Willmotts
4.8/5, 273 reviews
93% recommended
95% sales valuation accuracy
98% sales fee satisfaction
96% lettings valuation accuracy
94% lettings fee satisfaction

Property Features

Willmotts was established in West London in 1856. Since then Willmotts has developed into a thriving independent company, providing a complete range of property services, utilising the most up to date technology from modern offices based in Hammersmith. As a company we are dedicated to providing a high quality service in ... show more Willmotts was established in West London in 1856. Since then Willmotts has developed into a thriving independent company, providing a complete range of property services, utilising the most up to date technology from modern offices based in Hammersmith. As a company we are dedicated to providing a high quality service in a professional and timely manner to all our clients. Our specialist teams work closely together from centralised offices in Hammersmith, ensuring that our clients benefit from a wide range of expertise from all of the departments offering the following services:

- Building Consultancy and Surveying
- Commercial and Investment Agency
- Commercial Property Management
- Residential Lettings
- Residential Property Management
- Residential Service Charge / Estate Management
- Valuations / Landlord and Tenant
Willmotts property West london

Latest Reviews

 View all Reviews 273
3rd Apr 2024
reviewed by 'Tanya D'
“Looking for a block management company who will let your property fall apart while they ignore your emails? Look no ......”
13th Nov 2023
reviewed by 'AJ'
“Willomtts is the best agency experience we have ever had in London! We have been renting a property from them ......”
11th Jul 2023
reviewed by 'Ian Nelson'
“If I could give zero stars, I would. Willmotts have been nothing short of a nightmare to deal with. Here's ......”
6th Feb 2023
reviewed by 'S'
“Best estate agents across London. William and Mel have been extremely professional, responsive, and relentless to help us to rent ......”
3rd Feb 2023
reviewed by 'Aoife O'Kane'
“Excellent support throughout 5 year tenancy. Our account manager Vitalia quick to respond to all queries and issues. Handy man Keith ......”
28th Nov 2022
reviewed by 'Clive'
“Sale of our Barnes Waterside apartment. Right from initial discussions about timing and strategy for selling the apartment, we received ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 98% £212,000 £1,500,000
Lettings 96% 94% £830 £6,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
28 2 152 10 19 0 35 1 19 7
Areas covered
  • Hammersith, Shepheards Bush,
  • Chiswick, Putney, Acton, Barnes, Roehampton, Wimbledon, East Sheen
  • Fulham, Kensington, West Kensington, Barons Court, Wandsworth, Balham, Clapham, Honor Oak, Forrest Hill
Address

Willmott House, 12 Blacks Road
Hammersmith,London
Greater London
W6 9EU
020 8748 6644

Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Willmotts Image 1

“Mel made the whole process of finding and moving into ......”

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Jul 27,2016
Minithumbup
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Mel
By: 'Renter'
Jul 27,2016
0 people found
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Mel made the whole process of finding and moving into a flat incredibly easy. We were able to move in with a very short turnaround, which was really appreciated on our end. Would definitely recommend....
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Good
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“We find the service from Willmotts to be prompt and ......”

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Jul 27,2016
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William
By: 'TINA'
Jul 27,2016
0 people found
this helpful
We find the service from Willmotts to be prompt and thorough. William and vitalia in particular go 'the extra mile' to keep us updated and provide a very professional, friendly and helpful service...
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Comment on agent fees
THE FEES ARE REASONABLE.
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“Vitalia and William have always been helpful, organised and on ......”

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Jul 27,2016
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William
By: 'Teresa'
Jul 27,2016
0 people found
this helpful
Vitalia and William have always been helpful, organised and on the ball with our small family property portfolio. Both are excellent at managing tenants, dealing with any problems and being professional. A pleasure to work with!...
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Good
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“I own and live in a flat where the whole ......”

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Jul 25,2016
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William
By: 'Mikael'
Jul 25,2016
0 people found
this helpful
I own and live in a flat where the whole building is managed by Willmotts. Issues reported are dealt with in a professional and prompt way. Delays in sorting out problems are normally due to contractors and not necessarily the fault of Willmotts. I look ...
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“I first met Mel McMultan in 2010 when I met staff ......”

