Willmotts
4.8/5, 273 reviews
93% recommended
95% sales valuation accuracy
98% sales fee satisfaction
96% lettings valuation accuracy
94% lettings fee satisfaction

Property Features

Willmotts was established in West London in 1856. Since then Willmotts has developed into a thriving independent company, providing a complete range of property services, utilising the most up to date technology from modern offices based in Hammersmith. As a company we are dedicated to providing a high quality service in ... show more Willmotts was established in West London in 1856. Since then Willmotts has developed into a thriving independent company, providing a complete range of property services, utilising the most up to date technology from modern offices based in Hammersmith. As a company we are dedicated to providing a high quality service in a professional and timely manner to all our clients. Our specialist teams work closely together from centralised offices in Hammersmith, ensuring that our clients benefit from a wide range of expertise from all of the departments offering the following services:

- Building Consultancy and Surveying
- Commercial and Investment Agency
- Commercial Property Management
- Residential Lettings
- Residential Property Management
- Residential Service Charge / Estate Management
- Valuations / Landlord and Tenant
Willmotts property West london

Latest Reviews

 View all Reviews 273
3rd Apr 2024
reviewed by 'Tanya D'
“Looking for a block management company who will let your property fall apart while they ignore your emails? Look no ......”
13th Nov 2023
reviewed by 'AJ'
“Willomtts is the best agency experience we have ever had in London! We have been renting a property from them ......”
11th Jul 2023
reviewed by 'Ian Nelson'
“If I could give zero stars, I would. Willmotts have been nothing short of a nightmare to deal with. Here's ......”
6th Feb 2023
reviewed by 'S'
“Best estate agents across London. William and Mel have been extremely professional, responsive, and relentless to help us to rent ......”
3rd Feb 2023
reviewed by 'Aoife O'Kane'
“Excellent support throughout 5 year tenancy. Our account manager Vitalia quick to respond to all queries and issues. Handy man Keith ......”
28th Nov 2022
reviewed by 'Clive'
“Sale of our Barnes Waterside apartment. Right from initial discussions about timing and strategy for selling the apartment, we received ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 98% £212,000 £1,500,000
Lettings 96% 94% £830 £6,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
28 2 152 10 19 0 35 1 19 7
Areas covered
  • Hammersith, Shepheards Bush,
  • Chiswick, Putney, Acton, Barnes, Roehampton, Wimbledon, East Sheen
  • Fulham, Kensington, West Kensington, Barons Court, Wandsworth, Balham, Clapham, Honor Oak, Forrest Hill
Address

Willmott House, 12 Blacks Road
Hammersmith,London
Greater London
W6 9EU
020 8748 6644

Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Great service...”

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May 23,2018
Minithumbup
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William
By: 'Lukasz'
May 23,2018
1 people found
this helpful
Very friendly and helpful, always trying to help tenants with their problems. In case of urgent problems they reacted immediately, so I cannot say more than only Professionals!...
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By: William Taper
May 31, 2018
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Many thanks Lukasz, that is great. I hope all is well with you. ...

“So helpful...”

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May 15,2018
Minithumbup
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Mel
By: 'Amelie'
May 15,2018
0 people found
this helpful
Mel was very available and very responsive when it came to any of our enquiries. Everything was so easy and stress-free we can't wait to settle in our new home....
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“Excellent, effective and very kind....”

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May 09,2018
Minithumbup
By: 'Verónica.'
May 09,2018
1 people found
this helpful
She's very competent and effective. She always finds the way to help us and sort out any issue we have. She also is very friendly and kind. It is always a pleasure to deal with her....
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“Excellent Service...”

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May 03,2018
Minithumbup
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William
By: 'Sochki'
May 03,2018
0 people found
this helpful
A proactive service conducted within timescales. I was invited to attend the inventory check-in and recommendations were made by the inventory clerk for repairs. I have a contact for maintenance issues and the agent was very helpful throughout the process....
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Comment on agent fees
Good
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Was this helpful? Yes
By: William Taper
May 03, 2018
View all comments (1)
Many thanks for your comments that is great. I hope you are happy in your flat. If you need anything at all, please let me know. ...

