) fell apart. Escalated issues to the area director who never ...
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“ABYSMAL LEVELS OF SERVICE - AVOID AT ALL COSTS!...”

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Feb 20,2023
Minithumbdown
By: 'Jane Sandford'
Feb 20,2023
2 people found
this helpful
If I could give 0 stars, I would. We have had a really appalling 16 months dealing with the Purplebricks Letting Department. Please, heed some advice... if you are thinking of letting a property, please DO NOT use Purplebricks! We paid £495 for a fully managed service and ...
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“No show...”

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Jan 10,2023
Minithumbdown
By: 'Amy'
Jan 10,2023
6 people found
this helpful
Booked an appointment for a valuation through the online system. No one showed. Left a voicemail for the agent - he never returned the call. Waste of time....
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“Genuinely don't bother...”

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Dec 15,2022
Minithumbdown
By: 'Hannah'
Dec 15,2022
4 people found
this helpful
Genuinely don't bother. This summer I put my house on the market with PB, the estate agent then went AWOL. Nothing for weeks. I then discover that he's been off sick, no replacement was given in his place, and no contact made by head office. ...
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“Purple Bricks will take your money and not se......”

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Dec 09,2022
Minithumbdown
By: 'Aneta'
Dec 09,2022
11 people found
this helpful
Purple Bricks will take your money and not sell you property! I realise that the money most agents charge is not reflected in the service they provide but Purple Bricks is a real scammer. They goal is 'rake' customers to get their fee and do ...
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“Terrible company!...”

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Oct 10,2022
Minithumbdown
By: 'Steve'
Oct 10,2022
5 people found
this helpful
Terrible company! I was told by an agent that because my mum had dementia, if she changed her mind there would be no charge. She changed her mind, and 12 months later, just after she had passed away, I received a bill for the full amount! ...
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“DO NOT USE PURPLE BRICKS, AFTER SIGNED CONTRA......”

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Oct 05,2022
Minithumbdown
By: 'Laura Barraclough'
Oct 05,2022
4 people found
this helpful
Do not use purple bricks, after signed contract they don't bother contacting you at all, haven't spoke to anyone since 1st august complained numerous times to have waited ages for a response after going through trading standards to be told they think there service has ...
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“This has been a nightmare. I wish I had neve......”

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Sep 22,2022
Minithumbdown
By: 'Ruvimbo Mercy Mapika'
Sep 22,2022
4 people found
this helpful
This has been a nightmare. I wish I had never used Purple Bricks. I put my house on the the market was sold in a day but purple bricks sent me a time waster who pulled out after 2 months. After that nothing the agents who ...
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“These guys all totally disorganised and under......”

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Sep 05,2022
Minithumbdown
By: 'Aadil'
Sep 05,2022
1 people found
this helpful
These guys all totally disorganised and understaffed they seem to put all their resources into signing you up it's better to stick with the traditional high street agents with the clear no sale no fee position. Purplebricks use a lot of unclear terms to trap ...
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“Horrendous experience dealing with Purplebric......”

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Aug 22,2022
Minithumbdown
By: 'BR'
Aug 22,2022
3 people found
this helpful
Horrendous experience dealing with Purplebricks who were engaged to sell a property. 1) Agent responsible did not show up to viewings plus very poor communication with buyers and a number chose not to view the property because of this (I had paid Purplebricks for this service) 2) ...
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“Awful, Simply awful online estate agent...”

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Jul 31,2022
Minithumbdown
By: 'Jamie Broomfield Payne'
Jul 31,2022
3 people found
this helpful
Without a doubt one of the worst estate agents on the market, they do what they can to actively promote the Purplebricks brand on tv and via online advertising, but their marketing of your property is abysmal. We were unfortunate enough to have an agent ...
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“Never again...”

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Jul 12,2022
Minithumbdown
By: 'Joanne'
Jul 12,2022
3 people found
this helpful
can honestly say I would never use purple bricks again, yes there cheaper but you definitely get what you pay for. I sold my house with purple bricks (David beagley) he came to the house, valued my property and I instructed him to put it ...
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“Don't use them as a letting agent...”

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Jun 20,2022
Minithumbdown
By: 'Mr Dixon'
Jun 20,2022
3 people found
this helpful
Don't use them as a letting agent I use them as a letting agent, in the process of leaving them, they are changing staff constantly, they are ignorant, unprofessional and totally useless. They ignore the tenant and the landlord, they ignore emails and phone messages. ...
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“Cooling off period is not true they don't allow you to do this...”

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Jun 20,2022
Minithumbdown
By: 'Disappointed'
Jun 20,2022
1 people found
this helpful
Waste of time Waste of time. Overpriced the property and then no viewings. There is no 14 day cooling off if you have had photos taken and it takes weeks to speak to someone in customer services to answer any queries. They are obviously very short ...
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“They did not sell my property, I had to go wi......”