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Jul 20,2016
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Mel
By: 'Paschal'
Jul 20,2016
0 people found
this helpful
I first met Mel McMultan in 2010 when I met staff from a number of letting agents regarding renting my flat. Mel's obvious professionalism, honesty and obvious experience was the deciding factor for me to appoint Willmotts as my managing agent. It was a great decision, ...
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Comment on agent fees
Market average, with a quality service.
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“Willmotts provided excellent customer service. We were able to find ......”

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Jun 25,2016
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Mel
By: 'Clapham'
Jun 25,2016
0 people found
this helpful
Willmotts provided excellent customer service. We were able to find a perfect house in Clapham and move in, all within one month. We are very happy and would highly recommend this estate agents....
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Good
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“I really enjoy the property, its condition, location and collaboration ......”

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Jun 24,2016
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Mel
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William
By: 'Natalia'
Jun 24,2016
0 people found
this helpful
I really enjoy the property, its condition, location and collaboration with Willmotts. All small things were properly thought. The issues, which happened (and which can happened within each property, like sink blockage) were solved fast and professionally. All the personnel was really helpful....
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Comment on agent fees
Honest fees, not overprices like at most of the agencies
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“I lived in a block managed by Willmotts for nine ......”

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Jun 22,2016
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By: 'Ealing'
Jun 22,2016
0 people found
this helpful
I lived in a block managed by Willmotts for nine years and can thoroughly recommend them as managing agents. They were professional and courteous, and were always available quickly to respond to queries. In managing the building itself they were efficient, enthusiastic, very knowledgeable and ...
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Good.
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“From the first meeting to signing the contract Mel was ......”

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Jun 17,2016
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Mel
By: 'Lisa'
Jun 17,2016
0 people found
this helpful
From the first meeting to signing the contract Mel was really helpful and informative. He was always available to answer questions, helpful and polite and never pushy which made the experience less stressful then I have experienced with other agency's in the past....
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Good
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“Mel was incredibly helpful in listening to what we wanted ......”

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May 31,2016
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By: 'Hannah'
May 31,2016
0 people found
this helpful
Mel was incredibly helpful in listening to what we wanted from our perspective flat and taking us to an ideal property. During the whole process he was available via email or phone and responded quickly to any queries or questions we had and was very ...
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Comment on agent fees
The fee's were very reasonable and better than most places we had seen.
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“After weeks searching through the web portals I have found ......”

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May 26,2016
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Mel
By: 'Eva'
May 26,2016
0 people found
this helpful
After weeks searching through the web portals I have found a property marketed by Willmott and I was very happy with the end result. I have received a great customer service, they were honest, helpful all the way to the end and very quick and ...
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Comment on agent fees
Reasonable
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“Great personality , reliable and friendly. I have been able to ......”

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Apr 25,2016
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Mel
By: 'Miriam'
Apr 25,2016
2 people found
this helpful
Great personality , reliable and friendly. I have been able to move in the flat after just a couple of weeks after the viewing of the property. Exellent agent!...
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“I have known Mandy to be highly professional, she is ......”

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Apr 13,2016
Minithumbup
By: 'Edward'
Apr 13,2016
0 people found
this helpful
I have known Mandy to be highly professional, she is punctual, efficient, and reliable with strong customer service skills. Mandy gets back to me within an hour of any queries and has always smoothed out any minor problems. I'm confident she and the team at ...
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Good
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“Will at Willmotts is excellent! We have received great customer ......”

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Mar 31,2016
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William
By: 'Hayley'
Mar 31,2016
0 people found
this helpful
Will at Willmotts is excellent! We have received great customer service from him and the team since moving into our Kensal rental. From having a new aerial installed to massively diverging a potential crisis. I called Will from New York after finding out my sister ...
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Comment on agent fees
They seemed in line with others in the area
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“Thoroughly professional and courteous, got the job done despite the ......”