“Extremely Helpful...”

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May 03,2018
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William
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Mel
By: 'Dan'
May 03,2018
1 people found
this helpful
Both William and Mel were very helpful in facilitating my purchase. A very pain free process and we managed to complete in 6 weeks from acceptance the offer, in part due to their great communication between the parties....
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“Very helpful and quick response...”

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Apr 24,2018
Minithumbup
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William
By: 'Lera'
Apr 24,2018
0 people found
this helpful
William has been very helpful and understanding. Great communication and quick problem solver. Will be contacting him in the future if needed....
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By: William Taper
Apr 25, 2018
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Thanks so much Lera. I really hope you are happy in your new home. Anything we can do, just let us know. ...

“Dealing with Will was refreshing and has restored my faith ......”

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Feb 19,2018
Minithumbup
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William
By: 'Mr'
Feb 19,2018
1 people found
this helpful
Dealing with Will was refreshing and has restored my faith in estate agents by providing an excellent and professional service. Will was accessible throughout to answer questions, sms late evenings and emails throughout weekend....
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Comment on agent fees
Fees were waived by Willmotts given that the property was not exclusive.
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“Mel was very helpful to me during all the procedures ......”

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Feb 16,2018
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Mel
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William
By: 'Sabri'
Feb 16,2018
1 people found
this helpful
Mel was very helpful to me during all the procedures of renting a place. During the viewing he led me so reasonably and made the whole decision process easier. Then when he was not available William was there and he did as much as he ...
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Comment on agent fees
I think fees are reasonable.
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“Mel was genuine and fair, right from the start.He ......”

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Jan 29,2018
Minithumbup
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Mel
By: 'Kallula'
Jan 29,2018
0 people found
this helpful
Mel was genuine and fair, right from the start. He was an absolute breathe of fresh air to deal with....
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Comment on agent fees
Hope you enjoy your beer.
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“Mel was very informative during the viewing, once we decided ......”

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Jan 29,2018
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Mel
By: 'Matthew'
Jan 29,2018
0 people found
this helpful
Mel was very informative during the viewing, once we decided to go for the flat he described exactly which documents to send him and any other things that could help. He was able to get the flat secured within a day which was awesome, from ...
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Comment on agent fees
Fees were very reasonable! very happy.
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“Willmotts were cooporative and understanding towards our moving circumstances and ......”

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Jan 16,2018
Minithumbup
By: 'Viktor'
Jan 16,2018
0 people found
this helpful
Willmotts were cooporative and understanding towards our moving circumstances and agreed to carry out the check in and inventory as well as passport confirmation on the weekend, as we were not able to meet them on a weekday. We were also pleased to have been ...
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“Very good agency. All members are serious, reactive and friendly. ......”

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Dec 18,2017
Minithumbup
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Mel
By: 'L'
Dec 18,2017
0 people found
this helpful
Very good agency. All members are serious, reactive and friendly. I would recommend this agency and would be happy to deal again with them in the future....
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Comment on agent fees
correct, market level
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“The level of service we received from Willmotts was the ......”

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Dec 12,2017
Minithumbup
By: 'S'
Dec 12,2017
0 people found
this helpful
The level of service we received from Willmotts was the best of any letting agent we have used. Willmotts staff were always a phone call away and they were very quick to sort things out. Excellent service!...
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Comment on agent fees
The cheap cost of the agent's fees was one reason we chose the property.
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“Mel was fantastic. He was honest at the viewing and ......”

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Nov 17,2017
Minithumbup
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Mel
By: 'Charles'
Nov 17,2017
0 people found
this helpful
Mel was fantastic. He was honest at the viewing and also very efficient with the paperwork and generally helpful afterwards....
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Comment on agent fees
Ok
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“Great experience with Will. He made things clear and simple. ......”

