Willmotts

4.8/5, 273 reviews

93% recommended

95% sales valuation accuracy

98% sales fee satisfaction

96% lettings valuation accuracy

94% lettings fee satisfaction

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Willmotts was established in West London in 1856. Since then Willmotts has developed into a thriving independent company, providing a complete range of property services, utilising the most up to date technology from modern offices based in Hammersmith. As a company we are dedicated to providing a high quality service in ... show more Willmotts was established in West London in 1856. Since then Willmotts has developed into a thriving independent company, providing a complete range of property services, utilising the most up to date technology from modern offices based in Hammersmith. As a company we are dedicated to providing a high quality service in a professional and timely manner to all our clients. Our specialist teams work closely together from centralised offices in Hammersmith, ensuring that our clients benefit from a wide range of expertise from all of the departments offering the following services:

- Building Consultancy and Surveying
- Commercial and Investment Agency
- Commercial Property Management
- Residential Lettings
- Residential Property Management
- Residential Service Charge / Estate Management
- Valuations / Landlord and Tenant

William

Mel

Solomon

Anna

Stuart

Gemma

Shahid

Graeme

Emily

Latest Reviews

Name: Willmotts
Address: Willmott House, 12 Blacks Road, Hammersmith, London, W6 9EU, GB
Telephone: 020 8748 6644
Price range: £
Rating: 5

View all Reviews 273

3rd Apr 2024

reviewed by 'Tanya D'

“Looking for a block management company who will let your property fall apart while they ignore your emails? Look no ......”

13th Nov 2023

reviewed by 'AJ'

“Willomtts is the best agency experience we have ever had in London! We have been renting a property from them ......”

11th Jul 2023

reviewed by 'Ian Nelson'

“If I could give zero stars, I would. Willmotts have been nothing short of a nightmare to deal with. Here's ......”

6th Feb 2023

reviewed by 'S'

“Best estate agents across London. William and Mel have been extremely professional, responsive, and relentless to help us to rent ......”

3rd Feb 2023

reviewed by 'Aoife O'Kane'

“Excellent support throughout 5 year tenancy. Our account manager Vitalia quick to respond to all queries and issues. Handy man Keith ......”

28th Nov 2022

reviewed by 'Clive'

“Sale of our Barnes Waterside apartment. Right from initial discussions about timing and strategy for selling the apartment, we received ......”

Performance Statistics

Services	Valuation	Fees	Min Price of property reviewed	Max Price of property reviewed
Sales	95%	98%	£212,000	£1,500,000
Lettings	96%	94%	£830	£6,000

Review statistics

From Landlords		From Tenants		From Vendors		From Buyers		Other

28	2	152	10	19	0	35	1	19	7

Areas covered

Hammersith, Shepheards Bush,
Chiswick, Putney, Acton, Barnes, Roehampton, Wimbledon, East Sheen
Fulham, Kensington, West Kensington, Barons Court, Wandsworth, Balham, Clapham, Honor Oak, Forrest Hill

Address

Willmott House, 12 Blacks Road
Hammersmith,London
Greater London
W6 9EU
020 8748 6644

Opening Hours

Services offered

Sales

Lettings

Block Management
Surveys
Conveyancing
Mortgage Advice
Home Builder

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Customer Reviews

Showing 121-150 of 273

“Great to work with...”

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5 Star Review

Apr 12,2019

Mel

By: 'Tobias'

Apr 12,2019

Branch: London, Willmott House, 12 Blacks Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W6

Branch: London, Willmott House, 12 Blacks Road
Lettings (as a Tenant)
Postcode: W6

1 people found
this helpful

Mel was a big help throughout this process, transparent and helpful! We are new to the UK from Canada and Mel helped us to be comfortable with the process and our choices....
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“Willmotts...”