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May 03,2022
Minithumbdown
By: 'Kate'
May 03,2022
5 people found
this helpful
They did not sell my property, I had to go with another agent who sold my property within weeks. We had a viewing booked in only days after it went on the market and received an asking price offer after the buyer loving the property ...
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“I am so dissatisfied with service...”

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Mar 28,2022
Minithumbdown
By: 'No'
Mar 28,2022
2 people found
this helpful
Hello. I have found one property on purple bricks I got view confirmation email to view the property I live in Fulham and all the way I have to see property in Wembley Park. We were reached on time to view the property and no ...
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“Don't use them....”

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Mar 11,2022
Minithumbdown
By: 'Mahdi'
Mar 11,2022
3 people found
this helpful
Don't use them. My student son can't get back the deposit. The rent has finished last September but still phone calls and emails do not give any result!...
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“Avoid at all costs...”

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Mar 10,2022
Minithumbdown
By: 'Nm182'
Mar 10,2022
7 people found
this helpful
This review will no doubt be removed like all the other 1* reviews but I hope it saves someone the heartache of purple bricks! They suck you in with cheap fees and their "award winning" app and then leave you high and dry. As soon as ...
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“Paid £1,248.00 to Purplebricks, a huge waste of money...”

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Mar 04,2022
Minithumbdown
By: 'Paul Bateman'
Mar 04,2022
3 people found
this helpful
Just paid £1,248.00 to Purplebricks, a huge waste of money! In a year of being with Purple Bricks I had two requests for viewing, both cancelled, so not a single viewing, Don't be taken in by the "No Sale No Fee" - Purple Bricks will want ...
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“Avoid using to sell or buy or be very aware!...”

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Feb 28,2022
Minithumbdown
By: 'julie'
Feb 28,2022
6 people found
this helpful
Our client has an upheld complaint with the property ombudsman due to their neglect to provide clients with full information on their marketing for all costs relating to the purchase! They initially denied having this information on file, in a formal final complaint response, although ...
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“Do not use this company, basically thief's...”

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Feb 25,2022
Minithumbdown
By: 'RobbMP'
Feb 25,2022
4 people found
this helpful
Do not use this company, lie during contract, stating no sell no fee, but check small print!!! Will sell your fixed fee, for which they do nothing for!! To a debt recovery agent. A lazy, inaccurate, terrible company. Do nothing to sell the property, then ...
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“Purple bricks post sales unprofessional...”

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Feb 21,2022
Minithumbdown
By: 'Antonio'
Feb 21,2022
5 people found
this helpful
The after sales service of this company is an absolute disgrace never have i had to deal with such unprofessional people. They put my house on the market in the spring of 2021 it sold really quickly about two weeks. However thats when things go wrong ...
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“I wanted to give zero but this is the lowest.......”

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Feb 16,2022
Minithumbdown
By: 'carlo'
Feb 16,2022
3 people found
this helpful
I wanted to give zero but this is the lowest. Viewing dates were set weeks ahead, but an offer was accepted before the date that was fixed for block viewings. So not only was the vendor deprived of potential higher offers, but also buyers were ...
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“Do not use this dishonest service......”

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Feb 11,2022
Minithumbdown
By: 'David'
Feb 11,2022
2 people found
this helpful
We have recently listed a property with Purplebricks and decided to go with the pay later option. We were told when the agent came out that we were able to change our minds at any time to pay up front and not use their conveyancing ...
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“Purple Bricks is a ripp of agency. I signed ......”

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Feb 01,2022
Minithumbdown
By: 'June Mckenzie'
Feb 01,2022
5 people found
this helpful
Purple Bricks is a ripp of agency. I signed up to them while I was abroad. I called on numerous occasions only to be told that they were waiting for post viewing responses. I returned from abroad moved back into my house where I received ...
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“They are the worst agent ever.They are disho......”

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Jan 30,2022
Minithumbdown
By: 'Hibo'
Jan 30,2022
3 people found
this helpful
They are the worst agent ever. They are dishonest, don't take care about clients. I am now have problems with my property because of their neglecting. Last year in may The gas inspector came to check the hob and the boiler, and he found problem ...
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“My heart always sighs when I see houses liste......”

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Jan 08,2022
Minithumbdown
By: 'MrsB'
Jan 08,2022
3 people found
this helpful
My heart always sighs when I see houses listed by Purple Bricks. Slow Response, difficult to contact, odd valuations, I often just don't bother to try. I used to work in a letting agent and if we had given this sort of response we would ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 1:49 PM 13/12/2017 by allAgents

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