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Oct 26,2017
Minithumbup
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William
By: 'Juan'
Oct 26,2017
1 people found
this helpful
Great experience with Will. He made things clear and simple. He's been very accommodating and knowledgeable, making the move very easy for us....
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Comment on agent fees
NA
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By: William Taper
Oct 26, 2017
View all comments (1)
It was a pleasure Juan. I hope you and your wife will be very happy in your new place. Thanks very much ...

“Professional, prompt and very helpful with everything. We rented a ......”

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Oct 03,2017
Minithumbup
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Anna
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William
By: 'Student'
Oct 03,2017
1 people found
this helpful
Professional, prompt and very helpful with everything. We rented a flat to our young student son and felt very supported with both Anna Mason and William Taper. Would definitely use them again....
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Comment on agent fees
Clear fee structure.
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“Awesome customer service. Super helpful and understanding with everything and ......”

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Sep 03,2017
Minithumbup
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William
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Mel
By: 'Pete'
Sep 03,2017
0 people found
this helpful
Awesome customer service. Super helpful and understanding with everything and made moving hassle-free. Would definitely recommend Will and Mel in the future....
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“Always on time, incredibly helpful and easy to get a ......”

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Aug 30,2017
Minithumbup
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Anna
By: 'Kate'
Aug 30,2017
1 people found
this helpful
Always on time, incredibly helpful and easy to get a hold of. We've had a great experience with this agency - especially Anna!...
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Comment on agent fees
Amazing!
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“Ana and Willmotts staff were wonderful to us!She's friendly, ......”

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Aug 30,2017
Minithumbup
By: 'Carina'
Aug 30,2017
1 people found
this helpful
Ana and Willmotts staff were wonderful to us! She's friendly, competent and straight to the point. She was very knowledgeable of the different areas/ prices and quite insightful regarding London residencial markets in general. All in all an excellent hand holding to help us with ...
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Comment on agent fees
GOOD
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“Anna has always been a pleasure to deal with. Always ......”

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Aug 30,2017
Minithumbup
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Anna
By: 'Sunny'
Aug 30,2017
1 people found
this helpful
Anna has always been a pleasure to deal with. Always forthcoming with information when required and has a strong local knowledge of pricing and demand. We look forward to working with her and her colleagues in the future....
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“I am extremely happy with the service I received at ......”

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Aug 25,2017
Minithumbup
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Mel
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William
By: 'Shiri'
Aug 25,2017
1 people found
this helpful
I am extremely happy with the service I received at Willmotts. Because of my status, I had a lot of issues, and I sent an exorbitant number of emails and requests to the agency. Mel and William were very responsive and very accommodating to all....
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“Both Mel and Will have been so helpful and the ......”

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Aug 24,2017
Minithumbup
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Mel
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William
By: 'Charlotte'
Aug 24,2017
1 people found
this helpful
Both Mel and Will have been so helpful and the whole process went really smoothly. We are really happy in our new place and have never had such a good experience with an estate agent before! Thank you :)...
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“You made my day Mandy! So happy and relax now !! ......”

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Aug 24,2017
Minithumbup
By: 'Giancarlo'
Aug 24,2017
1 people found
this helpful
You made my day Mandy! So happy and relax now !! You Resolve my problem in less then 20hours!! A massive WELL done !! Giancarlo...
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Comment on agent fees
Mandy is very professional she looked after my problem, she is super cool and we had some laugh trough the phone !!
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“My family have used Willmotts agency for managing properties for ......”

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Aug 21,2017
Minithumbup
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William
By: 'TD'
Aug 21,2017
1 people found
this helpful
My family have used Willmotts agency for managing properties for many years and are very pleased with all they do for us. They help landlords manage a property from finding tenants, if needed, to dealing with repairs and maintenance and legal advice, if needed. I'd ...
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Comment on agent fees
The fees are fair for all the services included.
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“Willmotts were superb - they let the flat in super ......”