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5 Star Review

Apr 04,2019

Anna

By: 'E'

Apr 04,2019

Branch: London, Willmott House, 12 Blacks Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: ARGY

Branch: London, Willmott House, 12 Blacks Road
Lettings (as a Landlord)
Postcode: ARGY

1 people found
this helpful

Willmotts' service was professional and friendly. They listened to my requirements and requests with regards to finding suitable tenants, and were in contact with me regularly to keep me updated on their progress. I found that their fees were reasonable and I would recommend them ...
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Comment on agent fees

Fees were reasonable and value for money, Very good.

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“Excellent Service...”

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5 Star Review

Mar 27,2019

Anna

By: 'Nick'

Mar 27,2019

Branch: London, Willmott House, 12 Blacks Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W6

Branch: London, Willmott House, 12 Blacks Road
Lettings (as a Tenant)
Postcode: W6

1 people found
this helpful

The service my flatmates and I received from Anna and Willmott's was outstanding. The communication was excellent and Anna really went out of her way to ensure that our requirements were met and that we were able to move in as quickly and as smoothly ...
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Comment on agent fees

Very reasonable.

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“Excellent professional service...”

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5 Star Review

Feb 06,2019

William

By: 'Bruce'

Feb 06,2019

Branch: London, Willmott House, 12 Blacks Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: W13

Branch: London, Willmott House, 12 Blacks Road
Lettings (as a Landlord)
Postcode: W13

2 people found
this helpful

This is a high class firm of agents. Will was professional honest and efficient. They dealt with the rental of my property very effectively and kept me informed throughout the process. I would recommend them for this type of transaction and service....
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Comment on agent fees

Very reasonable fees. Up front with their rates.

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“Amazing service - would highly recommend!...”

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5 Star Review

Feb 05,2019

William

By: 'Mr'

Feb 05,2019

Branch: London, Willmott House, 12 Blacks Road
Services: Lettings (as a Tenant)
Rent PCM: £1100
Would you recommend?: Yes
Postcode: W13

Branch: London, Willmott House, 12 Blacks Road
Lettings (as a Tenant)
Rent PCM: £1100
Postcode: W13

2 people found
this helpful

My husband and I are recent tenants (vacated last week) of a property listed by Willmotts and I cannot praise them enough for their amazing service. We dealt with William Taper from start to finish and the process has been smooth throughout. We viewed the ...
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Comment on agent fees

Willmotts fees are extremely reasonable - better than a lot of other high street agents!

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“Great support and excellent advice...”

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5 Star Review

Jan 24,2019

William

By: 'Serena'

Jan 24,2019

Branch: London, Willmott House, 12 Blacks Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: W6

Branch: London, Willmott House, 12 Blacks Road
Sales (as a Vendor)
Postcode: W6

2 people found
this helpful

Amazing service from William at Willmotts whilst I sold my property. Very supportive and the sell was pretty stress free. Kept me in touch with all developments, very trustworthy, reliable and knowledgeable. And a successful sale! Would definitely recommend....
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“Review re: propert to let...”

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5 Star Review

Dec 07,2018

Mel

By: 'James'

Dec 07,2018

Branch: London, Willmott House, 12 Blacks Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: TW10

Branch: London, Willmott House, 12 Blacks Road
Lettings (as a Tenant)
Postcode: TW10

2 people found
this helpful

Was a real pleasure working with Mel - excellent customer service, very professional, and a major plus for the estate agency world....
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“Big effort...”

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4 Star Review

Dec 04,2018

William

By: 'DJ'

Dec 04,2018

Branch: London, Willmott House, 12 Blacks Road
Services: Sales (as a Vendor)
Sold price: £595000
Would you recommend?: Yes
Postcode: W69

Branch: London, Willmott House, 12 Blacks Road
Sales (as a Vendor)
Sold price: £595000
Postcode: W69

2 people found
this helpful

William always looked after my unit when he managed it for me as an overseas landlord. When it came to selling William left no stone unturned. From recommendations on preparation and helping with staging the flat. His efforts made a difference in a tough market....
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Comment on agent fees

Reasonable fees, good value for money given the effort.