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Mar 23,2016
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William
By: 'Jamie'
Mar 23,2016
0 people found
this helpful
Thoroughly professional and courteous, got the job done despite the obstacles in an extremely responsive way. This was in contrast to others in the process....
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Comment on agent fees
Fees were reasonable although I have paid less elsewhere.
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Was this helpful? Yes
By: William Taper
Mar 23, 2016
View all comments (1)
Many thanks Jamie, that is much appreciated. I am glad it worked out well. If you need anymore help in the future just let me know. Kind Regards, William ...

“William was incredibly efficient and moved the transaction along at ......”

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Mar 23,2016
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William
By: 'EMV'
Mar 23,2016
0 people found
this helpful
William was incredibly efficient and moved the transaction along at a prompt pace such that the whole process was completed in three weeks, our solicitor was also very complimentary about him, What is refreshing about William is that he is always So polite and courteous ...
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Comment on agent fees
The fee aligned to both our and Willmotts interest
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“We bought a new flat developed, sold and managed by ......”

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Mar 18,2016
Minithumbup
By: 'Sam'
Mar 18,2016
1 people found
this helpful
We bought a new flat developed, sold and managed by Willmotts and have had endless problems. Firstly, they kept delaying completion to the point where we were forced to exchange and complete on the same day without confirmation until the day before. Just prior to ...
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“The moment I came across the property I loved it. ......”

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Dec 15,2015
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Mel
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William
By: 'Kelly'
Dec 15,2015
0 people found
this helpful
The moment I came across the property I loved it. I was eager to secure the place & so William took the holding fee immediately. From that moment onwards the process was smooth. Much was done to accommodate my move in date & to have the property ...
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“Mel Mcnultan of Willmotts, Hammersmith was extremely efficient, polite and ......”

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Dec 12,2015
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Mel
By: 'DMS'
Dec 12,2015
0 people found
this helpful
Mel Mcnultan of Willmotts, Hammersmith was extremely efficient, polite and well organised. Quick to respond to emails (frequentl;y out of hours), disciplined in keeping us informed, he proved adept in ensuring the letting process was painless and ran smoothly....
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“Mel was in touch with me during all the process. ......”

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Dec 07,2015
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Mel
By: 'Bruno'
Dec 07,2015
0 people found
this helpful
Mel was in touch with me during all the process. He was very kind and also he explain me all the things that I should do. Was very helpful with me....
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“Solomon made the search for my new apartment to rent ......”

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Nov 25,2015
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Solomon
By: 'Milen'
Nov 25,2015
1 people found
this helpful
Solomon made the search for my new apartment to rent a quick, easy and painless one. He is very helpful and reliable and went through hoops to get me settled in as fast as possible. My tenancy date had to be pushed back by a ...
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“As tenant you always look for a reliable agency and ......”

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Nov 11,2015
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Mel
By: 'therese'
Nov 11,2015
0 people found
this helpful
As tenant you always look for a reliable agency and agent. We are very satisfied with Willmotts and our agent Mel has done a great job....
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“We got great service and help from Mr Mel McMultan. ......”

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Sep 29,2015
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Mel
By: 'Susanna'
Sep 29,2015
0 people found
this helpful
We got great service and help from Mr Mel McMultan. We have been in contact With a lot of diffrent agency, but Willmotts was the best....
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“We got great service and help from Mr Mel McMultan. ......”

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Sep 29,2015
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Mel
By: 'Susanna'
Sep 29,2015
0 people found
this helpful
We got great service and help from Mr Mel McMultan. We have been in contact With a lot of diffrent agency, but Willmotts was the best....
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“I have had some terrible experiences with London estate agents ......”

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Aug 22,2015
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Mel
By: 'Alex'
Aug 22,2015
0 people found
this helpful
I have had some terrible experiences with London estate agents in the past (yes... that main one). Wilmots have been fantastic, mainly because they do not bullshit. We were shown around a great property, there was no hard sell. Everything is straight to the point ...
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“All repairs and issues with the property have been dealt ......”