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Aug 21,2017
Minithumbup
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Solomon
By: 'K'
Aug 21,2017
1 people found
this helpful
Willmotts were superb - they let the flat in super quick time and made the whole process really hassle free. Valuation was spot on....
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Comment on agent fees
Very competitive
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“I arrived in London needing to set up a home ......”

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Aug 18,2017
Minithumbup
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William
By: 'Lars'
Aug 18,2017
1 people found
this helpful
I arrived in London needing to set up a home fast. I was met with great professionalism and very effective help. I got ALL the help I needed to set up a home very efficient and in a great location. The team at Willmotts made ...
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By: William Taper
Aug 21, 2017
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Hi Lars, I am really pleased we managed to help. We hope you are very happy in your new flat. ...

“Gemma is always very organised and prompt to respond to ......”

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Aug 09,2017
Minithumbup
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Gemma
By: 'Alice'
Aug 09,2017
2 people found
this helpful
Gemma is always very organised and prompt to respond to queries and emails. She is very good at solving solutions and leaving my property in working order...
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“I am 4 years a tenant in the same house and ......”

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Aug 04,2017
Minithumbup
By: 'Norbert'
Aug 04,2017
2 people found
this helpful
I am 4 years a tenant in the same house and thanks to Vitalia and Mandy we have had the best service and the attention. Every time i have reported an issue it was dealth with immediately and fixed. Very friendly and risposible individuals. Wilmots has ...
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Comment on agent fees
Good
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“Working with Mel was great, he did a same day ......”

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Aug 01,2017
Minithumbup
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Mel
By: 'Zeke'
Aug 01,2017
1 people found
this helpful
Working with Mel was great, he did a same day viewing and assisted in all the paperwork. He was very reasonable and speedy with his responses and made the process a breeze....
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“We were in a hurry to receive a particular document. ......”

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Jul 20,2017
Minithumbup
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Gemma
By: 'Leon'
Jul 20,2017
2 people found
this helpful
We were in a hurry to receive a particular document. Gemma was a great help, and dealt with our enquiry quickly and efficiently. Many thanks....
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Staff picture William
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Staff picture Solomon
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Staff picture Anna
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Staff picture Gemma
(9)
Staff picture Shahid
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Staff picture Graeme
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Staff picture Emily
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Tenant Fees

TENANTS FEES ON ASTS

Tenancy signed and entered into after June 1st 2019

ASSIGNING YOUR TENANCY IF APPLICABLE:

Tenancy Assignment Fee: £50 (Inc VAT)

Tenancy signed and entered into before June 1st 2019

We aim to keep tenants fees as low as possible. Our fees are probably the lowest in the whole of London and we aim to keep it that way. We strive to provide tenants with a first-class service throughout with the minimum level of fees.

ENDING YOUR TENANCY:
Check out Fees: - £See below - Fee applicable is per property not per tenant. Attending the property to undertake an update Schedule of Condition based on the original inventory and negotiating of the security deposit(s).

Checkout Fee Payable: Unfurnished/Furnished Studio £100 (Inc VAT)
Unfurnished/Furnished 1 Bed £110 (Inc VAT)
Unfurnished/Furnished 2 Bed £120 (Inc VAT)
Unfurnished/Furnished 3 Bed £130 (Inc VAT)
Unfurnished/Furnished 4 Bed £140 (Inc VAT)
Unfurnished/Furnished 5 Bed £150 (Inc VAT)

Tenancy Assignment Fee: £250 (Inc VAT)
Tenancy renewal Fee: £45 (Inc VAT)

Tenancy Assignment Fee: £250 (Inc VAT)
Tenancy renewal Fee: £45 (Inc VAT)

We are members of The Property Ombudsman redress scheme.

Our client money protection is provided by RICS
Last updated at 10/09/2019, 11:35 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints Procedure
As a member of The Property Ombudsman we strictly follow their code of conduct. For full details please contact Willmotts.
Last updated at 4:20 PM 04/08/2015 by allAgents

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