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By: William Taper

Dec 05, 2018

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Hi Drewe, I am really glad we managed to get the property sold for you. I hope Australia is nice and sunny! It was great working with you. Take Care ...

“8 Vanneck Square...”

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5 Star Review

Nov 01,2018

Mel

By: 'Garth'

Nov 01,2018

Branch: London, Willmott House, 12 Blacks Road
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: SW15

Branch: London, Willmott House, 12 Blacks Road
Sales (as a Buyer)
Postcode: SW15

2 people found
this helpful

We both found Mel both straightforward and honest, and facilitated the speedy completion of our property. A pleasure to deal with....
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“From buyer's perspective...”

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5 Star Review

Oct 27,2018

William

By: 'Emma'

Oct 27,2018

Branch: London, Willmott House, 12 Blacks Road
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: SE23

Branch: London, Willmott House, 12 Blacks Road
Sales (as a Buyer)
Postcode: SE23

2 people found
this helpful

Will was very helpful throughout the process of buying a property, responding quickly to any queries. The process was not as stressful as it could have been due to will's professionalism. Thanks Will!...
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2 people found
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By: William Taper

Oct 29, 2018

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Thanks Emma. I am really happy for you guys, you are going to make the house a great home. It really was a pleasure. ...

“Really very good...”

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5 Star Review

Sep 25,2018

William

By: 'Tom'

Sep 25,2018

Branch: London, Willmott House, 12 Blacks Road
Services: Lettings (as a Tenant)
Rent PCM: £2430
Would you recommend?: Yes
Postcode: W67

Branch: London, Willmott House, 12 Blacks Road
Lettings (as a Tenant)
Rent PCM: £2430
Postcode: W67

2 people found
this helpful

We'd got quite fed up of the sheer lack of professionalism and/or care amongst the bulk of estate agents throughout the course of our flat search - Willmotts changed that. William was responsive, readily available, helpful and efficient. Throughout the process he helped us ...
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Comment on agent fees

Fine, pretty standard

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2 people found
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By: William Taper

Sep 26, 2018

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Thanks Tom! Really appreciate it. If you need anything else just let me know. Kind regards William ...

“A warm and friendly approach...”

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5 Star Review

Aug 21,2018

William

By: 'Cheryl'

Aug 21,2018

Branch: London, Willmott House, 12 Blacks Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SE23

Branch: London, Willmott House, 12 Blacks Road
Lettings (as a Tenant)
Postcode: SE23

1 people found
this helpful

I have only had the pleasure of meeting William a few times, since I have been renting this accommodation over the last 10 years. He has a warm and friendly manner and is very down to earth. He is someone who you would not hesitate to ...
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By: Willima Taper

Aug 22, 2018

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Thanks so much Cheryl, that is really nice of you. If you need any help at all just let me know ...

“Efficient, reasonable, friendly and professional...”

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5 Star Review

Aug 16,2018

William

Mel

By: 'Manuela'

Aug 16,2018

Branch: London, Willmott House, 12 Blacks Road
Services: Lettings (as a Tenant)
Rent PCM: £130000
Would you recommend?: Yes
Postcode: W5

Branch: London, Willmott House, 12 Blacks Road
Lettings (as a Tenant)
Rent PCM: £130000
Postcode: W5

2 people found
this helpful

We would 100% recommend William and the service that she provides and now we've had such an easy ride of renting we will certainly be back to use his services again some day. She made us feel totally at ease and gave us regular updates throughout ...
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Comment on agent fees

Fees were on the average

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2 people found
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By: William Taper

Aug 17, 2018

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Thanks so much Manuela. I hope you are happy in your apartment and if you need anything just let me know. ...

“Amazing...”

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5 Star Review

Aug 14,2018

Mel

By: 'Lewis'

Aug 14,2018

Branch: London, Willmott House, 12 Blacks Road
Services: Lettings (as a Tenant)
Rent PCM: £1500
Would you recommend?: Yes
Postcode: W36

Branch: London, Willmott House, 12 Blacks Road
Lettings (as a Tenant)
Rent PCM: £1500
Postcode: W36

2 people found
this helpful

Mel was accommodating start to finish and would highly recommend him and the business to anyone who was looking to move to a new property....
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Comment on agent fees

fully fully fair.