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Aug 14,2015
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William
By: 'MW'
Aug 14,2015
0 people found
this helpful
All repairs and issues with the property have been dealt with promptly and to a high standard. Communication is always fast and efficient....
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“Solomon was friendly and helpful, and made sure the furniture ......”

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Aug 11,2015
Minithumbup
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Solomon
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William
By: 'Sam'
Aug 11,2015
0 people found
this helpful
Solomon was friendly and helpful, and made sure the furniture was was removed from the property prior to our moving in. He called and made sure that all was ok on the day of our moving in, and although a set of keys was faulty ...
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“We'd highly recommend William Taper and the team at Willmotts ......”

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Jul 28,2015
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William
By: 'Verity'
Jul 28,2015
0 people found
this helpful
We'd highly recommend William Taper and the team at Willmotts who were incredibly efficient and helpful in the sale of our home from finding a buyer right through to the clean up of the property and completion. We were based overseas during the sale and ...
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By: Will
Aug 01, 2015
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Thanks Verity, that is very nice of you. I am really glad everything worked out so well. I hope you find something wonderful in Australia to buy! ...

“Since I have been dealing with Vitalia at Willmotts, every ......”

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Jul 20,2015
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By: 'Wendy'
Jul 20,2015
0 people found
this helpful
Since I have been dealing with Vitalia at Willmotts, every concern I may have is dealt with very promptly. I maintain the apartment I rent in excellent condition so I am pleased that I receive excellent attention from Vitalia. The workmen who arrive at the ...
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“Professional first contact, good viewing, fast check up and clean ......”

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Jul 18,2015
Minithumbup
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Mel
By: 'Reza'
Jul 18,2015
0 people found
this helpful
Professional first contact, good viewing, fast check up and clean flat. Some minor problems/reparations during out first weeks that was quickly sorted out in the flat. The helpful staff we've been in touch with so far are: Mel, Mandy, Vitalia and Gemma. Serious agency ...
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Staff picture William
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Staff picture Solomon
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Staff picture Anna
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Staff picture Gemma
(9)
Staff picture Shahid
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Staff picture Graeme
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Staff picture Emily
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Tenant Fees

TENANTS FEES ON ASTS

Tenancy signed and entered into after June 1st 2019

ASSIGNING YOUR TENANCY IF APPLICABLE:

Tenancy Assignment Fee: £50 (Inc VAT)

Tenancy signed and entered into before June 1st 2019

We aim to keep tenants fees as low as possible. Our fees are probably the lowest in the whole of London and we aim to keep it that way. We strive to provide tenants with a first-class service throughout with the minimum level of fees.

ENDING YOUR TENANCY:
Check out Fees: - £See below - Fee applicable is per property not per tenant. Attending the property to undertake an update Schedule of Condition based on the original inventory and negotiating of the security deposit(s).

Checkout Fee Payable: Unfurnished/Furnished Studio £100 (Inc VAT)
Unfurnished/Furnished 1 Bed £110 (Inc VAT)
Unfurnished/Furnished 2 Bed £120 (Inc VAT)
Unfurnished/Furnished 3 Bed £130 (Inc VAT)
Unfurnished/Furnished 4 Bed £140 (Inc VAT)
Unfurnished/Furnished 5 Bed £150 (Inc VAT)

Tenancy Assignment Fee: £250 (Inc VAT)
Tenancy renewal Fee: £45 (Inc VAT)

Tenancy Assignment Fee: £250 (Inc VAT)
Tenancy renewal Fee: £45 (Inc VAT)

We are members of The Property Ombudsman redress scheme.

Our client money protection is provided by RICS
Last updated at 10/09/2019, 11:35 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints Procedure
As a member of The Property Ombudsman we strictly follow their code of conduct. For full details please contact Willmotts.
Last updated at 4:20 PM 04/08/2015 by allAgents

Awards won by Willmotts

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