“WORST EXPERIENCE EVER...”
1 Star Review
Jun 18,2018
By:
'J24'
Jun 18,2018
Branch: Hove, 27 Western Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BN1
Branch: Hove, 27 Western Road
Lettings (as a Tenant)
Postcode: BN1
7
people found
this helpful
Been in the UK for about 5 years now. This is the worst ever property I've seen. My brother stayed with NGB this year and I have no words for it. The room they showed us was different from what we got. There are some of the things to say:
1. When we arrived to the agency, we waited for more than half an hour. A staff named Rachel attended us and she claimed that everything will be ready and clean.
2. When we reach the property, lights were all out and the corridor was so dirty it seems like they haven't clean it for 10 years. Moulds and weeds grew all over the place in the corridor. We contacted Rachel again and she said that they will have it cleaned by the end of October 2017. However, until I moved out, no one came to clean and now they are charging me for the cleaning fee of the corridor when they were supposed to clean it way before my brother moves in.
3. Several attempts made to request repair from them but nothing was done and they now charge me for that.
4. Due to the basement nature, moulds were already there when we move in and still, they are charging me for the cleaning and make us liable for it when they are the one who pass it to us from the start.
5. They requested a check out fee which is not stated in the tenancy agreement and I freaking don't know where does that come from.
The said we can dispute the deductions but I see no hope of success on this. If you are looking to rent with NGB please think 100 times before doing so. The staffs are always saying they will come and fix or repair things but it never happens. NEVER. I don't know about others' experience with them but it was really bad for me and I will never and will not recommend them to anyone. Clearly wouldn't want someone I know to have to go through this.
Comment on agent fees
WORST. The property is old and smelly and they charge at a damn high price with nothing included.
7
people found
this helpful
Was this helpful?
Yes