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“Pro-active and efficient...”

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5 Star Review

Aug 11,2018

William

Shahid

By: 'Daniel'

Aug 11,2018

Branch: London, Willmott House, 12 Blacks Road
Services: Conveyancing
Would you recommend?: Yes
Postcode: E18

Branch: London, Willmott House, 12 Blacks Road
Conveyancing
Postcode: E18

2 people found
this helpful

I have worked with both Shahid and William on a number of transactions and have found them to both be excellent at communicating information, coordinating all parties involved in the transaction and being pro-active....
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“Helena Cooke...”

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5 Star Review

Aug 06,2018

William

By: 'HC'

Aug 06,2018

Branch: London, Willmott House, 12 Blacks Road
Services: Property Management
Would you recommend?: Yes
Postcode: SW13

Branch: London, Willmott House, 12 Blacks Road
Property Management
Postcode: SW13

2 people found
this helpful

A well organised agent with a very good understanding of the commercial market and is willing to think outside the box....
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“Great standards...”

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5 Star Review

Aug 02,2018

Solomon

By: 'Cristi'

Aug 02,2018

Branch: London, Willmott House, 12 Blacks Road
Services: Lettings (as a Tenant)
Rent PCM: £1050
Would you recommend?: Yes
Postcode: TW1

Branch: London, Willmott House, 12 Blacks Road
Lettings (as a Tenant)
Rent PCM: £1050
Postcode: TW1

2 people found
this helpful

I'd like to call out Solomon Moodie as a stand out agent, helping us secure a property in London's South-West area. Throughout the process, Solomon displayed a professional, yet friendly & authentic approach, working hard to go beyond the expectations of his role. He sorted out ...
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“Fantastic service!...”

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5 Star Review

Jul 31,2018

Solomon

By: 'Cillian'

Jul 31,2018

Branch: London, Willmott House, 12 Blacks Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: TW1

Branch: London, Willmott House, 12 Blacks Road
Lettings (as a Tenant)
Postcode: TW1

1 people found
this helpful

Solomon has been amazing since the first viewing of our new property. He was so helpful, friendly and approachable - really enjoyed how laid back and chatty he was but also so professional in guiding us every step of the way. Since helping us secure ...
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Comment on agent fees

Good

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1 people found
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“Great service...”

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5 Star Review

Jul 31,2018

Solomon

By: 'Deborah'

Jul 31,2018

Branch: London, Willmott House, 12 Blacks Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: TW1

Branch: London, Willmott House, 12 Blacks Road
Lettings (as a Tenant)
Postcode: TW1

2 people found
this helpful

Solomon has been so helpful and approachable from day 1. Can't thank him enough for all his help securing our property....
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Comment on agent fees

Very reasonable

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2 people found
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“His knowledge and helpful information...”

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4 Star Review

Jul 31,2018

William

By: 'Maria'

Jul 31,2018

Branch: London, Willmott House, 12 Blacks Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SE23

Branch: London, Willmott House, 12 Blacks Road
Lettings (as a Tenant)
Postcode: SE23

2 people found
this helpful

William Tapper is very clever good at his job First time I rented a property in London was impress by his knowledge of the area. Good manners. And has been very helpful with some problems I've had over the years with the property. Best state ...
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Comment on agent fees

I think he is worth the fees

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“5a Webb's Road...”

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5 Star Review

Jul 11,2018

Mel

By: 'harry'

Jul 11,2018

Branch: London, Willmott House, 12 Blacks Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SW11

Branch: London, Willmott House, 12 Blacks Road
Lettings (as a Tenant)
Postcode: SW11

1 people found
this helpful

Very accommodating of our requirements, accepted on spot offer and removed house from market putting our minds at rest. Didn't push the sale and didn't create false sense of urgency. Only improvement in service would be to state landlords acceptable offer threshold and terms - ...
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Comment on agent fees

Transparent and reasonable for area. Fees were however more expensive than Manchester despite the process being identical.

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“Efficient and very quick...”

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5 Star Review

Jul 11,2018

Mel

By: 'Wen'

Jul 11,2018

Branch: London, Willmott House, 12 Blacks Road
Services: Lettings (as a Tenant)
Rent PCM: £1400
Would you recommend?: Yes
Postcode: SW17

Branch: London, Willmott House, 12 Blacks Road
Lettings (as a Tenant)
Rent PCM: £1400
Postcode: SW17

0 people found
this helpful

Mel has been very helpful and answered all our questions during the viewing. He contacted us just after the viewing to accept our offer and cancelled later appointments. Quickest flat hunting ever! I recommend...
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Comment on agent fees

Standard

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“Great service...”

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5 Star Review

Jul 11,2018

Mel

By: 'Matt'

Jul 11,2018

Branch: London, Willmott House, 12 Blacks Road
Services: Lettings (as a Tenant)
Rent PCM: £1800
Would you recommend?: Yes
Postcode: W86

Branch: London, Willmott House, 12 Blacks Road
Lettings (as a Tenant)
Rent PCM: £1800
Postcode: W86

1 people found
this helpful

Mel was unlike all previous estate agents i've dealt with in London. No-nonsense kind of guy and gets everything sorted on time for the move in date. Would recommend highly to anyone looking for a place to live in the big smoke!...
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Comment on agent fees

Reasonable!

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“William Taper...”

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5 Star Review

Jul 11,2018

William

By: 'Cranworth'

Jul 11,2018

Branch: London, Willmott House, 12 Blacks Road
Services: Lettings (as a Tenant)
Rent PCM: £2340
Would you recommend?: Yes
Postcode: SW9

Branch: London, Willmott House, 12 Blacks Road
Lettings (as a Tenant)
Rent PCM: £2340
Postcode: SW9

1 people found
this helpful

Stumbled across this property on Willmotts and decided to call up. Right from the beginning Will was very friendly and prompt when getting back to us. Within 1 week we had viewed the property twice and managed to secure it. The whole process ran smoothly and ...
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Comment on agent fees

The agencies fees were the same as most competitors. Cant say I was overly pleased but what can you do.

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By: William Taper

Jul 11, 2018

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Thanks so much guys, really appreciate it. ...

“William Taper - Best Agent!...”

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5 Star Review

Jul 11,2018

William

By: 'A.'

Jul 11,2018

Branch: London, Willmott House, 12 Blacks Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SW13

Branch: London, Willmott House, 12 Blacks Road
Lettings (as a Landlord)
Postcode: SW13

0 people found
this helpful

We used William Taper to refurbish and rent our flat in Barnes last summer and he was outstanding. We spoke with William and then met with him at our flat. He spent hours answering our questions. William made the process incredibly easy and took extra ...
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“Great support throughout the process...”

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5 Star Review

Jul 04,2018

William

By: 'LR'

Jul 04,2018

Branch: London, Willmott House, 12 Blacks Road
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: SW6

Branch: London, Willmott House, 12 Blacks Road
Sales (as a Buyer)
Postcode: SW6

1 people found
this helpful

As first buyers, we could count on William's from start to beginning, and his advisers have been far beyond what we expected. Ultimately, we now own a very nice flat. Thanks again Will, to you and to everybody at Willmotts - 5 stars!...
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By: William Taper

Jul 04, 2018

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It was an absolute pleasure! I am really happy for you guys. ...

“Tenancy through Willmotts...”

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5 Star Review

Jun 06,2018

Mel

William

By: 'Lukas'

Jun 06,2018

Branch: London, Willmott House, 12 Blacks Road
Services: Lettings (as a Tenant)
Rent PCM: £1500
Would you recommend?: Yes
Postcode: SW6

Branch: London, Willmott House, 12 Blacks Road
Lettings (as a Tenant)
Rent PCM: £1500
Postcode: SW6

1 people found
this helpful

Process of organising our tenancy was smooth and both agents we worked with were relaxed and very helpful. No problems whatsover....
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Comment on agent fees

Reasonable, more or less like other agencies we had.

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“Can't Fault them...”

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5 Star Review

Jun 05,2018

By: 'CHB'

Jun 05,2018

Branch: London, Willmott House, 12 Blacks Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: W12

Branch: London, Willmott House, 12 Blacks Road
Lettings (as a Tenant)
Postcode: W12

0 people found
this helpful

I cannot fault the team and their brilliant customer service. Whatever issue I threw at them they reassured me and kept up updated throughout the whole process. Mr Newman was extremely helpful and I really appreciate all the time and effort he put in. Would ...
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Comment on agent fees

Good

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“Reliable, Excellent...”

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5 Star Review

Jun 05,2018

Mel

By: 'Outstanding'

Jun 05,2018

Branch: London, Willmott House, 12 Blacks Road
Services: Lettings (as a Tenant)
Rent PCM: £1495
Would you recommend?: Yes
Postcode: 29H

Branch: London, Willmott House, 12 Blacks Road
Lettings (as a Tenant)
Rent PCM: £1495
Postcode: 29H

1 people found
this helpful

Incredibly clear paperwork, quick to respond, fair and unbeatable, Unlike any other agent. They don't 'talk the talk' they are just professional in every way....
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Comment on agent fees

Fair

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By: William Taper

Jun 05, 2018

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Many thanks for your review, it is really appreciated. ...

“Very good...”

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5 Star Review

Jun 01,2018

William

By: 'Pari'

Jun 01,2018

Branch: London, Willmott House, 12 Blacks Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W86

Branch: London, Willmott House, 12 Blacks Road
Lettings (as a Tenant)
Postcode: W86

0 people found
this helpful

I found Willmotts staff very attentive. Whenever I had problem they god back to me very quickly and sorted them out as quickly. Thank you Pari Aghaty...
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Comment on agent fees

Good

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William

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Mel

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Solomon

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Anna

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Stuart

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Gemma

(9)

Shahid

(3)

Graeme

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Emily

(1)

Tenant Fees

TENANTS FEES ON ASTS

Tenancy signed and entered into after June 1st 2019

ASSIGNING YOUR TENANCY IF APPLICABLE:

Tenancy Assignment Fee: £50 (Inc VAT)

Tenancy signed and entered into before June 1st 2019

We aim to keep tenants fees as low as possible. Our fees are probably the lowest in the whole of London and we aim to keep it that way. We strive to provide tenants with a first-class service throughout with the minimum level of fees.

ENDING YOUR TENANCY:
Check out Fees: - £See below - Fee applicable is per property not per tenant. Attending the property to undertake an update Schedule of Condition based on the original inventory and negotiating of the security deposit(s).

Checkout Fee Payable: Unfurnished/Furnished Studio £100 (Inc VAT)
Unfurnished/Furnished 1 Bed £110 (Inc VAT)
Unfurnished/Furnished 2 Bed £120 (Inc VAT)
Unfurnished/Furnished 3 Bed £130 (Inc VAT)
Unfurnished/Furnished 4 Bed £140 (Inc VAT)
Unfurnished/Furnished 5 Bed £150 (Inc VAT)

Tenancy Assignment Fee: £250 (Inc VAT)
Tenancy renewal Fee: £45 (Inc VAT)

Tenancy Assignment Fee: £250 (Inc VAT)
Tenancy renewal Fee: £45 (Inc VAT)

We are members of The Property Ombudsman redress scheme.

Our client money protection is provided by RICS

Last updated at 10/09/2019, 11:35 AM by allAgents

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints Procedure
As a member of The Property Ombudsman we strictly follow their code of conduct. For full details please contact Willmotts.

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Tenant Fees

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